| Title : | Big Fireball |
| City : | San Jose |
| Province : | California |
| Country : | U.S.A. |
| Lifetime Customers : | 5,000+ |
| Customers Happy : | 82% |
| Customers Content : | 9% |
| Customers Unhappy : | 8% |
| Stars |  |
| Title : | Big Fireball |
| City : | San Jose |
| Province : | California |
| Country : | U.S.A. |
| Lifetime Customers : | 5,000+ |
| Customers Happy : | 82% |
| Customers Content : | 9% |
| Customers Unhappy : | 8% |
| Stars | |
| Past: | 2 months | 6 months | year |
| Happy | 83 % | 76 % | 86 % |
| Content | 8 % | 13 % | 7 % |
| Unhappy | 8 % | 11 % | 7 % |
| andreas.wahl: | Happy |
| KLyons88: | Great prices, great service, good condition cards. |
| justin_ewaska: | I was a little thrown off by my very first time coming here cause there was no one really there and the guy running the shop didn't know what was going on but this time around I was deffinately pleased with my results. On top of being friendly and accurate with my card selection, the gentleman acctually took time away from watching over the ice age/alliance booster draft to help critique my deck and helped me focus on certain gaps. I just want everyone to know that if you have any questions that this is the place to go with deck construction and rule questions because these people really know what they're talking about. This 7ft guy is happy with his visit and will gladly come back and give more business. 10/10 guys! |
| standingwarrior: | Great quality of cards but really slow. Holidays are probably reason but I'm only 50 miles from store so 7 days is too long. |
| rtk1993: | I am very happy with the service. |
| assentingme: | While I did get my stuff, thier contact info didn't work when my package shipped priority, didn't arrive after the range specified. Not being able to contact them about this issue and extremely slow shipping despite paying extra made it a negative experience. |
| vrathamon: | Excellent order! |
| erimgard: | Happy |
| startroll01: | great deal very pleased about the shipping cost on orders over twenty dollars. Thanks again. |
| billjones: | Not shipped until 5 days after order was placed; missing playset of cards; contacted shipping via e-mail, comes back undeliverable. Usually they're excellent (8-9 overall). This time, not so much (4 out of 10). |
| jlebak: | They actually gave me one more Sigil Captain than I asked for w/out charging me. |
| seanrpetty: | Fast & Accurate! |
| orthanc: | Great service and fast shipping, thanks! |
| Tharippa05: | Big Fireball has got to have some of the best deals I've ever seen. Not only are the prices for mythic rares reasonable, but the selection of commons and uncommons are phenominal! |
| stahlnecker: | Much faster, loved the free shipping. |
| lramirezuoa: | It took a long time to receive the package. I sent a number of emails to get the ETA and received no responses. I finally received it and I did not receive all the cards ordered. I tried sending an email to sales@bigfireball.com and to shipping@bigfireball.com, but both addresses bounced back. |
| derobim: | Very good prices, quick to be shipped and quick to arrive. Arrived in good condition. |
| houdini: | i was pleased with this transaction |
| redreaper16: | Quality Of Product was Good. Packaging was good - Though a part of the packaging was cut due to the triple packaging they put the product was unaffected. It looked like they really tried to package it well. Fast Shipping - Shipped The Day I ordered. Complete Accuracy Of Order. Excellent Service - They responded to an email sent the same day I sent it and by my request changed my shipping address. |
| marcclose: | No problems, everything arrived in good state. |
| dan.danc9022: | Very good card quality |
| dangsxrman2: | Purchase made mainly to get three specific cards. After 10 business days (not the 3-5 stated for shipping) they sent me my order minus those three cards. They should not show they have cards in inventory if they cannot follow through with the sale. I would not have even made a purchase if I knew the three cards I wanted would not be sent. I did receive a refund on what was not sent. |
| ellsworth_scott: | ordered cards on sunday and they said 3-5 days product was received cards 11 days later. |
| jfaenomoto: | Another order made, once more I'm happy with the service from BigFireball. My order got here on the planned time (7-14 days) and everything is fine. Recommend to other brazilian people to buy from this awesome store. The best price on most Magic singles! |
| kornonnakob: | Took 3 weeks to receive package |
| bird_foil_paradise: | Happy |
| jatomeo: | Happy |
| wjadams: | Happy |
| danielgies: | Overpriced and shipping took much, much longer than expected. Packaging was acceptable but I have received similar products packaged much better by other vendors. |
| rom.dauphin: | it was quite good but I order for a card in 4 exemplars and I get neither of them instead it was 4 common cards I didn't order for. |
| shane: | Wish me luck down at the Austin PTQ this upcoming weekend and go check out http://ppl.blastoffnetwork.com/shane |
| wilbur: | I did not get my package and the e-mail listed on there site is down. Before BigFireball was good and fast but I suspect the my have gone out of business or are just not sending out cards. I would go somewhere else from now on. |
| iccarus98: | Painfully slow shipping. |
| zemelen: | The fourth time cards were missing. Unbelievable. The 2 most expensive rares were missing. Normally they dont responds to my complaints, wonder what will happen this time. If i dont get an answer it will be last time i ordered there. Prices are low, but service in unbelievable shitty ;( |
| pikedjinn: | Despite big fireball.com's limited selection, they still have the best prices around |
| __bure__: | as advertised. thank you |
| cjpayne110: | big fireball has the best prices on magic cards. The purchase accuracy isn't always perfect but they will always make it right. Thanks alot. |
| IcySmooth52: | Excellent customer service, more like an 11 or 12, not just 10. |
| jimmy.cockerell: | Happy |
| ptwallacej: | Another purchase delivered quickly, Thanks :) |
| d3gauss: | Happy |
| tonyroomz+paypal: | Somehow the cards get here in about 3 days consistently... This alone is a reason I keep coming back. |
| sgratosky: | Happy |
| dcli1996: | Happy |
| gsesmay: | Items arrived promptly in good condition. Excellent store. Love the free shipping! |
| mstorsl: | Four cards missing, one had writing on back. Sent two e-mails asking for replacements. No response over a month later, so I guess I'm out of luck. Not a happy camper. |
| ebravender: | yeah i wanted 4 path to exiles and they only gave me 3 and sent me the wrong 4th card... path to exile ain't cheap either... so i need it. i'll be asking for them to exchange it and i hope they do but other than that prices are good and the service was exceptional. |
| gasf: | Content |
| dmpompi: | I placed orders with two companys on the same day. I got the larger order from farther away in about 4 days while yours took two weeks. |
| adebisi: | Great everything except 2 cards missed off order. |
| games: | 1/3 of purchase was missing. Email was ignored. Filed complaint with paypal to get funds returned. Would urge others to be careful with this vendor. Would not recommend to anyone. |
| evangelion7777: | Ordered July 12th. According to UPS tracking, they only got the labels July 27th, no package yet. To this day (Aug 25), I still don't have my cards. I emailed them twice and they can't even respond to me. Needless to say this purchase was terrible and I will never buy from them again. |
| asrimmington: | Disgusting. Half the cards I ordered were missing, and there was no response to the emails I sent. Will never buy from again, and strongly suggest you do the same. |
| queteh: | Happy |
| akwakoa: | Great experience! I will definitely order from BigFireball again! |
| faqoff: | Big Fireball has competitive prices. What they do not have is efficient order processing. I placed my order on July 27th 09, they waited three days to create a shipping label (7/30/09), and then didn?t ship the order. They waited until August 11th to ship the order. It took them 11 work days to process and ship the order. Wow, two weeks later the order ships; I?d rather spend a bit more money on cards and get them within a couple days or a week tops. Big Fireball has been decent in the past, but waiting over two weeks for an order doesn?t cut it. I won?t be doing any more business with them. |
| dende2000new: | Cards are arrived... even if they were sent after 1 week. The packaging was broken but fortunally nothing is missing. |
| raynaldguay: | Happy |
| chibi_kakashi_x: | Happy |
| demonaphia: | I had a few problems with this vendor. First, and least, I was missing a few cards, but as they were only three 10 cent commons, this was only a minor annoyance. Second, this package took nearly two business weeks to get to me. But I'm not overly annoyed by this either. I've noticed that all vendors seem to be having this problem recently. I'm betting they all just got an abnormally high number of orders due to the recent M10 release and the renewed interest in MTG that caused. Despite their likely overwhelmed staff, they managed to notice that I had placed two orders, one a day after the first, and were kind enough to put them together. Overall I am content. This wasn't the greatest experience in buying cards, but I'll probably use Big Fireball in the future. |
| smlaport: | I ordered 8 cards and two were not included but I was charged for them. I have emailed Big Fireball and have not heard anything yet and its been two days. This will be the last time I buy from them. |
| tikendu: | The actual cards were not in a hard case only plastic wrapper, but they came in great shape. I did not receive all the cards i ordered. They left out two prodigal pyromancers. Not the biggest deal, but not the greatest first impression. |
| gomez: | It took five days to even be given to the post office. That's not 2-5 days shipping, you know? I mean, 10 days? Come on. |
| swiftb88: | Happy |
| b51nn3r: | needs to ship faster. its been 5 days |
| jeff.carns: | Happy |
| parks.aaron.e: | Content |
| waterandwax: | excellent service! |
| belly_os77: | Accurate and fast |
| bevan.h: | I'd like to see them sending emails letting customers know that packages have been shipped, and giving the tracking number for the order in that email. Other than that this is a great company to buy from. |
| Cassidy.McAuliffe: | Two important issues were experienced with this order: 1) The cards are sent with no hard sleeve to protect the cards, and no packing peanut to prevent the envelope from going through the USPS sorter. My order was okay, but this opens a potential for easy damage. 2) More importantly, I placed this order (A pre-order for M10 cards) a few days before release of the set on the 17th. When I did not receive the cards on the following Friday (7/24), I sent an e-mail asking about the order. The next day, I received a PayPal shipping notification dated 7/24, and no explanation for the delay. Further e-mails to inquire went totally ignored. BF has always done a great job in the past, but this terrible communication might be a deal-breaker for future orders. |
| Deep_AS_Posiden: | it took forever to get my items. 2 weeks! and after a week and a half i called and they said they were backed up on orders. they and they were going to send out the cards soon. they had my e-mail. i shouldnt have to call. this has never happened with them before, i was really surprised. |
| blwiederholt01: | Shipment is missing 4 cards. Emailed vendor multiple times without reply. Website said they had 80 copies, now it says 0. Will not buy from bigfireball again. (fourth time buyer) |
| darren_ii: | I live within 15 miles from the shop, it takes 10 days to have it mail deliver. |
| lbenvau: | Great prices, fast service especially in California. |
| rejected444: | have bought from twice and will do so again. i absolutely love their free shipping on singles over $10 offer. this alone makes me check their site first. |
| tycoon_jr: | Happy |
| xxdariusenvecxx: | Happy |
| kylelewis07: | Cards arrived in perfect condition and very quickly. Didn't receive some cards. Responded to email quickly and sent them. Thanks!! |
| red_eyed_gamer: | Purchase was delivered within promised timelin and accurate. I was however disappointed to find the cards simly wrapped in plastic and thrown into a packaging envelope. I've made purchases on other sites and each sent a solid plastic card box, with capacity for 40+ cards, though I may have only ordered 10 or so. I use these boxes frequently for sideboards and was thus dismayed to have not recieved another. |
| longforestshadow: | Didn't get one of the cards I ordered on time because they were out of stock, but they obtained a copy for me and sent it to me. I am pleased. |
| pointyhatvivi: | Happy |
| Sunmire: | Happy |
| augypogy: | Happy |
| brianwporter: | Happy |
| deathbyparasect: | Happy |
| jugularjosh: | Took very long to get here. Missing several cards. No reply to email. Very displeased with this vendor. |
| james_sanders69: | The service was as good as any other shop online, but the cards were almost half as cheap at Big FireBall as anywhere else I could find. |
| hero_564: | Happy |
| jppanos: | I received most of my cards as ordered quickly except for 3. I contacted customer service and they quickly resolved the issue. Thanks. |
| ragwolf60: | Great Dealer always prompt and fast shipper Great service. |
| zorkon434: | Happy |
| darkscorpio: | todo rapido, excelentes precios, recomendable |
| siu.ng: | Excellent as always. (Why does this questionnaire ask about the Purchase Accuracy twice (4 times if you consider each of them have two questions)?) |
| phyraxian: | Happy |
| carmody: | Happy |
| kissoff_7: | Happy |
| charleshuckaby: | Happy |
| garlitzjw_shop: | Happy |
| mandypat: | The cards where in pretty good condition. They took a little long to arrive but still within the predicted time frame, just. What I am most impressed with was the price and the range was pretty good too. |
| tonadub: | Nice to deal with you ! |
| Alyosha47: | Happy |
| goblinartisan: | The wrong cards were shipped to me, but Big Fireball was very professional and fixed the problem quickly. I'm more than satisfied. Thanks |
| allj: | It said 10-15 days, and i got it after only 7 days, and none of the cards have any scratches. GJ :) |
| kamakazitp: | Happy |
| kingmakerstudios: | Great Prices and Selection, Thanks |
| terrecottakun: | item shipped quickly and arrived sooner than expected. thanks |
| daveklink: | Happy |
| l.swingholm: | even though this order contained pre-order items, the shipping was a lot longer than expected. A full week after release date instead of '2-3 days' |
| gwillrich: | 1 card was missing from my order but BigFireball immediately refunded the purchase amount. Really great service! |
| tchristo86: | First time I ever did this so take that into consideration |
| loharon: | Happy |
| nspiliak: | Happy |
| wallysforrester: | I ordered from Big Fireball at the same time as two other vendors, BF were second to ship and arrive, though a card was missing (I ordered 13 cards, 12 arrived). They didn't mention anything or issue a refund until I complained. I got my money back for the one card (Turns out they didn't have the one in stock, an e-mail would have been nice) Overall: Neutral, I wouldn't order from this vendor again unless I was extra sure this wouldn't happen again. |
| eric.the.cheung: | Happy |
| j.americ.pasco: | SUPERFAST! |
| jsu9413: | Thanks Again! |
| wittbro9: | The cards were a little pricey, but the shipping was excellent and the selection was hard to beat. |
| edraven: | great fast service, well packaged, best shipping prices, probably my favorite vendor of your group. |
| trevorcasperson: | I have received an incorrect order. I have submitted my complaint to Bigfireball, and am awaiting a response from the on how they will rectify it. |
| greymaster99: | Happy |
| jdwolff86: | Ordered on a Sunday night, cards received on the other side of the US on Thursday. A perfect transaction. |
| brandon: | Very fast.... THANK YOU!!! Great prices! I will order from you again....the speed and prices may also sway me driving all the way to your store for your Alara Reborn event! |
| leinadchen: | I called earlier and an associate said I could purchase some cards at their ebay price but when I got there the judge guy said I could not. Didn't really like his tone when he told me I couldn't purchase them. |
| carbonscooby: | good work |
| maclyn: | Happy |
| antiguy: | Happy |
| parragustavo: | Perfect |
| xerogold: | No problems |
| paolo_xtin: | great job guys keep it up! |
| yboutaleb: | Happy |
| wingling: | There was an error in delivery on this order. After waiting for 10 days the package never arrived. I emailed Bigfireball and the shipping manager worked everything out and resent the entire package, never putting the onus of the missing delivery on me. More than excellence service. A very honest, trustworthy and customer focused vendor. Already made additional orders based on this excellent service. |
| gscales: | Happy |
| mzych: | AMAZING prices on Magic the Gathering Cards- and free shipping on orders over $10!! I am SO happy with www.bigfireball.com Spread the word- they are the BEST in California! Thanks!! |
| lordkombuchas: | As always, BF is the ideal vendor (low price, free shipping, ships within a day). The only reason to buy elsewhere is if a card is unavailable. |
| weffjilcox3000: | Happy |
| nudeboy138: | Happy |
| solusirpus: | Happy |
| jakubtekel: | Happy |
| brent_noland: | Happy |
| dmalk: | Happy |
| joshf: | Happy |
| tonyng222: | My order took 8 days to arrive, it did not include a receipt, and I am missing 2 cards! |
| levipatterson503: | Content |
| hstnwlls2: | Great Seller! Product just as described. High Recommended!!! A+++++++ |
| enjoyyouronionrings: | Happy |
| leelalonde: | Some cards much less than near mint, (well played) but still good overall condition. Experienced this before, I accept the risk. Still great service. |
| Davis_luv2006: | on one of the purchases i didnt reicieve my package , and this one is 2X longer then the shipping time said |
| naomi_j2004: | happy happy happy very fast at everything ill buy again SOON!! |
| callmek142: | Happy |
| gxwang: | Happy |
| bryanchase: | Their website said they had a couple more cards in stock than they actually had, but overall I'm happy. I went and picked up the cards same-day. Very easy transaction! |
| david.chen: | Happy |
| mitch.norris: | Happy |
| delapelleja1: | REALLY BAD !! THIS BOYS NO REPLY MY MESSAGES!! NO SENT MY CARDS !! SELLING TO ME 4X CONFLUX SET NO MYTHICS 199$.... CONFLUX HIGHER PRICE AND THIS BOYS NO SENT, THIS BOYS UP THE PRICE. THIS BOYS PLAY WHIT THE BUYERS.... REALLY MISERABLE |
| caiw: | Happy |
| soisawc: | It was really quick to process and the service clerk went back to get the cards quickly and accurately. It was great! |
| geojk: | The $7 Hellkite Overlord, listed as nearmint, was badly scratched. The near mint Dustbowl looked as if it had been soaked in water. Otherwise the order was fine. |
| phishman_67: | Happy |
| mclaughlina.thomas: | This order arrived more quickly than others. Typical, wonderful BigFireball quality all around |
| gmdropbox: | Happy |
| odiousmesmerism: | Once again, Bigfireball never fails to disappoint me. One of the best! |
| fitz.mb: | Class operation -- will definitely look to buy items from you in the future. |
| robbierevenge: | mint cards fast free shipping! :) |
| niloceew: | perfect service. Thank you bigfireball! |
| vintagehoodoo: | Happy |
| enderkane: | Quick, correct, very good prices. That's everything. |
| dweasel11: | -I don't remember exactly when I received my purchase. -There were some listings that were inaccurate on the website. -Prices and shipping are great; the reason I keep coming back. |
| hakung: | Fast, Accurate, optional free shipping with standard mail. AAA+ |
| danielk: | Very fast delivery with free shipping and attractive prices. Highly recommended seller. |
| blake.journ: | The guy in shipping, wish I had his name, helped me out with an address change, was my error. Fixed it right up and everyone was very polite when I was dealing with them. Great stuff guy, keep it up. |
| japaba07: | Happy |
| verbal7: | Happy |
| dwgoodwi: | Happy |
| vanskike: | I sent an email a couple days prior with a question about ordering a single set of conflux mythic rares and never received an email back. |
| ricardo519: | Happy |
| jamessullivan2005: | great place to buy from, i will buy from them again |
| drocha: | Happy |
| CONDIGITY1978: | Good prices and accurate |
| rcgrl: | As usual, I received the cards VERY promptly! Always happy to do business with these guys! |
| sporkmaster5000: | Happy |
| mark_the_gangstershark: | shipping was slow(almost two weeks) some cards had scratches and dirt, but other than that the transaction was good. |
| bsa86631: | Happy |
| gonzo.home: | BUYER BEWARE! READ THOROUGHLY AS THIS IS IN REGARDS TO ONE OF THE WORST EXPERIENCES I'VE EVER HAD WITH AN ONLINE RETAILER! DON'T MAKE THE SAME MISTAKE I DID! This was my final comment for BigFireball prior to having to initiate a PayPal Claim: Still no response? I have to be honest-- I wasn't surprised this time. Here's some advice for you, common sense to most but apparently not all, on how to create repeat business: 1) Set realistic shipping and delivery time frames based on the quality of service you actually provide. If you're not going to put an order together until a week or two after it's been placed, perhaps you should tack that onto the "3-5 business day shipping" time frame you quote. People don't know to expect a 2 week delay in the package being put together and shipped in the first place. 2) Respond to your customer's inquiries. So, you quote 3-5 business day shipping. After 10 days and no package, I rightfully inquired as to the whereabouts of my package. Two more days had passed, and still no response was received. At this point, I sent a follow-up email that was not responded to after another 3 days had passed. Then the PayPal dispute was initiated. Two days later, I finally got a response with a half-hearted apology, a lame excuse, and a claim of interest in making the situation right. I then made my suggestions on how to do so, and here I am now, 5 days later, STILL waiting. After all of my attempts, I've only received the one response from you. Your communication skills require immediate attention. 3) Don't send a notice of shipment until the package is actually in transit. You sent me an email just hours after my order was placed that very plainly stated "A package was shipped to you on 02/03/2009 via U.S. Postal Service First-Class to the following address". Then, in your first only response to any of this, you admitted that my order was STILL in your possession and was being delayed due to YOUR inaccurate inventory records (Which is an excuse I've learned you use quite often in these situations according to the other feedback I've read concerning your business). You may want to refrain from lying to your customer's in email about the shipment of their packages; and keep in mind, your inability to remain organized is not a legitimate excuse to hang onto someone's money for over three weeks without ever delivering on the merchandise promised or attempting to contact them. Perhaps once you've realized that you don't have what the customer ordered, you should contact them immediately and ask how they'd like you to proceed. This might be more successful than waiting for them to contact you over and over again without responding, and then providing excuses once they've filed a complaint. Bottom line? When a person gives you money, they expect the goods purchased within the time frames promised. This is what is expected and is the way business should be done. It's no big secret. Hopefully, you put these suggestions to good use so that you don't go out of business. |
| goofy_bie: | very happy, a++ |
| petrie876: | Content |
| bicycle2008: | Happy |
| tofbrunel76: | Happy |
| shadow_carlson: | Vendor ran out of a few cards from my list and ordered them so he could fill my order. Now that is customer service. 8) |
| tim_egbert: | Great Store. Great Prices. Great Service. |
| thesixwarriors: | thank you for the shipping. hope that you will sell more yu-gi-oh series. |
| jb: | I've only purchased from Big Fireball twice, but both times the items arrived quickly and packaged reasonably well. |
| shoe: | I recieved a refund for several cards they didnt have that were listed in thier stock. I am dissappointed that they misadvertised what they had in stock, but i got what I paid for most technically. the value for my shipping price went down because they didnt send some of the cards |
| condigity1978: | Good prices, selection, and quality. They take forever to get your cards to you though. Not a bad vendor if you like to hibernate every now and again. |
| eagles_wings82: | Card prices were great, shipping time and type not as good as some. |
| jeremyfuentes: | They had all the cards that I ordered in stock (sometimes they don't, even if it's in the online inventory). Service was excellent. |
| skortell: | Order was completely accurate except for some of the cards were not Near Mint as described. BUT, I e-mailed them regarding the card condition issues and within the hour received an e-mail apology which said replacement cards would be in the mail the next day. The most amazing part is that I e-mailed them about 9:00 pm. NOW THAT IS SERVICE! |
| sylentq: | Great Seller! A+ |
| christophmanning: | Happy |
| cberg: | Worst service ever. If you go into the store they have terribly slow service. I ordered so I wouldn't have to deal with them and my package hasn't come after 6 days (AND IM IN THE SAME CITY) |
| tijnonlijn: | A bit late because of the holidays, but that's to be expected. Instead of ordered 4 NM Chain Lightning package contained 1 NM and 3 VF Chain Lightning. |
| kentamaddox: | Awesome A+ |
| mcleela: | Hoped I would get this package before the holiday's. What I paid in shipping should have done just that. Either it was the length of time it took them to put the order together and ship it out, or it was just out good old overpriced postal service. But don't let that stop you from buying from these guy's. The prices have jumped a bit. They used to be "the best priced one stop shop" I have found, not so true right now, but the freeshipping makes up for it if your purchase stays under $75.00, after that their competiters start to win out. I hope they realize that soon and start dropping their price line down just a bit. If they do, you have just found MTG heaven. Don't be fearful of contacting them if they made a mistake either. They really want to do right by the costomer. This is a great place to get your cards. If they drop that price line again to the best 1-4 like they were, hell they used to be the lowest for nearly every card, then this should be the only place you drop your money on MTG. Even with the price increases, with no cost shipping on singles, if your under $75.00, that last statement still holds true. |
| pastorkj9: | I bought three ornithopters but only recieved two. It was notated on the order but I was never refunded nor did I recieve the card later |
| Lynette57: | Happy |
| Ragnarok064: | Fast shipping, even during the holidays. Will still purchase from again. |
| sim_belanger1: | Great as usual! Received all the cards, in listed conditions, in good time, and in good packaging! Thank you bigfireball :) |
| sakabatou7: | Happy |
| eden_6008: | I ordered 6 cards and was charged for 6 cards but I only received 4 of them. |
| grimalrat: | Happy |
| flinxz: | yay |
| has2be: | I was amazed at how fast I received my purchase and everything was as described. Will purchase from you again |
| killerbobgraphics: | Happy |
| pig.nash: | Happy |
| quavondraii: | Ordered on friday, received on monday.. Free shipping, already great prices. Possibly the best MTG card source on the net!!!! |
| message4gary: | Excellent work on getting the goods quickly and efficiently. Very quick pickup, and I am very pleased with the results :) |
| michael.a.anastasia: | Happy |
| dulrik: | Second order I have placed where their inventory tracking was incorrect and they were unable to completely fulfill the order for which I paid. |
| results2.0: | Happy |
| SephirothRevived: | The condition of the cards and speed of the shipment were excellent |
| senorbazo: | I would have been very content, but one of the "near mint" cards had a significant crease |
| juleyton: | <3 Superstars |
| edgewalker324: | When I order near mint condition cards, I sometimes receive slightly played ones. It has happened once in each of my purchases from you guys! |
| cell711: | One thing. Why did you change your free shipping from 5 bucks to 10 bucks? I never went anywhere else except Bigfireball. Now, I may have to look at other places. |
| fraise4: | All cards were shipped fast and secure, only thing bad was cards were listed as NM and some were played with whitening around edges VF, old cards still worth money, thanks |
| caraharker: | Always awesome to deal with!! I Love ordering from these guys always fast and accurate! |
| jjdrew99: | I got a Battlefield Forge with 2 bent corners. I paid for a NM copy. |
| msandberg21: | Card selection is a little thin. I find myself going to other places for cards I am looking for. |
| jpaul_martinez: | I paid for the standard Jace yet was given the foil Jace from the Dual Deck pack worth $7.99. I paid $17.99 for the dual Jace Deck yet it is listed on the site for $14.99? I asked for 4x negates on the website & it only listed 1x on my list (i did click the update button). I shouldve inspected my order before leaving, wont make this mistake again. Going to return the cards/exchange tomorrow. |
| erone: | Happy |
| cloaked_guy: | Fast shipment. Accurate Service. Will do business again. |
| maja.a.carter: | Almost completely perfect order, it's nice to see BigFireball coming around. One card was out of stock and immediately refunded, all cards were perfect condition and in the same order of appearance as listed on the packing list. Awesome =) |
| millerdl: | Happy |
| winner: | Excellent Card Quality and Fast delivery |
| erinsauce: | Excellant! |
| steflaframboise: | Happy |
| adam_ak47: | Best TCG store. Period. |
| theland10: | Happy |
| coachherb: | Happy |
| e5liu: | Happy |
| person1234556: | The items arrived promptly and were exactly what I ordered. Bigfireball was good about telling me what items went out of stock right after I placed my order. I am very happy with this transaction. |
| zilla731: | Happy |
| thecolorturkey: | Another wonderful purchase. Will definitely do business with them again. |
| galv1477: | Happy |
| sean_mcardle: | i am very happy with your selection, price, and service. i do find, however, that you are out of stock of a number of older cards that had to be purchased from another vendor. |
| Shade20X6: | Very fast delivery! Thanks! =) |
| sarahgirl3333333: | Happy |
| ebeard: | I sent an email requesting that the address be changed before they ship. It was ignored. That makes me unhappy. |
| jbao21: | Great prices, fast, excellent service |
| Wyvern404: | Content |
| irogerso: | As always a pleasure doing business with you. |
| darvid111: | Very happy with purchase. Glad I switch my business from another site to this site. Just wish there was more of what I am looking for. |
| philosophile: | Happy |
| redburn69: | overall good transaction. 1 card purchase was refunded because it was not in stock. But not bad out of 50 different cards |
| utarefsonoth: | fast shipping; m/nm cards |
| shinnysword: | Excellent deals and very fast speed.. thanks |
| tchenkevin: | Happy |
| bond0107: | Happy |
| cgalis: | Once again, BigFireball is the best site that I have ordered cards from. |
| Hobbes874: | Very quick shipment again. Thanks! |
| Ignored281: | They were really helpful over the phone and they got my cards out fast for states when I needed them. |
| christopherpuma: | Amazing prices, shipping (free!) and speed of delivery. I love them! |
| myuitachi: | Unhappy |
| kpjay: | Very prompt service, and dealt with my problem professionally and without any fuss. I'd definitely use them again. |
| johnicollier: | Always happy with big fireball! |
| yoshiyoshi3: | very low price,fast speed,good condition. far from japan(-; |
| variouselvis08: | Happy |
| japan_sandsss: | Perfect! |
| s.marloww: | Happy |
| zhangaz: | Happy |
| tskaggs85: | BigFireBall Is really stepping it up! Keep up the good work!! |
| mt-mf: | Happy |
| jmikul4740: | Unhappy |
| treefrogblue7: | Thank you for the great prices and fast turnaround! States, beware! |
| deepdiscountdeals: | I always check bigfireball, it is so fast for me since I am in CA. However, it is not a good idea to rely on them too much. Many times, they will partially refund your order and never say why. I can assume, it is stock problems, as some say at mtgsalvation. But at the same time, I go back to check and surely, they still list they have 100+ of the same item. |
| ogousse: | Happy |
| PunishMySpamhole: | "Positive (Happy)" can't express how much I love this store! They have the lowest prices on just about any card (and I'm a real cheap-skate who's spent hours searching, then creating spreadsheets cross-referencing total cost [cards + shipping] of all the major sites) plus free shipping on orders > $5.00?? You have made me happy nerd! |
| c.ardiller: | Satisfied with this purchase. |
| freemanmagic: | Well run site, would buy here again. |
| Sleep_Sloth: | Happy |
| chevalierluisant: | It's always a pleasure buying from you. |
| faithengine: | Initial staff member who I brought a list of cards in to told me to punch everything into the computer. When I did, the staff member I informed that I had submitted an order via the computer system didn't help me; only after waiting five minutes for another free staff member was I able to request the cards I was looking for. From there, it went smoothly. Didn't have everything I was looking for, but most of it. |
| transam23: | Another great transaction. Extremely fast free shipping! Thanks! |
| docwondra: | Happy |
| jverreau: | Happy |
| isaac: | shipping was very fast, cards came in a padded envelope, with baseball cards at each end to keep the end cards in absolute mint condition. Best procedure I've seen. |
| xenaradiel: | Happy |
| Asaebeth: | Awesome new places, dudes! (Although, my friend and I kinda drove right past it the first time we went looking...) |
| matallica123: | Happy |
| mithrandir1: | Excellent service! |
| ducpaul: | Missing cards and only refunded for some. |
| kmgavillet: | This was an incredibly quick delivery. Every card was in the shipment, and all cards (I repeat) ALL cards were in perfect condition. This is a rarity when buying trading cards online. A+ Service. VERY HAPPY |
| jimmyj0hns0n: | One of the "NM" cards was very spotty on the front. |
| kleptomaniacal: | Happy |
| mwetzlich: | I always have an Outstanding experience with BigFireBall! Great prices as well! |
| blacklotus915: | Happy |
| arutherford23: | Happy |
| EricPalmerduca: | Took longer than normal. About 3 days before it was shipped, and got there just on time for a torniment. usuually it takes only two days after shipped to arrive and they usually ship it the same or next day. Overall I like the seller a lot and will definetly buy from again |
| trunksbriefs: | Great vendor. I needed my orderquickly and they delivered with time to spare. Thanks a lot. |
| sweber32: | Happy |
| stephen.andrew.mullis: | They forgot to send one card. All the others are correct and wonderful! |
| mcbradt: | Happy |
| mikado13_2000: | It was very well handled and shipped. WILL buy from again. |
| icemike055: | Happy |
| wooglin4ever: | Happy |
| mktsurumoto: | purchase item was listed but not availible once purchased. |
| kidnaid: | What made me unhappy: 1.Some important cards were out of stock. Though they did refund me, but those are the main reason I placed the order. They should really improve their inventory system. 2. The cards from legends, were far from near mint. I wonder how bad is veryfine/poor cards will be, if those are considered near mint. But the good point is: the customer service is good, and the price is cheap. |
| macordani: | Happy |
| patrick.evans: | Happy |
| familie.bonk: | Cool - will definitely buy again |
| Azureflamewind: | Item arrived quickly and was packaged very well to protect the contents inside! |
| omegacao: | Meh - Woulda been happier if foils were dirt cheap. But then again dirt is kinda expensive, at least its cheaper then almost* most vendors. |
| eldiablo25: | Two in a row! What a turn around. Congrats fireball, I now feel comfortable and will be placing large orders in the future. |
| anthony.s: | Another great transaction with Big Fireball! Great prices, fast shipping and terrific customer service make shopping with Big Fireball excellent! |
| harbison: | Happy |
| cccenon: | thank you |
| akidosa: | Web site is working great. Shipping seems to take a while sometimes, Even though I live in CA. |
| pinadread: | Honest e nice people! Thanks! |
| sakuleo: | i do the order 28 of july, they say saend it the 21 of agoust. i do my order whit regitered mail they send it for simple mail. the order never arrives. i am still waiting. i cant do the claim in paypal (45 day pass) bigfireball no respod my mails. |
| ronin222222: | Good communication even though some items were out of stock. |
| ejchambl: | Shipped very fast, and order discrepancies were reported in a timely and professional manner. I will do business with them again! |
| dfoley00: | Happy |
| emweathers: | A great place to purchase but shipping can be slow. |
| damnation_mtg: | Happy |
| web: | Happy |
| dann14: | Why are there two choices for the same thing, Purchase Accuracy? |
| majerabla: | Happy |
| ace_8986: | Happy |
| vax31j: | Happy |
| metalspawn86: | after making my purchase i found a multiple places at a cheaper price. |
| rnickv13a: | Got here pretty quick and in the described condition. |
| ronbashop: | the card is for a collection, survival of the fittest, it has a small tear on the right side middle.. more like fine condition.... but free shipping makes it a little better |
| zminjie: | Got all the cards except some minor mistakes, did not have major effects, really happy with conditions |
| Tymat435: | Happy |
| dan.wkwong: | Excellent condition, excellent packing. |
| mcgrawleesville: | This is my second purchase from bigfireball.com and once again I find that I am very happy. I have but one small complaint and that is that once agian I'm missing a few cards, though this time I also recieved a few I did not order. Again because of the price the speed of delivery and the free shipping I've got to say who cares. The few cards that they missed just like last time I will more than likly reorder at my own expense. Why you might ask. Because with thier prices and the free shipping they so undercut everybody out there it's just not worth the hassle to complain and I still came out with almost 2x the cards verse the other guys out there. Buy! Buy! Buy! guys make this the number one site, because there doing us right. How's that for a slogan? Trust me buy from these guys and you will understand what I'm saying and be ever so glad you found them. |
| bvaughan: | Happy |
| chouchin15: | Happy |
| knopfler1980: | I would like that shipments be quicker than actually |
| dpbsk: | They were great to deal with had a great selection and great prices |
| judah2: | Went fast and got the cards in time for my PTQ. I'm happy. |
| dogwithrabiez: | The customer service was great, very friendly, easy to get along with, and awesomely helpful. |
| Nathan_Mozer: | They tried fixing an error long ago. New guy in charge of shipping. Told it was sent standard. 7-10 days they said. I waited 12 business days(16 days). Still not here sent email no reply yet still waiting. Other reason I post this negative feedback is because they told me to wait for the package last time it will be there and waited 2 months with them still saying wait the few times someone actualy responded during the process of the first order and I am not just going to wait for 4-8 weeks again just to be even more disapointed. I have some doubt that I was lied to and it was not even sent or if it was and is just some how found a black hole for products sent by bigfireball every time it is sent to my address that is in the form of the california postal service......I was told it was shipped on august 7th in the morning by someone there. I just obtained a package from wisconson and it made it in seven days. Much further....hey bigfireball just email me back/respond on feedback. |
| rujak5d: | Wow. 2 day shipping! they were out of some cards I ordered and they automaticly refunded my payment for the missing cards. I didn't have to contact them. Impressive. Plus, they sent me emails and a packing slip. These guy are great one of the best online sellers of magic cards that I have bought from. I will buy from them again. Thank you. |
| seabass1275: | Happy |
| warlockwestwind: | Great staff, prices & selection. Thanks again Superstars/Bigfireball! |
| Thegreenwolf: | Happy |
| marvelboy1: | Happy |
| daszauberernator: | Ordering and payment was easy. They were out of 9th edition Underworld dreams and emailed me very quickly and offered me a 10th edition. I was quite happy with the service and the cards were here within 3 days. Very fast! |
| toddag42: | Accurate order. Mailed out the same day I ordered & received 2 days later... with free shipping! Extremely good packaging. Highly recommended! |
| junkwar: | Content |
| patate.douce: | Happy |
| superuss: | Great cards, great price, fast shipping. What more can one ask for? |
| smonigold: | Happy |
| picucci: | Maybe I was being clueless and missed it but I did not see a way of checking on my order to see when it had been shipped. |
| guysmiley123: | A number of cards that I have received for this order were the wrong cards. i have email ed the seller and am still awaiting a response. |
| dougiefresh4u: | Happy |
| lilfrodo77: | Would be nice to receive shipping information so I could track the package. |
| briandylan: | Excellent. I would do business here before anywhere else. |
| chadmbol: | Fantastic Packaging and shipping. Only wish they would send a confirmation email saying that my order was received and when it shipped. |
| Thegerbilfactor: | Almost too good to be true. Very cheap cards for free shipping and I got my cards 2 days afterwards, which is almost unheard of. I am very pleased with this vendor. |
| enzolimon: | My order was modified and I was refunded. I was informed after the fact. I am a foreign customer and I lost a lot of money from the exchange rate by being refunded instead of the e-store just waiting for the cards to arrive then shipping them. I will no longer be making purchases from this website. Just so you know I was planning to complete my expensive card collection through them. |
| hugesmile: | I live in California where Big Fire Ball is. However, I got my cards almost the next day when I only opted for standard delivery. That was extremely fast as compared to 3 other websites that I shop at. |
| cm2952: | Happy |
| martinfallesen: | Happy |
| dWhisper: | Very fast shipping, but never responded to email questions. |
| justin.ruhnke: | I put in an order for some cards and noted that I would pick them up at the store. When I went in to get them, it was not there and there was no reference for the order at all, yet I received this survey so I know it has been placed somewhere. |
| gentleman.villain: | Happy |
| saxndog: | High quality cards, Lightning fast cheap shipping. Thanks |
| perceval.wilson: | Cards are OK. Order is received 10 days after release in Europe. That's perfect this time. Thank you. |
| kotokoknight: | Happy |
| galspanic: | Free shipping that gets my stuff to my door in 2 days is amazing. The prices are great on non-chase cards. |
| mikehelr: | Some items were not available and I refunded the card costs but I was not refunded the tax on the missing items. No big deal because it was a small order, but on a larger order, this could be an issue. |
| lacount.ryan: | I received all the cards with no problem, but it would have been nice to also have a list of the ordered cards emailed along with the receipt and survey request. |
| toryseller: | Happy |
| lockes5hadow: | BigFireball is always A+, my first stop for magic every time. |
| trae289: | My cards came in faster than I anticipated and were well packaged. |
| stridermaster: | Most of the main cards I needed weren't available at the store "Superstars" but online it said available, I say atleast take some time to update the stock on the website with that of the store everyday or so at the end of the day. |
| majerabla: | i'm sorry guys but my order is wrong again there is missing 2 ancient amphitheater and 1 brion stoutarm please let me know ASAP what happen besides of that your speed,prices and stock is awesome. |
| mariano_facchini: | This is like the 11th time i buy from them and if they don't do anything i'll stop purchasing from them... i bought around 600$ in cards this time, they missed 10 fetid heath, i sent him like 5 emails and no answer... Also made 2 different purchases (one payed for overnight and other payed for priority) and they sent both together and no refund for that also... awful service complete rip.. |
| hustondw: | Happy |
| joat606: | Great! |
| amusco: | Happy |
| kurtdbones: | Happy |
| skatrboy_2001: | Very good service. had cards in 2 days with no problems. |
| flamewaker: | Happy |
| lymanlg: | Happy |
| thatcrazy: | Happy |
| rftusing: | Happy |
| ruicasasnovas: | Happy |
| arbaalx: | Great service, and good comunication |
| allen.uyeda: | Happy |
| everythingistalking: | Happy |
| deras4: | Content |
| malkavian30504: | Happy |
| ian.bigby: | Super |
| kkleung89: | Happy |
| kkapera: | Kontent |
| jmoralesperez: | All perfect |
| this_is_real_stupid: | Happy |
| hailbrandon: | About 3 of the 19 cards were in Played condition, not NM. From Big Fireball: When you receive a card from us that you do not feel is in Near-Mint Condition, please return it to us for a replacement or a refund. Just return it to: Bigfireball 3507 Ryder St Santa Clara, CA 95051 Along with a note and your order number and we will be happy to replace the card(s). |
| mackel.ibrahim: | missing cards From Big Fireball: Anytime you are missing cards from your order, let us know and we will ship them to you (if in stock) or refund you. You can contact us at shipping@bigfireball.com or by phone (408) 245-7777. |
| cloudaran: | Regretfully, part of my order could not be filled and was refunded, but service and especially prices were excellent. A little database work could be done to not allow ordering of items that are out of stock though. |
| nothingsperfect: | One card (main reason I ordered) ended up being out of stock, received partial refund. Otherwise satisfied. |
| babyfalisity: | Amazingly fast! Great communication and cards were awesome! |
| frufomoonwolf: | Happy |
| brickman.joshua: | Ive always been happy with the service from this website. I receive orders quickly, and they are quick to resolve any issues to my satisfaction sdhould they arise. |
| larik_lightning_hands: | ^_^ Was great. XD Although random, cause my cards were in between some random baseball cards. |
| yanyanw: | If I took this survey each time I bought from here, I think my mouse would break from all the clicking. |
| paulschoffer: | Happy |
| tunutz: | I made my order Thursday morning. Cards arrived in Saturday mail. Kudos on the turnaround time. My purchase was missing three cards. |
| Thebubbason: | The Order came very quickly, excellent shipping speed. |
| stevefreytag: | Happy |
| jude.pinto: | Personally, an online service is the most convenient method of purchase. Along with in-store pick-up, this online service is highly satisfactory. |
| jgw69: | Often cards are shipped in sleeves; this was a large order (31 cards)and was all packaged together in one large sleeve. No apparent wear on the cards tho. Cards packaged in a bubble envelope, then inside another bubble envelope for safety. No complaints! This survey has two identical questions. |
| symphony2040: | When I purchased my order, they were out of stock of some items even though their website didnt say so. Their deliveries are always fast, and I have only had problems with missing products when concerning 1 package out of 2 orders, and this was a little above 100 cards. They respond to emails somewhat well and overall have very good prices. Even with these problems, if your prepared to understand minor mistakes, I highly recommend Bigfireball.com. |
| shadyblurr143: | I like the magic cards and how they are sent |
| hypeiv: | Happy again. Thanks |
| kgalinde: | Shipping was VERY fast! |
| kit: | This company is great! |
| marijn.teulings: | I really liked the fact I could call in and add 4 items to the order. Staff was nice on the phone. Cards are in good condition. This is my third or fourth order and a repeat customer for sure. |
| vinnyhed: | I am more then unsatisfied with the services provided to me by www.BigFireBall.com. After receiving my items from this site and reviewing my receipt I find sloppy skribbling on my receipt that I have a hard time making out. Some of the skribbles indicated that some of the items I purchased were deducted from the purchase and refunded to my bank account. After reviewing my bank statement I find an additional charge of 8.64$ that hit my bank account several days after my initial purchase which doesn't make sense because the website AND my receipt say "Free Shipping and Handling". Also, to top it off this last mysterious charge overdrue my bank account and now i'm stuck with an overdraw fee. BE CAUTIOUS OF THIS SITE!!! |
| rorycthompson: | WOW- My trust is renewed |
| ORenyRen: | Happy |
| ben.j.cleveland: | Happy |
| msn287: | Received cards in 5 days from ordering. Accurate and reasonable shipping prices. Bt I am not sure i beleive the shipping garentee on the front page of the site. My cards were not shipped out that fast. |
| luke.siebert: | Excellent customer service. Made it a pleasure to do business with them. |
| gary_claassen: | Vendor frequently does not have items in stock that it advertises (and allows a client to order). Otherwise, service is fantastic and very personable! |
| lunchbox903: | great dealer, very happy with my order |
| nerdular.nerdance: | Free shipping + reasonable prices = happy customer |
| Nomekop65: | Happy |
| tony: | Use of old baseball cards to "back" the mtg cards was a stroke of packaging genius, and made me nostalgic for a brief moment :) |
| gmatsumo658: | Happy |
| cchrysalis: | Happy |
| bpolicky: | Happy |
| cameront: | Happy. |
| Louis: | Happy |
| rickphantomm: | Happy |
| michael_paluck: | Happy |
| haus48: | Happy |
| thomlufkin: | Happy |
| sem00: | Happy |
| sixten: | Fast and cheap, and contained everything I ordered in good condition. No complaints at all. |
| h.sheena: | all i have to say is WOW. i made 3 consecutive orders and i live in the east coast. it was free shipping and came in a no more than 3 days each order. THE BEST MTG STORE EVER! |
| schicantek: | Content |
| mrlowery82: | Happy |
| heidebrechtjr: | You guys have made a great step in the right direction. I was used to waiting for a week for a normal purchase and at least two weeks when a new set came out; it was work it for the prices. How its all good; great job! |
| jclaust: | Overall all purchase service was excellent. The order was not only on time but well taken care of. I was given a list of my purchased merchandise and my total. It was kept concise but to the point. |
| echuang: | Great prices, great service. I'm very happy with my purchase. |
| brendan: | Happy |
| Simon.Kono: | After my last purchase was totally cocked up (months of delay), I decided to give bigfireball.com a second chance. Again, my order was not processed until I called them. By then the main card was sold out. The money was refunded, but what am I going to do with $6 on my paypal account? Even with a the shipping being upgraded to priority, the order arrived about a month late. Fool me once shame on you, fool me twice shame on me. |
| jo.dansereau: | Fast shipping, some card could have been better though, a little under near mint. |
| jesse.johnston: | Shipment was quick and well packaged |
| mseacord16: | Happy |
| boilersrx: | Happy |
| crossbow1313: | missing a shadowmoor set swamp card purchased (SM) From Big Fireball: Anytime you have a problem with an order (ie missing cards, unacceptable condition, etc.) let us know and we will fix the problem immediately. You can send us an email @ shipping@bigfireball.com or sales@bigfireball.com and we will resolve any problems you may have. |
| hughesiv: | Happy |
| littlejim: | I haven't got email about the shipping order information and i worried about. But i have got my cards so i will buy again from BigFireball. |
| thisnameistaken: | Fast and accurate |
| kristian_vidal: | Happy |
| Strangely_Not_Alex: | Another great shopping experience, keep up the good work |
| mageslime: | My favorite store for magic cards. Also like their tournaments. |
| iauld: | I made the order on Monday and I received the stuff yesterday. They still provided excellent service and I will be happy to continue my business with them. I highly recommend doing business with them. |
| Echanidrgn: | Happy |
| dancam1: | Really fast shipping. kinda a silly bonus, but nice nonetheless. I'd buy from him again. |
| copycatzero: | With as long as this order took to arrive, I might as well not have paid for shipping. From Big Fireball: We shipped your order one day after you placed it. You live across the country and we cannot control the delivery time of USPS. |
| nivmizzet: | happy |
| barb: | nc |
| francool08: | Professional package with the right cards shipped in good time. Satisfied |
| mr-mccullough: | Another great order from BigFireball |
| swwithapassion: | Happy |
| oeysolhe: | Nothing particular to notice. I wish you had a more complete complement of cards, though :) |
| zaresiy: | I ordered several cards and 3 days after I ordered them they arrived in great condition, and packaged in 2 padded envelopes so that they were well protected. I highly recommend Big Fireball to people who want to get their cards fast from a great seller. |
| Darkhero99: | Happy |
| darthspanky: | it took 5 days when i paid for 2-3 day From Big Fireball: Hello, your order was shipped First Class instead of Priority Mail. I apologize for the mistake. I have refunded your Paypal account $5.99 for the Priority shipping that you did not receive. |
| Bigjoe7585: | Happy |
| lloydmperrin: | prompt service, what is up with the deja vu on the survey question ;> |
| thatcrazy: | Always have a good experience with them - but I usually go in person as their inventory is sometimes off. In this case, we were looking for a Nath which was not on inventory, but when we arrived they had one in their case. |
| luciddreamsofyou: | always stealthy orders, great prices, one of the best around |
| locoguesantes: | Happy |
| pkhapholdi: | Lightning fast shipping even with free domestic shipping. Highly recommend. |
| mjchensley: | Vendor forgot to Ship my cards, which delayed the process by weeks, also, when the cards finally did arrive, they were bent from packaging. |
| Jourjour: | Happy |
| robert.tomei: | Happy |
| brandon_ho2001: | Pretty fast shipping. Everthing was as ordered and even if they had none, refund was given. |
| tom.labowski: | Content |
| nburas: | I've always been happy with Big Fireball, but this past tranaction was off the charts! This was one of the fastest deliveries I've ever had (and this was with their new free domestic shipping offer). Cards arrived in pristine condition in some of the best packaging I've ever seen (again, with that free shipping offer). I will DEFINITELY do business with Big Fireball again! |
| sk8nglikeapunk13: | Happy |
| clayduck514: | Happy |
| jtlan: | Happy |
| jfmorel: | not very fast From Big Fireball: We ship out international orders every Tuesday and Friday. Shipping to Canada can take up to 20 business days to arrive, but usually it gets there quicker. Thanks for your order! |
| gbfoust99: | Very happy. Shipped next day, arrived in 3. |
| bhaase: | Happy |
| saynol: | Really decent vendor, some of the best service I've had. I plan to do business with them again! |
| toad3065: | bigfreball is the best online store i have ever used |
| brookepb: | Over-generous with their ratings of NM in some sets, other, newer, set cards were in great shape From Big Fireball: If you ever have a problem with the condition of any card you receive from us, please e-mail us and we'll be happy to send you a replacement. sales@bigfireball.com |
| ariearlong: | Happy |
| goldenj: | Quick, competent, among the best prices on the web. |
| tazman: | With every service in the past i have been disappointed, but this service is much better, keep up the good work and i'll keep buying your products. |
| jurjen.ruijter: | Honest vendor. Unbeatable prices for the cards I ordered. Order had been processed accurately. Arrived in two weeks instead of one, but worth the wait. |
| glambert1: | Inventory didn't match actual. Vendor could not supply all cards on the order. (I would have bought from someone else if I would have known they couldn't fill my order) From Big Fireball: We apologize for the mistake, we have a retail store and a website and sometimes cards are not removed from the website inventory when they are bought in the store. We try our best to keep our inventory accurate but it is very extensive and you must factor in human error. Also, we offer free shipping on all domestic orders so there is no downside to ordering from us. |
| dkwherry: | Really quite happy with this purchase! It arrived in five days despite the fact that it was shipped over the weekend and we had received a record amount of snow. Some items were missing but we were informed by email about them ahead of time and our money was refunded with no hassle. Very satisfied. |
| harleykasha: | MUCH better than my previous order! They shipped it fast and got the order right. they even refunded on what cards they did not have left in stock. Good purchase and would recommend. |
| gmadrian: | Happy |
| travyplx: | Got a good price, and got the package relatively quickly. If I could have something different done, I would have a shipping conformation or something along the lines of that, but outside of that small issue; I', happy :) |
| GreggHaueter: | Happy |
| rjreamey: | Happy |
| gmolson84: | Recieved all cards and all in described condition. |
| krobertazzi: | Didn't process my order until a week after I placed it, and only then after I emailed them about it, during which time they ran out of one of the cards I had ordered. In addition to a nearly utter lack of communication, the site also made some mistakes with the order. I'm rather dissappointed, to say the least. |
| irarae: | I have purchased from Big Fireball and will again, but the issue of ordering cards and them then being out of stock is something they need to resolve in order to keep buyers like me coming back.(I only had 1 card that was out of stock and was refunded the cost upon being told. No problem with their customer service.) I had no problem with the shipping speed (which tends to average a week and half to two weeks). They don't ship the cards until they receive full payment from their Merchant Service provider which to me seems reasonable that they don't ship the cards until they are paid for them. If you are not willing to wait that long for the cheap prices then you should order from higher costing vendors who offer faster and more costly shipping methods. |
| Homarid42: | Happy |
| rhemtron: | I placed my order online and did an in store pick-up. I picked up my cards only to find that they didnt have one of the cards in stock. Online it said they have 85. At the store, none. The person working at the store didnt even think to give me a refund since i prepaid for the card. He just said "We have everything except for this one. Here are your cards and have a good day." If the inventory listed online continues to not match at what is at the actual store, im not gonna use this site anymore. im just going to continue using starcitygames.com and coolstuffinc.com. |
| glburrel: | These guys have screwed me around for 2 months. First, after a month of emails, they informed me that they *forgot* to send my order. Then they never responded to my emails to let me know it had been sent. I will NEVER order from them again. |
| dredpir8rbts2002: | I will no longer go through Big Fireball for any purchase |
| placidacid187: | Some items were in less than the condition advertised however vendor was able to negotiate fair deal. Needs better updates on website |
| Nemephosis: | Ordered February 13. Shipped February 21, which there's really no excuse for considering they were in stock. Received February 28. Four emails asking about tracking information completely and totally disregarded, with never any reply, neither in my inbox nor bulk folder (so don't come in here and say you replied: You didn't.) If my cards had been lost in the mail, these guys would have been perfectly happy to not answer emails and let me deal with it on my own. Bad way to do business. Packaging was superb, except for one detail. The cards were wrapped in plastic, put in a mail envelope and then put into a larger package. That's fine and all, but the cards were sent with a hard card-display-case plastic sleeve... and they weren't even put IN the damn thing, they were on TOP of it. Couldn't believe it. All cards present and accounted for, so that's a plus, I guess, but if there'd been a problem, again there'd never have been any way to contact them because despite what they tell you on here, they DO NOT answer email. They just don't. I have four in my sent folder I can show off. Overall I'm glad I got my purchase, but with this absolutely horrendous lack of any kind of customer service, I can't say I'd do it again. |
| amazingheroes: | Would not return emails or phone calls. Had to open a case agenst them with Paypal before they would ship my cards. ( the cards were shipped 2 days after I opened the case) I will never order form them in the future and hope you dont as well. Worst experiance ever. |
| arcobrunner: | Happy |
| pipageau: | command cards jan 29th, cant sent it before feb 1fst because new set. ok for that but send out only the 18th feb.... and 1 missing card. receive refund today after plenty of email.... |
| db54217: | Happy |
| paulc2004: | Ok first of all, the shipping speed Bigfireball is absolutely unacceptable. I ordered the cards on January the 29th, and I got a email a week and 2 weeks later saying that 17 of my cards were out of stock. This means that they didn't even ship the cards out until this time. Secondly, I ordered 90 magic cards and... 19 of them were out of stock. if I knew this, then i wouldn't have confirmed the order because I NEEDED some of those 19 cards for my deck to work, but they didn't bother asking for a confirmation on whether I still wanted the cards or not. But, other then that, the cards seemed to be in pretty good condition and the cards were a good price. I wouldn't recommend buy from here to anyone unless you are willing to wait 4~6 weeks for the cards to arrive, and willing to risking that many of the cards you might need are out of stock. |
| amuo: | Happy |
| peiorea: | I am neutral because I recieve the cards but 40 days of delay and throug paypal dispute |
| luudes: | recommend. didnt have one card on order, promptly refunded price and communicated well. packaging best around. slowest of three orders placed at same time. |
| gryphon1x: | I will not shop with Big Fireball again. Slow shipping, cards missing from order, poor customer service, and inventory on website incorrect. |
| spetty: | Happy |
| donovangray: | It took 3 weeks for the cards to arrive, and while the order was perfectly accurate, the customer service is horrible. Emails posted on their "Contact" page are never replyed to and we had to call 3 times to get a tracking number. Prices are alright, though. |
| reckless.paradox: | I paid for 2-3 day shipping and i got the cards 10 days after i placed the order, give 3 days for the credit card to clear and i that is still 2-3 days over what i paid for |
| chrisaddress: | Shipping was very inexpensive but took over two weeks. I'd rather pay a little more on shipping to get my purchase sooner. |
| rsassociates: | Over (2) weeks to deliver. Never responded to emails checking on order status. It was like they didn't care once they got paid |
| dancornelljr: | Long shipping times |
| chickencombo: | Fantastic Seller. Absolutely great. There was a minor problem at first, but seller was quick to correct the problem. This seller does respond, I really don't understand why other people say that these guys don't communicate. Buy from them if you want a good deal! |
| Evster001: | This is the first time I have ordered thru Bigfireball.com. After I had placed my order for cards that where in stock and made payment, not all of the cards where available the next day. They I received an E-mailed with a refund. That I must say I was happy about. They have good customer service. But I would have rather have the cards they announced in stock available. |
| Benw: | This order was supposed to ship on the first, but i only got it today. I sent two E-mails, but they were ignored. |
| chader: | Three of the cards that were supposed to be Near Mint were heavily played. Bad grading. |
| greenwichmeanie: | Content |
| chriswunderlich: | Content |
| bryce.currence: | Happy |
| fireripper04: | ordered priority mail and took 3 weeks to arrive i emailed the website several times and got no response. horrible communication and horrible shipping time |
| jackyl1990: | no communications, it took them too long before they even sent it out. |
| victor.ortiz.delatorre: | Very quickly, and good packed |
| tnuge: | Very late. Cancelled some cards as not in stock but they were still listed on the website. No response - I repeat - NO RESPONSE to repeated emails |
| balesrl: | My order has NOT arrive.I sent a e-mail x2 asking for help with tracking.No reply . |
| cpond: | Happy |
| williamdavidtipton: | Horrible, HORRIBLE service. Took a week just to get a shipping confirmation for this tiny order. My first order seems to have been lost in the twilight zone or something. Will absolutely NEVER purchase from this company again and will warn others from ordering from them as well. |
| acopeland: | Happy |
| eightball1023: | Happy |
| maxime.daigle: | This is the second time that I buy gemstone cavern and I receive gemstone mine in this store. Fisrt time I didn't do any comments since I have such good service the others times. But twice in a row on the same card... |
| jgan85: | Cards were supposed to be NM, so I bought them for collection - they arrive with nicks and whitening all over. Extremely disappointing, especially from a big vendor. I'm going straight to StarCityGames in the future. |
| mailcao88: | This place just stallones!! every other experiences I've had with card shops |
| william_bannes: | zero communication and more of 1 month of delay... |
| Xiaofeng_110: | Content |
| ebs4z7: | They decided to not ship me some of the cards. Fine, but they also did not refund me for the cards they didn't ship or send me a e-mail notifying me of the situation so I could try to get the cards another way. |
| mitch: | Happy |
| kkoie: | Did not ship all the cards that I had initially ordered and paid for. One day after I received my money back, I noticed the same cards they refused to ship, still listed on their website, but at a much higher price than origonally listed. Customer Service could provide no explanation for this. |
| nomad_1_9_7_2: | Everything I ordered was recieved in a relatively timely order but they didn't provide the emails that another service did to inform me that the order was recieved or sent. It just showed up in the mail one day after I wrote an email noteing my concern. The postmark on the package confirms it was shipped prior to my complaint and the packaging was well done. |
| chrono721: | Although I appreciate the cheaper prices and quick refunds, the shipping was really slow and customer service was really bad. I had sent in two e-mails, which they did not respond to. |
| SonicGames: | December 18th order, Delivered Jan 4th. Not postmarked for over 10 days after order. Tape the order to a snail next time. |
| AnimeKingGT12: | The items were received in a timely manner even though the order was placed during a holiday season. I was very pleased with the repacks that I purchased as well. I will definitely do business with this site in the future. |
| subrata_sircar: | Picked it up in the store; one error which they promptly fixed. |
| klflorida: | everything i ordered and speedy shipping! awesome, thanks guys! |
| mike.smith1: | No communication, no goods, waste of time! |
| marcsan1: | Happy |
| philblou2: | Two cards were missing and receipt acknowledged it. Refund was not provided. TWO requests were sent at a month interval. No reply was ever received. |
| jarek89: | Superstars is an excellent place to buy Magic cards, and I shall continue to do business with them. |
| polarbear69247: | Happy |
| Manawerx: | Exactly as advertised. Thank you! |
| simplyweird1: | Happy |
| r.j.de.klein: | no real problems with this order, but i didn't receive an order confirmation(so i didn't know if my order had reached them)and there was no reaction to my questions about this by email, so the service level is not so good with this company |
| e.escudero: | 1 card left (Wrat of God - 8E). I am not used to have this problems. I paid inmediately, without any problem and require the same: good service, fast delivery and no problems. I really regret to be the first time using you and suffer these problems. |
| mikloss97: | Cards were not even close to NM as advertised. |
| groundskeeper78: | Happy |
| conkerofthemonkeys: | They did not have some cards I ordered. I ordered NOV26 and it came DEC7. Some were not in the best shape. |
| gwiorek: | Great vendor now if only the FMC linked shopping cart would email me back my invoices..... |
| fahdoc: | Happy |
| maciek.gierszewski: | Happy |
| chang.ericj: | Cards were described much worse than they really were. Bought a "good" condition card that other sellers may try to pass off as "NM". |
| frylock64: | i did not recieve the 2 loxodan warhammers i ordered. I did not notice until the day after. For i had ordered many cards and had forgoten about them. |
| mpearce83: | Happy |
| swordbladez: | A truly awesome and fast transaction! Will deal again soon! Items arrived very protected and again, quickly! Very Pleased! |
| shatter9911: | Happy |
| p2dragon: | Happy |
| kariel: | Happy |
| funjoat: | I got my purchase just in time for my local City Championships! Fantastic cards, Light speed Shipping, the greatest packaging EVER, & great communication to boot! A++++++++++++++++! :) Will buy again from this vendor soon! Keep it up! |
| obara: | Happy |
| andywang71: | sent e-mail with quesitons, never replied, only sent me e-mail after realizing something is out of stock and refunded me. Wouldn't say I am extremely happy with him. But will try him once more. |
| towel_dude: | Happy |
| crepta: | Happy |
| therealloudamerican: | quick service, got what i ordered |
| coreytran: | The only issue I have is the endless scrolling. There has got to be an easier way to view things. Too many things listed on one page. If that's the case, here's a solution: Try having the Rare, Uncommon, and Common headline to be BOLDED and font size BIGGER just so that the customer can quickly glance at what alphabet and location they are at while speed scrolling. Otherwise the viewer is forced to guess by looking at the scroll bar to the right to make their assumption. There was countless times where I had to scroll back up to carefully look at each first letter. Also, the biggest problem that I see is the centering of text. People(USA) read from left to right. By having it centered, you force ppl to read each first letter alphabetically zig zag which creates irritation to the eye and brain. Each individual card title should be flushed to the left so that the surfer can easily browse. The title can be centered but the individual card title should be all to the left. Just my experience as a graphic/web designer. Thanks! |
| coreyroberson: | BigFireball has really stepped up its service. The last two orders I have placed have arrived within three days of ordering. I will definitely be using them again. |
| iankmulligan: | The company waited 5 days to ship my cards even though I paid for rapid transit. The cards arrived in one piece and as advertised, though. |
| p.filipe: | Happy |
| garret.duff: | Happy |
| lafarga77: | fast, accurate. good seller |
| suneloon: | Happy |
| thiagomunhozlopes: | We have not had any response from my email, I sent to know about my products. |
| erikhegemann: | Happy |
| pandg945: | Happy |
| pazhood: | Happy |
| master_silhouette: | Happy |
| surfstreet: | Content |
| pipacub: | Happy |
| mdposey: | Extremely prompt and completely correct. |
| ak_dust: | Happy |
| derekrisflynn: | Happy |
| ufopoli: | Happy |
| redeyesblackdragon90980: | Content |
| gmolson84: | all cards recieved and in good condition |
| bakaryu: | I placed and order for some cards, costed me $43. A week later I'm told that they don't have the cards I orderd and they only refund me $5.45. So I just spent $38 on nothing. |
| bor64: | I received this package a lot sooner than I had expected it. Also I felt a really good job was done on the packaging. |
| ermabwed: | No problems at all. Best packaging I've received from any major retailer. |
| devolutionary23: | Happy |
| collincascio: | wonderful service and speed... got an extra card (i think) but very good and am very happy with it |
| Derohz: | Happy |
| rottenmonk: | Order was FAST!! I ordered hundreds of small cards, and they got about 3-4 wrong. Not a problem since they are just commons/uncommons, 99.5% accuracy is fine by me. Seriously, these guys are great! Will order from again. |
| dr.hangman: | Happy |
| Windycliffs_2000: | Will buy from again. |
| rduijzer: | All cards were great. Thanks |
| Stanley.Wayne.Lawrence: | Arrived very fast and order was entirely accurate. |
| sgarner3: | In store pick-up, prompt service |
| pythonmonkey1: | Just disappointed it took ten days to get to me when i live IN California... strange |
| emaranville: | Happy |
| speechcrime: | service left a little something lacking; speed and accuacy and packaging were all great. Pricing is just TOO high overall. cards that i can get for $2 or $3 at many other stores are $5 or more through your store. unfortunately, i won't be shopping here anymore until the prices are more competetive. check out www.findmagiccards.com if you don't believe me. best of luck. |
| talon11062: | Happy |
| jprice: | Got everything as listed. Didn't have to wait long, but a littler longer in comparison to other stores I've dealt with. |
| reedchri: | Received cards probably a couple days ago but roommate had key. Excellent packaging Free card case! |
| chris.bonney: | Happy |
| toooon: | - Fast Delivery (From USA to EUROPE) - All cards Mint Condition. - No mistakes in delivery. (No mix-ups in editions) |
| crazy_hansen: | You have a great selection. Though for buying singles you navigation is difficult at best. |
| amy_haffling: | Nice improvement on shipping time- took only 2 or 3 days compared to about a week and a half previously. |
| ogree2000: | I'm irritated that a lot of the "nm/m" cards have clearly been played and have scuff marks/ and are white at the edges, have dirt specks - Not NM. Obviously played without sleeves. I feel kind of ripped off and pretty annoyed. From Big Fireball: Hello. All of our cards are listed as Near Mint. If you ever feel that you received a cards from us that does not live up to this grade, please feel free to mail the cards back to us for a replacement or refund. Thank you for your order, BIG FIREBALL |
| flotnfool: | PACKED VERY WELL HAVE ORDERED AND WILL ORDER FROM AGAIN ARIVED IN 5 DAYS FROM WEST TO EAST |
| cdiddy: | Happy |
| pradz: | Fantastic Service! |
| panglosse: | Good seller. |
| Scalifano: | I was shorted 1 card in my order. I sent an email and the card I was shorted was replaced. |
| eriksauriol: | Happy |
| worldjan: | Content |
| phrank: | thanks again for a smooth sale |
| Pabo_mag: | the site failed to mention english or non english promo and then the warmonger i ordered was suppost to be a promo and i got a foil instead... and the time before this one when i was at the relase tournament for 10th ed the accuracy was bad because they get mixed up with foil and regular. i do however like that you highlight the foil on the recipt or transaction paper. |
| lexlexlex: | Happy |
| ixcloudstryfexi: | A bit slow, but that may have been the Post Office's fault. Also had to give me a refund for two cards that it would have been nice to have (out of stock), but they gave refund pormptly, so no biggie. |
| Nick: | Great Doing business with this company. They never fail to deliver what I want, when I want it. |
| brian: | Store pickup didn't seem well organized. I never got an email saying the order was ready or anything, and in the store they weren't sure either so they had to check online and call people to see if I could take my product. |
| dmunroe1: | Happy |
| mscard164: | Happy |
| Spoonman44: | Happy |
| steve_seizo: | I order in blocks and give the person that ships the fastest the best comments. BigF could improve here. They were the last one to come in the mail. They didn't send all the cards that I ordered, but did refund the difference. Packing was excellent. I will try them again but I can only give a neutral for now. |
| tothx028: | Arrived quickly and accurately. |
| sergiokenzo: | dont buy from www.bigfireball.com, i dont receive my order, they steal me 55.69 USD and the site expired. |
| fallagon: | Perfecto rápido y serido. Tienda totalmente recomendada |
| alexandre.campbell1: | Completely accurate, reasonably fast (took about 2 weeks) but no confirmation email to aknowledge receipt of order or to say they've shipped. Overall good purchase. |
| ciaeric2: | ...good, ill say that much |
| retribution5879: | excellent service - many thanks |
| jnjmadden: | Happy |
| Insane_D: | Happy |
| martin.rn: | Took a while to ship. Communications could be better. some cards were not "near mint" as stated, but whatever. |
| johnnie_jr: | I've had faster shipping, everything else was great. Thanks. |
| ngondzur: | Missing a card but after contacting the company they shipped it right away. |
| twr: | It only took 2 days. Good speed, good price, good packaging, definitely a good purchase. |
| bigrogges: | Ordered on the 28th of June. Postmarked on the 5th of July. Cards did not arrive on time for my tourney. Order was inaccurate. Never received a confirmation email. From Big Fireball: Hello. I apologize for the errors with your order. Please email us if you need help with future orders at sales@bigfireball.com Thanks, BIG FIREBALL |
| ughpuhkupo: | I got my order in about 1 and a half weeks with no mistakes which was alright, but I never got a single email from them. No confirmation that they received my order, that it had been filled or that it had been shipped. Not even to say thanks for buying from us. I guess it's not that big of a deal but with tons of other sites that will actually treat me like a customer I will gladly take my business elsewhere. |
| caroline.roux: | The price was ok, the order was accurate and the cards were correctly packed, but the shipping was slow (1 month), I never received an order confirmation and the store never answered to my inquiry. |
| dix_mccoy: | Happy |
| eljee: | Received all cards in good condition and within reasonable time. Thanks. Recommendable and cheap. |
| X-Kurama: | Accurate on a large order (one card was missing). Cards were as described and arrived quickly. |
| poppanda: | Happy |
| fedaykin77: | I placed my order on the 17th of June and didn't recieve them until the 3rd of July! That's more than 2 weeks! Also they don't respond to e-mail inquiries, i was beginning to think i got shafted like an order i placed with Magic Source Online. But, the order was in the condition it was advertised so i guess that's something. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| Jmac523: | Happy |
| gesso15: | great prices, picked up in-store, so good delivery time, but service in store was not so good, unfriendly atmosphere |
| metal_princess_666: | Amazing! Thanks! |
| ncarver: | The main card I ordered (Foil Call of the Herd) was not shipped. I was refunded, but that was the card I really wanted. They also failed to ship one of the cards, a Foil Tiger Eye Cameo. From Big Fireball: Hello. I am sorry that we were missing the Foil Call of the Herd. We have a 2,000,000 card inventory and we try and keep it accurate to the best of our ability. I believe we have sent you the missing Foil Tiger Eye Cameo. If this has not been resolved, please email us at sales@bigfireball.com or call us at 408-245-7777. Thanks! |
| kentuckygamin: | BigFireball is my only online MTG shopping place. They have proved to be quick, efficient, and great prices. I cant say enough about them. Thank you for an enjoyable purchase. |
| shadowed_grey: | A little slow to get here. |
| matthewf: | The order shipped very quickly and was accurate; the only thing that made me a little leery was the lack of an e-mailed receipt from the vendor. I love the speed of processing, however, as I ordered cards from 4 different vendors on FMC.com on the same day with similar shipping options, and this order got here first. |
| nakad-h: | thank you! |
| sla_france: | Nice selection but almost 1 month behind and they will NOT respond to any email communications inquiring about your order. Thats hardly any way to do business. If you don't have time to answer emails then set an auto-reply to inform your clients that you are a little behind and it may takes a few days before you respond. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| huggybear359: | Thanks for the cards!! |
| Susanoliviam: | This purchase was missing one item and contained an extra of another item... shipping was pretty quick and packaging was nice. |
| dacool561: | These guys rock. One of the best, if not the best store online! |
| orwon: | The cards received were not in the condition I had asked for. Email reply was almost non-existent, and delivery took too long |
| eyejumper: | Excellent service |
| yuichimendez: | A pretty normal, unremarkable purchase. Alot of the time when I order cards, the sellers send me complimentary cards as well, but it doesn't really matter in the long run most of the time. I did find it a little odd that my booster packs were triple packaged, but again, no big deal. |
| jhtarkin: | Happy |
| selentian: | Didn't include the fourth copy of one of the cards. Packaging sleeve for one of the two sets was completely destroyed, but cards were not damaged thankfully. Current list of cards is not accurate as they had "sold out" of two of the cards I had ordered(though they conveniently had more copies of both of them a day later, but were being sold for much more than I had purchased them for...). When I contacted customer service, they said "sorry! sucks to be you!" very politely. |
| gstanfield: | They were very nice and quick in letting me know that some of the cards I ordered were out of stock. Too bad, but I will shop with them again! |
| bayslapsmayne: | Bigfireball has a great library of magic cards. |
| estacado7: | Happy |
| jbg19538: | Happy |
| bjnicholas: | Happy |
| goliath91881: | Happy |
| sthar: | as always great cards, fast shipping thanks |
| Jason.ly: | One of the cards were bent but I'm ok with it. |
| sonofcha: | Happy |
| jlewis: | Happy |
| flatmatt: | Very quick. |
| fabina: | Happy |
| la_chaine: | It tooks 30 days to receive my cards, no ones reply to my e-mail... I am unhappy. |
| DPham182: | I sent multiple emails over and over explaining the situation never received a response. Good prices but terrible service. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| ih8u2o: | Nice service, same day in-store pickup. Asked for my order, got it, paid for it, walked out of the store with my Magic the Gathering cards quite happily. Friendly, fast service. A++ |
| ReprobaAngelus: | Happy |
| yamozuna: | Happy |
| bozjoma: | I have not even received my purchace. The package (2 of 2) was sent with insufficient postage and returned to the sender by USPS. I have received no answer, satisfactory or otherwise, to numerous email queries. I paid, but have yet to receive anything. |
| mnoznik1: | Happy |
| pekirby98: | received credit for part of order, for product not in stock, this is the second time that this as happened with this vendor. |
| | ...i really think you should take a look at the website before it says "proceed" |
| ajax013: | Happy |
| bortega218: | Fast shipping. Cards in great condition. |
| king: | They are very slow to ship. |
| boozerker: | Excellent. Received cards 17 days after the day I mailed payment (money order), which is decent for snail mail. Cards in great shape, included copy of purchase form, accurate too. |
| collin.lourie: | Amazing prices... if you don't mind slow shipping. |
| foxtail1: | The order took 2 weeks. Normally it's a week with most vendors. They didn't give ANY indication of receiving the order or when they were shipping or any update. They didn't have one of the cards I ordered that was on their site. The rest of the cards were not in the condition I ordered them in. This was a very poor purchase. Please... NOTIFY YOUR CUSTOMERS THAT YOU GOT THEIR ORDER AND WHEN YOU SHIP!! WE LAKE THAT SORT OF THING! From Big Fireball: Hello. Thank you for your order. Our email notification has been down recently. We have been trying to get this problem resolved with our hosting company. Sorry for the delay with your order. 95% of our order ship out within 1 business day from when we receive them. Thanks! |
| Dannycheng8: | Happy |
| jeff: | other than not having some stock that the website claimed they had, this order was extremely speedy and accurate. |
| jdberg: | Actually a previous purchase. Didn't receive the package for a full month. Sent 3 unanswered emails. Finally got the package and there were several cards missing. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| walrustx: | Happy |
| chadwboyer: | Unhappy From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| priscille.jeames: | Very nice shipping !! but I didn't received any email to confirm my order... it doesn't matter anyway 'cause I 've got my cards ;-) !!! Thanks overall !! |
| oldskoolbayarea: | Happy |
| theRedOreades: | Returning customer; no issues with either time, and likely to shop here again. |
| kanga.jew: | I got the cards I ordered at a good price packaged well and undamaged. |
| Canadianclown6: | I payed the extra money for priority shipping and it took over a week. I was also missing one card that I purchased I am very disatisfied with the site and how they handeld my order. I also sent 2 e-mails directly to the sales office to complain but i never got a response From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| KermitShopsEbay: | 1st order: fast and inaccurate though good packaging. Refunded partial for missing cards. Contacted seller and got only 1 reply saying the missing cards are being shipped out. A week later, still nothing. Called them 3 times @(408)245-7777 and talked to 3 different people. Partial refund again but still missing part of refund/cards. 2nd package: Good packaging, 2 week delivery, inaccurate. Gave me an extra card. Send a message and phone call but no one responds. I am keeping this for all the hassles. Just Content. |
| deaditex: | Shipping took much longer than expected based on website info. Some cards were missing from my order. Also, I got no response to inquiries via email. From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| BSA86631: | Happy |
| tbfinkle: | Never received order, didn't respond to repeated emails until filing a claim with paypal. Finally got a response saying they would resend it, never did and still wont respond to emails. DON'T ORDER FROM THEM! They are slow, inaccurate, and not helpful at all!! |
| lemag66: | Happy |
| taylor.haley: | sales@bigfireball never responded to any of my e-mail requests, several cards were missing from the order and it took two weeks to get to me. |
| Somchay.Ca: | I guess 3rd time is not the charm. I don't know who pulled my cards this time but almost half of my cards were not in NM condition I won't even say excellent condition. Hell one of them seem like it been stepped on and dragged around. Some of them have food stain or god know what on it. Will anyway this will be my last order from Big Fireball. I'll have to reorder the mess up cards from another vendor. Keep the change not even worth my time to send the cards back for a refund. From Big Fireball: Hello. We are always buying collections. When we do there is a mixture of conditions of cards. We try our best to weed out any cards that are less than Near Mint (7/10), but sometimes a few cards slip through. If you ever have a problem with the condition of a card in your order, we can send you a replacement or issue you a refund. I hope you are willing to give us another chance. Thanks! |
| johny864: | Happy |
| Akiva.vornov: | Um, hello? ANY customer service? From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| abound: | Happy |
| bryanjhsieh: | i have ordered from this site before and had a pleasant experience...i think. this time around i pre ordered some future sight cards so a delay was understandable but good lord i didn't think it would take this long. when the order finally arrived it was missing cards. that is the worse of the worse because sometimes when you make an order, the missing cards might be the main reason you had made the order. they sent me a letter in the order stating the missing cards and the refund...when i went through the order though, there were more missing cards. so i had to go through the hassle of contacting them and explaining the problem, the person took my complaint down and said he had to infrom someone else, which i would have to wait to hear back from the next day. the next day came and i got no response so i once again had to go through the hassle of contacting them. sure...the guy said he would send me the missing cards but when i was explaining how unhappy i was about the order, he just said, "i'm sorry..we had alot of orders to fill." that is not the point...the point is that i am unhappy and feel i should be compensated a little...plus, i don't see why you wouldn't be able to complete my order with the missing planar chaos and timeshifted cards since you had close to a month due to the pre order of future sight (okay...it wasn't a month...but it was 3 weeks.) oh...did i mention that i live in california which is where bigfireball is located. buyers beware...there are alot of other sights to choose from From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| NightNinjaRaG: | Happy |
| dwbode: | I made previous purchaces from Big Fireball and have been pleased with their service. |
| Evn.Tomeny: | I never got my purchase, and never received word from Bigfireball. I filed a PayPal dispute. DO NOT BUY FROM BIGFIREBALL! From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| maheman: | Happy |
| bean_1039: | Happy |
| madness20: | Happy |
| ginhao: | Good and fast usually |
| brianberlinski: | Great transaction, many thanks for shipping within 10 days, great packaging, excellent quality of items. |
| paolo: | I say neutral because I asked via email the status of the order but never got an answer |
| ensaignguyver: | Came in less than a week. Perfect condition. No problems whatsoever. |
| trynottoforgetthis: | Very pleased. Will order again soon. |
| awhite_5: | Cards were sent extremely fast. I don't know if I've ever received cards as fast from a vendor before. They got everything right. Thanks!! |
| threeinfouryears: | Happy |
| drax.xaver: | All items received as described. Great prices, too. Thanks! |
| nperry001: | Happy |
| teykee3: | so slow delivery speed considering where i am located to where they are From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| charles.wickenheiser: | Always fast shipping, always great card condition, always accurate! Great vendor!!! |
| andras_szabo: | Happy |
| brianpatrick1985: | BigFireball did not correspond with me on the status of my order at all, even after multiple emails to their sales department. I found this very frustrating compared to my usual vendor. The cards took slightly longer to arrive than with my usual site, and two of the cards I bought that were reported to be in "Good" condition were actually in "Fair" condition. Otherwise, I'm happy that I got the cards I wanted at a very good price. |
| kenneth_abilay: | Happy |
| mikemacdonald: | Unhappy From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| dantezeull: | fast and great prices. I'll be back whenever I need cards. Excellent stuff |
| gokuiv: | Happy |
| vhudson: | Vendor continues to develop a means to ship accurate orders. Incidence of foreign cards is higher than advertised in repacks. Communication good however with delayed response. Packs items well for shipping. |
| deviantity: | great cards |
| ERICFZIMMERMAN: | Happy |
| ksilver41: | Happy |
| starwar688: | The order came in very quickly. The only thing I wish was that my e-mail was replied to. This may not be possible due to a flooded inbox. Overall excellent |
| asbhusevaag: | Content - but only barely. These people are not well organized. However, the cards are cheap, so you might want to risk some hazzle. |
| should16: | Extremely pleased with service. Would use again without hesitation. |
| tivadar27: | One of the cards that was supposed to be in mint condition had been scratched, as if a coin or key had been run over it. The cards were not shipped with a hard plastic cover to prevent bending. |
| tobo_1905: | Happy |
| derekaiton: | Great service and speed, thanks. |
| pdndpm1: | Quality merchant, fast shipping! |
| mikejr12487: | This is the fastest by far that i have had i have shopped online for quit sometime i am very pleased |
| wbrandt: | Beautiful condition, packaged extremely well, lightning fast, excellent customer service. |
| Greg01Shop: | It would be nice to 1) receive a confirmation e-mail when the order ships 2) have a link to review the order details after the order has been placed. |
| rcpowell0219: | All cards came in great time. All cards were in good condition. Couldn't be happier. Will gladly use Fireball again in the very near future. |
| wansoul: | I made two orders over the last week, each over $25 and applicable for a free booster each but only recieved one. From Big Fireball: Hello. The free booster pack offer is available one per customer the first time you sign up for our newsletter. Thanks, BIGFIREBALL |
| techguru4u: | Took week to receive the order but it was packaged VERY well. Prices were good! |
| Chris.Topping: | Very fast international shipper |
| lagergreen: | fast overseas shipping |
| acpn22: | Happy |
| Evilranko: | Thanx~ |
| gurjo2001: | very nice all around experience |
| sambasili: | Thanxxxxxx! Fast shipp. Mint cards. |
| atuk: | Cards were perfect and delivered right away. Will definitely buy from this seller again |
| bryant_pham: | I order about 76 cards, and yet they only sent me 73 cards. On the order reciept, they circled two cards that they didn't send, and one other card they just didnt send or circle at all. I had paid for all the cards, and i believe that i deserve them all. Big Fireball is terrible, they don't send you all the cards, they don't give you back your money, and they don't return your emails when you email them. This purchase was not worth it, i should've bought it somewhere else. |
| primenova_ebay: | Happy |
| bb7g: | Happy |
| ogrebasher_hasslestomp: | great accuracy. everything was there and ready. and they go out of thier way to make sure everything you need has been taken care of. |
| grammatico.giuseppe: | i was really upset about postal service (1 month and half to have my card (i live in italy)) and i'd have appreciated more support by vendor given that cards were in cupertino for more than a month (and i don't know why). |
| m104422: | Happy |
| Urza37158092: | Happy |
| cultureshockinhb: | WOW. Big Fireball actually sent me my cards within 5 days! Hell has frozen over!!! |
| macloutie: | No problem to received my order. TY! (French) Bon service et bonne livraison. Un peut lent pour le Quebec (10jours). Merci! |
| c.fabrega: | Happy |
| hamel_003: | They do a mistake in every order. I never received everything I ordered the first time. I have to contact them and they send the stuff missing afterward. From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| admarkle75: | Happy |
| soritorjinzoking: | I've ordered from bigfireball many times and they're always great! |
| boccardo777: | This is an excellent Magic Card Vendor with competitive pricing. I would definitly order from here again. |
| robeee: | Happy |
| touchdown_63060: | I am not happy with the time it took for my order to get to me. |
| gbradley: | Part of the order was missing. It was a cheap uncommon, but no response to several emails sent trying to resolve this. The order did arrive quickly and the packaging was excellent, but the customer service is not good. Probably will not order from them again. |
| ausmark44: | The service was OK |
| nathalie_l29: | Happy |
| wbjohnst: | Ordered cards Mar 04. Shipped Mar 08. Arrived in Canada Mar 16. Well packaged in two bubble wrap envelopes. Received all cards in advertised condition. Thanks. |
| rebelmkiv: | Content |
| nitzelnator: | Happy |
| xiaofeng_110: | Had difficulty getting ahold of the sales/CS dept, they did respond to my second email though. Order arrived quickly (over 100 cards in 4 days) but several rares were missing and some other rares that I did not order were in their place. Nice effort, but I would have preferred a refund. Other missing cards were refunded. I would recommend CCGbot instead. |
| animefiend7: | pretty accurate, but one card was supposed to be NM and it had a large bent down the middle....otherwise, dead on accuracy |
| tomoomi03: | Happy |
| sodomp58: | Happy |
| j.connelly67: | with this order 5/36 cards ordered shoudn't have been classed as near mint.i ordered mostly older cards but it was the two cards i ordered from the tempest set that were most spanked |
| wilkerson.ben: | blah! |
| ender.w: | Happy |
| Laughoutloud5: | I got one less of a card than what I ordered and one more of a card than I ordered. I will be sending an e-mail to this effect. From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| blrox: | I receive my cards in mint condition, but the booster packs are damaged. |
| daniel: | Happy |
| nick.vaneyck: | Happy |
| qri-7jfi: | Happy |
| dilbert719: | I'm not entirely sure about the delivery speed; the package arrived at the billing address, rather than what (I believe) I listed as the shipping address. Fortunately, it was forwarded for me. |
| gpinot: | doble pack is ok tks |
| john: | Cards are well packed and in superb condition. Two criticisms however: 1. They do not reply to the email address advertised on the site and the only way I got feedback was by finding their eBay store and sending a communication through there. 2. No confirmation on what was ordered or when it was shipped. A bit scary as a first time customer. All in all happy and will buy from them again and again and again. |
| jkmaster69: | Quick response and good shipping. |
| akudekoroshiya: | Awesome. |
| aureliocrespo: | NO ANSWER THE EMAILS, NO REFUND THE MONEY, NO SEND THE CARDS. THE WORST STORE THAT I NEVER SEE HERE. AVOID STORE. |
| dadaeboy: | Good service |
| eaglestrack_02: | speedy delivery, cards in shape they were advertised as |
| trypticon: | Received cards fast. Highly recommended. |
| eric19sac: | Happy |
| joat606: | Happy |
| EbonsCollectable: | Quick shipping, items as described. Thank you!! |
| donnatori: | it waz the best buy ive ever made on line yes they wor a bit late just like 2 or 3 days tho and becuz they wor late they upgraded me to mint cards rath then good they are a very good vender and im deffinetly buying from them again |
| t0vmtg: | Why did it take 1 week for you to ship the item? Why didn't you reply to my email enquiry? |
| queelocke8: | This is my first order at Big Fireball. I sent multiple emails to get a tracking number or anything to know that my shipment had been sent and traveling by usps or ups. I didn't get any response. I also got some of the "Power 9" grab bag enough to get a free bag, but I didn't get any thing free. |
| tony.gonzalez1: | I buy regularly at BIG FIREBALL and I am always satisfied. |
| jfdufort: | wow..That was fast |
| juansamuel: | Order arrived promptly and packaged nicely. All cards were delivered in the condition expected. Excellent transaction. Will definitely do business with again. |
| kdawg41384: | Cards arrived within a few days, all of them were there, couldn't ask for more. Great job big fireball. |
| paul.elliot: | Happy |
| Chester_da_dog: | I hoope that Bigfireball responds to this. I order cards four days before a tournament and paid for two day shipping. i still have not recieved my cards and it has been 9 days! i missed a tournament and could not particapate in a large scale tournament. I now must wait another two months before this tournament comes around again. it was a MSS tournament. I now have one chance and i spent extra money for this shipping. i would like a refund for my 2 day USPS air shipping. $15. I only ordered 19 cards!!! |
| hallen: | Happy |
| ramk: | It took over 30 days and opening a paypal claim before I got any response from Big Fireball. Even then, the response was meaningless. ("We'll contact you in 24 hours" followed with no more contact) I finally received my cards after 40 days. I needed the cards within 3 weeks or so of purchasing them, so I had to buy a bunch from more reliable vendors in the meantime. |
| red_ack: | It was good overall except I paid for a foil card and got a normal one instead, |
| renagade1: | Overall, A good site to buy from |
| naine: | Content |
| tyranicalturtle: | The purchase took 4 weeks to arrive and the stated conditions of cards was not totally accurate |
| el_louden: | Happy |
| jesseslover: | I ordered two of their "Power 9 Grab Bags" . I hoped for some P9 cards, but no luck this time. But I did get what was advertised, four random rares. Very happy. Now off to order some more. |
| sanidad: | I've had better experiences with this vendor in the past. I was disappointed that their website showed they had cards which didn't exist. The communication of the unavailable cards was slow. The delivery was also slow. I ordered the missing cards from another vendor and received them before this (the original order) was received. On a positive note, the cards they did send me were packaged well and were in the described condition. From Big Fireball: We appreciate your order and your continued business. We have had some problems with our inventory accuracy, and are in the process of resolving them. You can expect great improvements in our inventory accuracy and shipping time from BIGFIREBALL for your future orders! |
| dgstranz: | Happy |
| urza_90: | Very pleased with service. I definitely continue to purchase from Big Fireball. Thank you for your services. |
| maryjayne2769: | Super fast shipping! Quick response to addressing problems! Easy of use for ordering! I am now a frequent customer, and I would recommend this website to others! |
| edgarallanpoefolks: | Big Fireball is the most professional and superior source for Magic Cards on the web. |
| mrjhb5: | Very slow shipping. My last two orders included inaccurate cards. Although BFB has been willing to correct the problem, they are very slow at doing so -- response to my concern took a week and the correct card didn't arrive until another week after that. (USPS is not that slow.) |
| jburdett: | very good seller, no mistakes and great turnaround |
| nmuller1: | they rocked got it correct but slightly slow if i needed them for a tournament i would have been screwed took 5-6 days |
| steve: | Extremely slow shipping. No confirmation the cards were sent out was sent so I was left wondering. I sent an inquiry to their customer service email about it and recieved no reply. They did eventually arrive as ordered though. |
| Highland_Carl: | 3 days late but 2 extra duel lands cant complain |
| theonyxphoenix: | 1 card was missing, but it was only 0.09. I was just worried b/c I hadn't heard, nor gotten any confirmation from, big fireball that my order was even received even though I paid via paypal. |
| mathemc2: | Shipping is slow but the price and accuracy of the purchase was great. |
| konradtown: | your web ordering is bad and was not deliveredin a timely manner |
| dhedin: | I never received a confirmation from Bigfireball that my order was even placed. Several cards were wrong in my order and one was refunded because their website did not match their inventory. The day I received my package, I also received one from another card vendor who i had placed an order with a full week later. They had the same shipping, but one was 7 days slower. I sent two e-mails to Bigfireball also (one after a week of nothing, one after four days of no reply) and haven't heard from them. Bigfireball has a good selection and good prices but are frustrating to work with. You can find a lot of good cards and not pay that much but it will be slow and frustrating. Order well in advance. |
| mullinsfakes: | Happy |
| lone_gothic: | Purchase was great and easy, and the cards are in great condition. Very happy player. |
| charlottebb0803: | Very positive and happy in this transaction, Thank you. The card quality is near mint and very good! It is good if the firm let me know when they had finished packaging and sending to the shipping. |
| sugnspice: | Took forever to get my cards. They replied to my communication 1 out of 4 times I tried contacting Them. Was a mess for the last ten days |
| buchnejf: | However, I wish an expected arrival date was given. I have ordered from this site twice and never recieved a expected date of arrival, and will not order from them again for this reason. Otherwise great! |
| the_mitthrawnuruodo: | Happy |
| pstation69: | Happy |
| ABBAJen: | Thank you! Fast shipping, good prices, site had easy navigation, I really liked the pop-up shopping cart. Thanks!! |
| mhedden: | Content |
| icookie: | i order a thelonite hermit and payed 4.20 for it but recieved a thelon of havenwood instead which i didnt order . |
| sylvain.gagne: | Very bad transaction: ordered Oct 27th, arrived Dec 14th after I had to open a dispute with Paypal, I cannot validate accuracy (no slip, no list) and they only answered e-mails from Paypal. |
| gamer120: | Happy |
| bgreen6270: | What more can I say, I'm a repeat customer. |
| rsolari: | Happy |
| dave_1090: | Unhappy |
| d_murillo33: | very good thank you bigfireball!!!! |
| miracpek: | It took a week to process the order. But after that everything was ok. The only problem was a missing card. Anyway, it was ok overall |
| d_eger: | I was overall happy with this purchase it took 5 business days from when I placed my order to when it arrived. The package went cross country at x-mas time so I was kinda impressed I also didn't pay for any special shipping. I was a little nervous because I did not recieve any information about my order from the seller (shipping date, tracking number, Invoice) until it arrived. I sent an e-mail but there was no reply. The cards arrived a day or 2 later. I play all my cards and so condition is not as much a factor as it is for some but for the most part I would say they were close to near mint if not better.. Maybe excellent or better.. I normall love the option to buy played cards so... The prices were great and they had all the cards I was looking for.. I would make an order from them again but I really wish they would communicate more with the purchaser.. I would recomend them. |
| wildcard_123: | Seemed to take too long to arrive, but that could just be me. Otherwise a great business and a smooth transaction. |
| dvukasovic: | Shipped quickly and accurately |
| corey512: | Had a problem with my CC, but they quickly contacted me and I was able to enter new CC info. |
| dralordgon: | Very fast processing and delivery. Will do business with again. |
| tnewkirk77: | Happy |
| jimisantini: | Happy |
| treeclimber04: | Didn't refund money right away, or gave a reason for not filling out the complete order. No benefit due to lack of stock. |
| friarbacon: | Content |
| Mullitard123: | Content |
| Havoqx_Ebay: | Thank you for the great shipping! |
| lenschmidt: | Good price, pretty quick delivery. Thanks. |
| dogmeat033: | I never received my items. I sent numerous emails to Bigfireball.com to try and find out what the delay was and was never able to get a response from them. I had to open a dispute with Paypal and then upgrade it to a claim to even get this vendor to send me a tracking number so that I could find out what happened. The merchandise I ordered was delivered back to the vendor over a week ago today and still I have not received any correspondence to try and resolve my purchase. I can say with 100% certainty that I will never purchase from this vendor again and will do my best to inform everyone I know that this vendor is undependable as far as I am concerned. |
| assassinklaus: | Happy |
| sjanzen: | 2 of the cards were German. I did not want german cards. Otherwise very satisfied. |
| jksndc: | Happy |
| tinnirello: | Unhappy |
| aminge37: | Happy |
| darrellapp: | Happy |
| Kuroi_Mog: | Happy |
| victorsebastian_2004: | Fast, Good Prices |
| edwin.j.tracy: | My order was for $126, and $99 of that was 4 cards that were left out of the order. I emailed the store, got no response, and started searching the net for a phone number. Finally found one on his ebay account, called, and got him to send the 4 expensive cards later. It's hard to call that a good user experience. Shipping was fast and packaging was good though. |
| huggybear2346: | Real happy with my order.. Thanks |
| jthac2005: | Received no merchandise from this seller. Tried twice to contact this seller. Both times I was ignored and/or put off with generic response emails. Unable to find a phone number for this seller, or any other means of communication. Opened a PayPal dispute based on merchandise not received from this seller, after allowing an entire week for delivery. (Note that other merchandise I have ordered from this same area of the country, through sellers public and private, has required no more than 4-6 days for delivery.) All in all, advise against dealings with this seller. |
| b.hall: | Happy |
| chase4kh2710: | Cards delivered fast, in condition stated... would do business again |
| vxrswrsmsz003v: | I'm rather happy of the speed at which I had recieved my cards. |
| bsrjperkins2: | cards arrived packaged well, good condition, service was horrible. no return e-mails, no return phone calls. when i was able to contact a person by phone, i was assured things would be sent immediately. they weren't. original order placed 10-18, delivery 11-16. partly my fault for not sending order list with money order. but surely someone could have matched up the order and money order before i called 10 days later. i will definitely NOT order from this site again. |
| stan1: | The purchase was exactly as ordered in pretty good time. Just wish they would answer an Email about the order as I sent 2 that were not answered at all. |
| vince.kieff: | 11/2006 I purchased cards, but was shipped forgeries |
| jellis: | Three items were missing from the order. I counted and reviewed the order carefuly because I had heard that others who ordered from here have also had items missing. I emailed the sales department and hopefully they will send me the missing items at a later date. |
| jeromedumoulin: | Happy |
| flashrift: | The initial order was partially wrong, but the mistake was corrected quickly. Thanks for your help! I'll be buying from you again! |
| ajlox: | One of the cards I received, an 8th edition Wrath of God, was not in NM/M condition. Other than that, everything received was NM/M and accurate. Five days from being shipped to being received. |
| nslemm: | Satisfied. Not blown away. |
| Reedemer777: | The best packaging service I have ever recieved. Well done!!!!! |
| godilovechicken: | Got crap in the "power nine" repacks, but they sure arrived quickly. |
| bzo-5i23: | Happy |
| francois_pelletier_: | Fast shipping, good communication. Happy! |
| pikwik: | Happy |
| mourgul: | Happy |
| zweet_77: | I payed for overnight and have heard nothing days now. |
| kal1d0r: | Happy |
| lacrosse825: | Took over two weeks to recieve my package with Priority mail, emails not returned |
| bill_mattox: | Ordered Friday, got the cards Tuesday - not bad at all. Great packaging, great condition, no complaints at all. |
| jlheiden1: | got cards extremely fast and in stated condition. |
| epglxspooky: | That was quick. |
| bsconce1984: | Overall this purchase was fine. I'm a little frustrated that I didn't receive all the cards that were ordered. I'm still working to get my money returned. |
| iwasdead: | Happy |
| flip6608: | The speed in which i received shipment was truly amazing! |
| samuraisshadow: | Happy |
| albako: | Happy |
| rwschiller: | All cards arrived quickly, packaged safely. Buy with confidence. |
| wrestle_head: | Happy |
| jandor13: | The best prices, fast service, very slow shipping, no response to e-mails. |
| mikenval03: | I still have not received my package. I placed my order on Oct. 7th. I was e-mailed by the shipping manager that there was an error in the shipping amount. I have e-mailed him back, twice, and still have not gotten any responce. I won't do business with this company again! |
| berk__69: | Aside from one missing card out of 45 ordered, this purchase was well worth it. Customer service was quick to respond and deal with the missing card. |
| teddygundam: | I love this site because its so cheap. |
| mogajoat606: | Great items,will do buisness with again in the future! |
| thejjaro: | Took about a month; they didnt reply for about 3 weeks. I gave up and reordered the cards, got them from another service before they even replied to my many emails. |
| mwcrenshaw59: | Secure packaging and accurate order. It took a week, but I ordered on a Saturday, so it's understandable that it wouldn't go out till Monday or later. Very happy. |
| alvin_k_leung: | Happy |
| carlosf4: | Happy |
| cmdeane: | this seller did not reply to emails until about 10 days later when it was already in my mailbox. very slow shipping and packaging. item was packaged satifactorily, order was accurate. just sucks to have no communication and then to wait 10 days without hearing. drives a person mad. lol |
| brokntrigun: | I liked it better when you guys e-mailed the list of cards that i ordered before i recieved them, just so i could check with my original order. I often forget what i order, so it was nice to be able to check what it was that i ordered. Also, the packages come with tracking #'s why can't those be e-mailed too. |
| Shooter_vcsu: | Happy |
| Gryphon609: | Great cards at great prices. |
| penguinsgomoo: | Everything is fine, it just took a while fore the order to be processed and shipped |
| ragantk: | some of the cards had more dings and white spots on the cards edges than normal and the over all quality was just ok not outstanding as what I usually expect from you. |
| saikidesign: | Bought cards and didn't get my full order. Email communication has been non-exsistent. Bad seller, do not reccommend! |
| hewealm7: | Very fast delivery. Item exactly as described. I would purchase from this vendor again. |
| christian.clemmensen: | BigFireball is, in my experience and opinion, *the* very best. Nothing else to say. |
| shivandragon: | Awsome site with fast postage, it took 5 days to get to New Zealand. Accurate lot with all cards included, will shop again |
| romuald_c35: | Serious seller. I recommend this e-shop |
| rehfield7: | The cards were shipped promptly and very well packaged. However, in my payment i had asked to be notified of my items being shipped and received no kind of contact after paying. Regardless of asking, i think your customers would really appreciate an email letting them know their items have gone out on a specific day. I know I would. Thank you |
| elmonodiablo: | Shipping is good, but processing could be quicker. |
| madsnr: | Happy |
| dagagich: | Shipping was excellent, very fast, even for priority mail. Also, I ordered over 100 magic: the gathering cards and not one was missing, very accurate and care in my order. Will buy from again! |
| sirlsj: | Happy |
| levethix: | Cards were exactly as they said they would be: near ment. i got the cards exactly two weeks after ordering, but for the price, you can't argue with that. Packaging was excelent: cards were inside a plastic...thing. the plastic thing inside a yellow packaging foldy thing with bubble wrap on the inside, and that was inside another, larger, yellow folder thing w/ the plastic wrap. i bet you all love my technical terms for everything :D overall, i give big fireball an 8/10. excelent prices & nice conditions in exchange for waiting maybe an extra week for orders, i say its worth it. |
| ray_t_03: | Fast shipping, cards in condition stated on site. |
| gregorvalmehan: | Happy |
| poundpuppy30: | Great cards |
| Andy.cobb: | Minor mistakes in the delivery were fixed very quickly and politely. The error was understandable given the speed in which my order arrived. Would shop from again. |
| felispuma: | Very fast, very well packed |
| sloopcards: | Happy |
| beastiac: | Cards got here very fast, which was extremely nice. They had every single card I needed, I would and will buy from them again. |
| bluefalcon1984: | great, no problems |
| charlesoii: | Very will use again and have already. I would be nie to know some daily specials maybe? |
| tonyadpx: | Though it took three weeks and I was unsure of the shipping options, I'm content with my purchase and would like to try shopping again with BIGFIREBALL.com. |
| akenatton: | Spain. Fast shipping and good package. If you are going to buy from Europe, Bigfireball is your shop. |
| notaro: | These guys are great. Wish shipping speed was a little faster, but not terrible from shipping to SC from CA. |
| misterco_: | I received everything that I ordered in a fairly timely manner. No complaints. |
| Blackbirdpond: | Happy |
| smcjb: | Happy |
| superswimp: | Happy |
| maleranma: | Happy |
| jmeans17: | Product received was accurate, but very slow in travel. Communication with the vendor was less than adequate. Multiple emails went unresponded to. |
| shark68: | Its a great site to buy goods. |
| codycha: | Happy |
| spd: | Happy |
| departmentofgreg: | Happy |
| modest_mouse_4: | It took 3 weeks for this to arrive, and when it did it was overwrapped, which caused me a $7 customs fee. I assure you, i will be making all of my future purchases from abugames.com |
| rjlachance: | Happy |
| ljuan99: | Excellent cards and good prices. Cards arrived very fast. But no answer from the 3 different emails. |
| homarid9: | its 6 months since i ordered a payed for this. still nothing has arrived. i have written you three times, orders@bigfireball.com and bigfireball01@yahoo.com seems to be out of order. i got no response from you. is that what you call service to customers? my orders, which i am missing, are more than 400 bugs worth:( |
| ADS_IoN: | I have been neglected of my order for some reason. I ordered something that was supposed to be held and sent with my next order. I have yet to recieve it. I am quite disappointed not only for the fact that I have not recieved it but because all my e-mails have gone unanswered. Except one which was answered with false information. |
| srabong: | Happy |
| jack.wingard: | Happy |
| Kryptonian916: | Happy |
| adamn9: | Happy |
| Allen_paige: | Content |
| sheapb: | Happy |
| green13net: | Got cards fast, but was missing 4 cards from order. Emailed the company yesterday, So will see what happens. Other than that, Satisfied. |
| user1234: | Happy |
| AlienFP3: | Happy |
| menelaguars: | Happy |
| Division6: | Happy |
| rok.jamnik: | Happy |
| estacado7: | Happy |
| comfort.eagler: | Happy |
| scartoris: | Not quite as fast shipping out cards as some other sites, but pretty good overall. |
| sunscrawl: | Happy |
| p.joudov: | It took 7 days from order-placement to shipping. Customer service also was a bit slow, but managed to answered my questions in the end. Price, quality and packaging is excellent. |
| the_ogre74210: | Happy |
| mvflyhalf: | slight order mistake but quickly solved the problem. |
| midnight6913: | Happy |
| distractedblonde: | Took a lot longer to receive than it should have |
| kramers_the_man: | Happy |
| kasegel: | This order took one month from order date to receive date. The e-mail addresses given by the company are inaccurate and the two e-mail addresses given on the site are not checked or e-mails are not replied to. I had to use an address search to find a number for the company and it still took 2 weeks from call to receiving of the order. |
| zootooyou2: | Happy |
| seungjoo.jeong: | Happy |
| mick6425_98: | Happy |
| turloghdubh: | Happy |
| Paul.D.Schmidt: | Awesome service |
| razor7086: | a couple cards were messed up and it was much slower shipping than last time but im still happy and will continue to deal exclusively with big fireball in the future |
| cgumbert: | Initially I was worried having purchased the item on 7/3, and after not recieving it by 7/13 with no contact from vendor via email I thought I had been scammed. But the item did in fact show up, packaged nicely exactly as shown on website. It was a great price and now knowing vendor is reliable I will more than likely do business with again in the future. |
| satanicdebris: | Took bigfireball.com 2 weeks to deliver single cards!!! Didn't mail out my cards until I emailed them requesting a refund!!! If you want quality service, order from ccgbot.com; I just ordered and received my cards in 3 days!!! |
| cherylannwest: | Content |
| carsontl: | Takes forever, but you always get what you ordered |
| nathan.soule: | Big Fireball is a touch slower than other places, but their prices are DRASTICLY lower than other places. If you need cards for an upcoming FNM, but if you can miss one week order here, you'll save a lot. |
| locus117: | Content |
| dukenuke0: | awesome as always!!! |
| amt160: | Thanks for the quick turnaround (just over 1 week). Comming from the west coast that is good. Keep up the good work. |
| the.sorrow: | The cards were received in great condition. Out of a couple of other sites that I have checked, this place had the best prices. It's a pity customs has to get in the way with their taxes... |
| gmaxson: | Fact or Fiction was advertised as Mint But the card the was delivered had been played often and showed alot of wear. The Fact or Fiction received was not even Near Mint. One of the Pyre Zombies was very worn as well. Unsatisfied and will not do business with again. |
| shawnl216: | i got the cards i wanted and happy with there condition only thing i didn't like was the time delay i felt it took to long to get them. |
| gonjrr: | bad communication without reply of my three emails |
| orobalin: | IT HAVE BEEN MORE THAN 10 DAYS AND I STILL HAVENT GOT MY PACKAGE, THIS IS A TERRIBLE SERVICE, AND THEY HAVENT REFUND MY MONEY YET |
| squee16: | This was my first time purchasing from Big Fireball. Before I made a purchase I sent an email asking about the cards they rate Near Mint (NM). I wanted to know if they sell "Pack Fresh" cards or are they used cards that they rate as NM. They told me that the new or current cards are "Pack Fresh" and the older cards are bought from players. So I put an order in for 22 cards which totaled under $40.00 (all new/current cards, like Promise of Bunrei, Hunted Horror, Jugan the Rising Star, and others) Now I sent them a note with my order stating that I did not want any cards that were used with hairline scratches and dings...etc. I want "Pack Fresh cards" When my order arrived I found cards that had trade wear or binder wear (cards that are handled through trading, maybe some play in sleeves and binder wear from taking in and out of binders). About half or the cards had some visible wear, such as lose of shine, hair line scratches and surface wear. I have been collecting cards since 1993 and I have high standards when buying singles that I even plan on playing with. I did not get what I thought I would get,"Pack Fresh Near Mint Cards" instead I got cards that were bought from other players that had minor flaws that are rated NM from this company. The shipping price and service was very good and the cards was well protected. Their email service is very poor, they take very very long to get back to you and I never got an email stating that my order was sent until I ask for one. Overall I would say this company is good for the player that does not care too much if the cards have been used or purchased from other players, then passed on to you. The prices they offer are very good, compaired to other sites. Just keep in mind, you get what you pay for. Lower priced cards don't get you "Pack Fresh" cards. Would I ever order from them again? Most likely not, but if I needed a few cards and did not care about the NM condition or them and this site had the cards and no other site did, then yes I would place the order, just because I needed them...but I would never order a playset of higher valued cards such as four "Pithing Needles". I don't want someones elses traded cards, just to save money. |
| rebirth191987: | Happy |
| danielpenwarden: | Good service, will order from again. |
| ereichster: | A little on the slow side in my opinion in terms of giving it to the post office, but otherwise no complaints, and prices are the best *usually* when searching through a bunch of sellers. |
| Leasure001: | There was a slight miscalculation somewhere but it was an easy fix and was taken care of quickly. |
| jal: | They missed a foil order, sending a non-foil instead. Response to my e-mail was a bit on the slow side. Otherwise, the mistake was corrected. |
| froboy138: | Only thing i may want to suggest is if you could ship in hard plastic containers when shipping a few at a time |
| spiderjon: | Very good selection. I'm very happy with my purchase. |
| redear: | Took 10 days to ship, not bad for a large order. :) Cards were double bubble wrap packaged. Seller is professional, took care of my order, and has good prices. Included shipping invoice which is nice to know what they sending and from whom. I will buy from them again, very good. A+ |
| stilledsilence11: | These guys have a great selection and the prices are definitely reasonable. Fast shipping and good packing cards got to me in great shape! I will be buying from this vendor in the future |
| hark80: | Considering that this is supposedly a business that makes money by shipping magic singles through the mail, you would imagine that they would know that things sent via USPS in envelopes get bent. I have ordered from quite a few other online vendors and they have always placed the cards in hard plastic protectors or sandwiched them between suitably stiff materials. My five rares from Big Fireball arrived severely bent in a "U" shape. Fortunately for the seller, the cards were not creased or I would be out for revenge. But needless to say I will never order again from a company that has such little regard for the condition of the product they sell. |
| hsgrad_1999: | Happy |
| hiflyin_00: | I have purchased from Big Fireball before and i am really happy with their service. |
| SR05S: | Happy |
| maneri: | Happy |
| darkhorrus: | Well, i don't know where to start; al in all the order was amazing. Although it took 2 weeks(not thier fault- i had to send a check) my purchase arrived double wraped(one inside the other w/a hardsleeve inside a larger sleeve with the cards inside the second) in 'jiffylite', a padded envelope. What was also amazing was not only were the cards in the condition specified but they were a great deal too. Overall this vendor is a great place to buy cards from despite the 2.49 in shipping which is well compensated by the packaging. |
| jmolle: | Unbeatable prices on most cards, but delivery is slow, and there is no shipping conformation. (I know, I'm the 1000th person to mention this). So I'd recommend them for cost, but not for people in a hurry for a tournament or anything |
| ahruby: | Happy |
| webofthornns: | Content |
| geoffrey.bergmann: | Took almost three weeks for the cards to arrive! There were several cards which they refunded me the money for instead of sending me them. Then afterwards they still had them in stock. I wont be shopping at Big Fireball again. They have incredibly slow shipping time and are not reliable. |
| marco.sacchi: | I'm very happy with BigFireball. |
| frozenaura: | Happy |
| buguman: | Ok. Let me say I loved the price. The best I have encountered. But holy crap this order was FREAKING SLOW!! Shuffel and Cut is more expensive... but, next time, I will pay the extra money for the speed. |
| MTGEssentials: | Cards took way too long to get here. Almost 3 weeks. Some cards were not in NM condition as stated, actually recieved a couple cards in poor condition. Overall i'm content with the order since I purchased so many cards at the cheapest prices around. I would say if you're going to order from Big Fireball expect to wait for your order. |
| Andrew1073: | took over two weeks to receive with no explanation. |
| nosliwneit: | missing one card, and came 11 days afterwards |
| dcglenn: | Quick shipping and perfect accuracy. This is my 3rd purchase from them and I am pleased. |
| rafafilth: | no send me me great order of 434$ and this order are incomplete,no send email and no answer my questions,no send me my order or my money |
| huskerrun: | Good Service again. Will use again. thx BIGFIREBALL!!!!! |
| matmagic: | The BigFireball doesn't reply to my several msgs. Even if I included in the Obj an explicit request of reply ! |
| danbaruela: | Happy |
| dhsgrad: | My order didn't ship until the fifth business day following my order placement (according to the mailing label) and I didn't receive my order until the eleventh day after placing it. There was no confirmation (email or otherwise) that the order had shipped and none of my emails to the varius "departments" (sales, order status, etc.) listed on the website were even answered. The prices and packaging are among the lowest I've seen and I can forgive slow shipping if I knew that the seller was not to blame. However, as the service was just awful, I do not want to buy from Big Fireball again. |
| xxshalashaskaxx: | nice selection of cards and for cheap too... but took awhile to get here |
| therin: | Shipping was incredibly slow, customer service was terrible, and several cards were not the ones ordered |
| pinkyc: | I placed my order on the 13th, it did not ship until at least the 19th (The date they printed stamps.com printed on their shipping label. I didn't recieve any notification that my cards were going to be delayed, and everything I ordered was listed as in stock. |
| eric_dravigne: | That was perfect!!! |
| seb.lutz: | Happy |
| emo_anton182: | where's my order??!! is that wat u call S E R V I C E!!! 4 ur info. my order number is: 1 1 4 7 1 9 8 5 6 4 1 5 0 i haven't received my ORDER for the past 1 1/2 weeks already DAMNNNNNNNNN!!! !@#$% |
| ramza10: | I bought around $70 of cards. Two weeks later, I received an email and a refund. The email stated that a refund was made, because there isn't enough stock for some of the cards. This email doesn't even specify which cards were not sent. This could only mean that the cards were sent after two weeks, because they had to make sure to send everything in one package. Their web system indicated that indeed they had the cards in stock when I bought it. This is unacceptable. I can also confirm that something similar happened to my friends with this same seller. Lousy service. BEWARE. DO NOT BUY FROM THIS SELLER. |
| qeddc: | Never received cards amounting to 20 % of the value of the order. Email suggested the cards were sent, but they never arrived. buy at your own risk. pay with CC, not paypal. |
| peter.brandao.jr: | great service. |
| loadpants2507: | great |
| rs04: | It has been more than 11 days I have recieved no product, no communication. Horrible seller AVOID. |
| wcampbel: | A bit slow, but the prices were great, and the packaging made sure everything was kept in good shape. |
| snakeeye: | I will most likely look at Big Fireball's web site before looking at other sites when buy magic cards. |
| Gogeta5o5: | Happy |
| mlschnaubelt: | Content |
| w_ater_buffalo: | The speed of the delivery was quite amazing and for the amount of cards the accuracy was pretty good |
| skbackues: | The purchase took a while to get here, though that could be the fault of the post office. When it did arrive, though, it was well packaged and complete - professionally done. I have no real complaints to offset their excellent prices. |
| fractal9091: | It was frustrating not to receive my order for almost two weeks, as well as not getting a response on my email to orders@bigfireball.com. |
| keithhuysers: | Happy |
| wizard_of_poz: | I love their prices, but it would be nice to at least get an email notification of when the product shipped. This is the second time I've ordered from them. Product was what I wanted and came in a timely fashion. I guess I'm just use to other vendors using proactive email notices. |
| malahierbadouglas: | Content |
| pat_wentz: | Content |
| Ivilliledward: | I saved money and the package arrived quickly so i'm quite pleased! |
| manus_kc: | Good prices, though shipping a bit high. I will definitely use them again, however. |
| MetaKnight2040: | Shipping took a while, but other than that it was a smooth transaction. |
| ctkjhome: | Happy |
| jason.olexa: | Happy |
| ec24mulv: | The cards took way too long, everything else was in order when i got them though... |
| matt.a.anderson: | another great purchase from big fireball |
| grayman: | Happy |
| ericwunderlich: | Great packaging. Fast shipping. Cards look great. I would definitely order here again. |
| mdavepjr: | Happy |
| legionwolf88: | Content |
| jepsen_thomas: | It took some time to get the order! Because the were out out of stock with some of the card I ordered. |
| nomisage: | All magic cards arrived on time. No problems at all. Had to wait about a week to receive items after payment. |
| bobthenoun: | Happy |
| wes: | Happy |
| yun.sup.hong: | Great packaging, but it takes forever for the cards to arrive. I made order on the same day from bigfireball and merlins, and I happen to live in the same city as bigfireball (san jose) and merlin still beat fireball by 5 days. |
| boulderers: | Happy |
| lifes_good_2: | Great. |
| superstompman: | I bought 2 of their "Power Nine" grab bags for fun, didn't expect anything good to come of it-lo and behold I got a Taiga! On top of that were several playable rares (not Standard but nonetheless not jank). Will definately buy from them again. |
| smothers: | Packaged arrived with invoice addressed to another person. Wrong order received. No response from Vendor. |
| archee2: | I am completely disappointed with bigfireball.com. I received just a confirmation that my order was placed, but nothing at all after that. There were no responses to my inquiries. I would call it scam if they took my with no product, but so far that hasn't happened. DO NOT SHOP@BIGFIREBALL.COM!!! |
| gamefreak0518: | i like the website but i dont like that they dont say how many business days till i get the package |
| Jasonlynwilson: | Shipping was two weeks slow. Some of the cards I ordered were refunded because of out of stock. Some cards I ordered were of poorer grade than listed. |
| jas0nyang: | Great prices and packaged well but slower than other sites to ship the order. Takes awhile to get the cards. |
| darumax: | Happy |
| Jam2yoyo: | Good Prices, but I got one item instead of another, but they are just boosters so i just let it slide, I emailed them asking some questions and never got a response, however when i sent them a question about my order since i had not received an email back from the first question i got my order the next day. Great prices, except for the shipping, overall pretty good, will order again |
| kzpan: | Happy |
| are.zee.dee: | bigfireball is the best place to order mtg singles online.. a LONG time customer, never had any problems. great guys. |
| ja.petr: | Heavily played cards, some broken. Especially cards from early sets. 2 cards missing. I have sent them back as they wanted, registred mail. Cards were delivered a month ago but I did not receive replacement/money back. Meanwhile I placed another order, it did not come at all. Do not send them money. Even though the prices seem so good sometimes they actually do not have them or they have them in tournament illegal condition. |
| adamchamby: | You charged me high value on cards that were low in condition 3 cards would be poor 1 was a level above that. You shipped fairly good & fast, but the product was very poor and not worth the $$ you charged me. I should not have to think about what condiotion the cards I am receiving are in. If it is not listed they are in poor condition and you are charging a high price for them I should think they is in atleast good condition. |
| shallowonder: | Unhappy |
| morbidmunkie: | This was the longest wait I've ever had for an order of any type. I finally did receive an e-mail response after a week from my first e-mail, but they said they'd see what happened to the order and the next day it arrived. When I got the order there was $1.75 in one of the boxes and the order form stated there was around $3.50 worth of cards missing. Not a huge mistake, but after waiting for one month and a week and a few days you would expect they would have gotten the order right. I don't think I'll be making many more purchases with Big Fireball in the future. The prices are good as usual, but I'm getting tired of the lack of service and the slow shipping. As before, if you're willing to wait Big Fireball is the best for commons and uncommons (and slowest). I'm only being honest. |
| pc_67: | The delivery delay was apparently due to the package being held up at customs, so no real problem with delivery speed. My prior orders with you usually arrive within 2 weeks. |
| anapathetic: | I heard rumors of slow shipping but received items lightning fast. |
| s0lesurviv0r2002: | They did not respond to my emails, they did not notify me that several cards were on back order. I added priority shipping but it took over 8 days for me to receive the order. |
| timswalker: | Appreciate this service as a way to provide feedback to Big Fireball, which is my preferred supplier of MtG cards. |
| m.wedgeworth: | Happy |
| wyrmwood: | Shipping is a little high (2.49), but is positively offset by the low, low prices and wonderful service. Will definately do service again. Thank you. |
| platonyo: | Me gustaría saber de qué manera me podrían llegar más rápido las tarjetas que compro con ustedes, gracias por responder. |
| themagic12: | this is my 3rd purchase from big fireball, shipping is somewhat slow but i got everything i ordered and the prices are unbeatable. overall i am pleased. |
| mdupree: | Happy |
| sauersrat: | great prices but delivery is a little slow |
| icedragonfire: | Great Sevice, great prices, great customer care. |
| pastryjules21: | Happy |
| Ragindragon: | very pleased,fast,packed very well. would order from again. thank you Ragindragon |
| OgelsLego: | Happy |
| ultrawolf: | Happy |
| earth-lings: | Vendor did not respond to 4 emails. Cards took 14 days to arrive. Would not recommend this vendor. |
| roningamer: | Good condition. It took a little over a week, not bad. Great prices! |
| phoenix795: | Everything came in a timely fashion, and all were as described. |
| thesleepingtide: | Happy |
| dougpsulkowski: | No contact from vendor after multiple emails asking about order status. Took over 2 weeks to recieve. Was shipped 11 days after original order date. Accuracy was good, some cards not in the correct condition. Overall, OK. Would use again for common, some uncommon cards only because of low prices. |
| depth_charge7: | I ordered priority mail, took nearly three weeks to arrive. Very bad response time, sent three e-mails, finally got a response AFTER the cards arrived. |
| stefan.nikolic: | I placed an order over TWO WEEKS ago. I was contacted shortly thereafter that 3 of the cards I ordered were out of stock, and I was refunded for them. Meanwhile, the other $50 of my order has remained in limbo for two weeks: no refunds, emails, updates, or packages. I have sent emails to 3 different addresses and have not been answered. The only logical deduction is that they have run off with my money.... |
| danieleison: | Happy |
| ceponatia: | It has been four weeks and the cards still haven't arrived despite the fact that I payed for fast shipping. I've tried emailing the company several times and have gotten no response. |
| cpetrunis: | Postives: Non-rares were very cheap. It was packaged very well too. Negatives: The order took 2 weeks. I was able to get a card mailed to Holland in less than half the time they took to get my cards mailed between states in the continental US. |
| prince_of_saiyans: | quick shipment and great condition of cards i am very happy |
| sirmullet: | It clearly states NM-M on the assorted 50 rares. I received cards in horrible condition, 1 lotus vail with black spots covering both back and front with all 4 borders horribly worn, 1 forgotten with definate identifying marks on the back and the borders are horribly worn as well. Quite upsetting receiving 6 copies of 1 card, 5 copies of another card, as well as another 5 copies of another card, and then 3 copies of card. thats almost half of the rares as duplicates. never again will i ever purchase another grabbag. |
| quetetrillo: | Happy |
| smcrouch: | The cards where in great shape but it took over a week for delivery. Mail takes maybe 4 days tops for delivery. E-mailed them and never got a responce. Great product poor business skills. |
| abbe: | WE DID NOT RECEIVE THE PURCHASE YET AND I PAID $14.00 EXTRA FOR TWO DAY AIR -- WHERE ARE THE CARDS?????? CALL EUGENE HAMRICK AND ABBE HANN 703-754-4216 |
| Chapal23: | It has been 14 days, no cards, no one returns emails, and no way to see whats going on with my order. Thanks |
| greenmask: | if the shipping can be a little bit faster it is great |
| cdent00: | With this purchase I found Big Fireball easy to use but lacking in shipping details, information like what you get for the shipping they offer. Not even a link to explain. I did find the cards were true to their playing condition and they arrived in timely fashion. The package was well protected but no sleeves or top loaders to protect the cards. Overall very good. |
| kaemosrage: | Perfect condition, exactly what I ordered |
| mjharris: | 20 days later order not received, emails not answered. Last time doing business with Bigfireball.com |
| hunterbishop: | I ordered Overnight Air on Tuesday night and the package arrived on Monday. I guess that's what I get for living on an island... |
| talon: | Finally received the cards after nearly a month. Did not respond to any of my e-mails. If you need the cards ina hurry, don't bother wiith bigfireball |
| redwolfinfernis: | I placed my order on Feb 5, 2006. I recieved my order on Feb 27, 2006. I like in NJ, this company is based out of California. I have order from diff cali companies before and it did not take more than 3 days for me to recieve my purchases. Also, my order was not completed fully, several days after I placed it I recieved an email from Paypal, not the company, that I was being given a refund of a specified amount. I was not told by Bigfireball which objects were missing and so I was left in the dark as to what I was getting until today. I am very dissatisfied with this purchase and will not being dealing with this company again nor will I recommend them to people. Their lack of quick shipping angered me and their utter lack of communication in regards to my money downright pissed me off. Thanks and have a good day. |
| knobley: | I was concerned when I hadn't heard anything about my order in a week. I sent an e-mail and got no response. Other feedbacks I read here made me nervous. However, my order arrived 11 days after I placed the order, and the cards were in excellent condition. They got a rather complicated order just perfectly right. I'll be ordering from them again, but I'm pretty patient. |
| blackmoses316: | My cards came, however it took forever for my cards to come even with the express shipping I paid for and no service or response to my question. |
| yuanhe: | Content |
| derek.andersen: | Cards were all correct. Good shape. |
| sloppyjoe890: | the order took 20 days that is really too long but was very accurate and affordable |
| a_s_d: | Items refunded without warning (via currency included in shipment) because they were out of stock.. would have picked different version of said items if I had known. Also missing 1 copy of another item. Previous emails about missing cards in earlier orders have gone unanswered. |
| albert_w_lee: | Happy |
| humblemonk: | Happy |
| vze3mrye: | Several cards omitted from the order--no explanation in the envelope--unable to reach vendor -- does not ever answer their phone and does not answer e-mails--I filed a complaint with PayPal -- and will also file a complaint with the Better Business Bureau in their area (Santa Clara,CA ) I would not recommend doing business with this vendor. |
| wiglafiii: | first time customer from the netherlands with big F. No problem and very fast |
| madhatter88: | Happy |
| benjimanv: | They sent me a totally wrong shipment. they mixed up my order with some other persons order in michigan! Totally unprofessional! And ive been trying to contact them with no luck!
I don't even want the cards anymore, I want my money back From Big Fireball: I appologize for the mixup with your order. We ship out a lot of orders and mistakes happen from time to time. Please email us at sales@bigfireball.com and we can resolve this. Thanks for your order! BIG FIREBALL |
| sooyoung_chang: | The packaging was awesome, but the package arrived later than I expected. Since my area was snowing, I can understand slow shipping. Some of the cards are in not in the condition that I had ordered. I'm not a condition fanatic, so it does not matter much. Unfortunately, I am missing 4 x O-Naginata and 1 x Tooth and Nail (which is highlighted. I have no idea what highlighted cards mean). Those cards worth $5.11. Since it was a big order, mistakes can happen. I'll see if they give me refund. Other than that, I will stay neutral. |
| romain.thevenot: | Perfect. Bought 3 Pre-sold Guildpact booster boxes, 1 OD - Mystic Crusader and 3 RV - Plateau. Singles are NM as announced and were put in a bubble envelop. Boxes are sealed and unharmed. Whole order was put in a solid box filled with chips. It was sent on the 7th and arrived in France the 16th which seems prefect to me as the Guildpact set becomes tournament legal on the 20th. Definitely would buy from again. |
| mkswet: | The M:TG cards were exactly as described, and the packaging for shipping was EXCELLENT. I am very dissatisfied with communications from BigFireBall. My order took over 3 weeks to deliver, I made several inquiries as to order status, and received no replies at all. Probably will not use this vendor again. |
| lawrence2469: | Happy |
| brettotte1: | Ordered 1/9/06 & still haven't received as of 2/15/06. Filing complaints with BBB. If anyone has a phone # or any pertinent info to get ahold of them please reach me at brettotte1 at yahoo. THEY LEAVE FEEDBACK FOR THEMSELVES! Check how many times you see "Happy" 3 times in a row & all the other times! They stole $132.37 from us & won't get away with it. |
| dragonking25: | Happy |
| josh.t.campbell: | Happy |
| 2GAMERSEMPORIUM: | Prompt refund on items out of stock, but did not reply to e-mails notifying me which items they were. |
| paypal: | Every ordered card has been delivered but the Balance 4th Edition Normal English looks really awfully. I paid 2.12 US $ for a Near Mint I got a played one No answer to my claim. |
| hgm011: | There was a problem with my original order. However, BIGFIREBALL went out of their way to rectify the problem. Their level of service in this was above and beyond most online stores of this type. |
| crossbreedfrk66: | Happy |
| lilaaadrummerboy: | I had to pay another 11 dollars for the shipping cost. |
| undeadcalvary: | Happy |
| teacherlady: | This is the second time I used Big Fireball and I' am very pleased with their service. I haven't ever had a problem with them. This last time they were a little slow but I live far away from the store and it was during the end of the holiday season, apprx. 10 days. I'm willing to sacrifice some arrival time, because their prices are so cheap. I highly reccomend BigFireball! |
| vartemis: | Cards arrived fast and in good condition. Will try again for sure! |
| scottparent3693: | Bigfireball.com has excellent prices, in fact one of the cheapest sites for Magic The Gathering that I have even used. However, the price that a customers pays for these excellent prices are at the cost of having NO customer support and extremely delayed shipping. I sent bigfireball.com approximately 12 emails to inquire about when my purchase would be shipped and around the 10th email, with still no response from them, even threatened to contact the Better Business Bureau. This however, had little if any affect as still to this date, I have not had an email returned. In order for me to contact them, I had to track down their phone number which is listen under the name Super Stars of Sports and contact them directly. My purchase was also short 3 MindSlavers, which I emailed them about at Sale@Bigfireball.com come, 2 times so far and still have not heard back from them. The shipping for this purchase took about 3.5 weeks, with no notification whatsoever. I would not use this site again, despite their excellent prices. My time is too valuable and the sites that sell Magic The Gathering cards are too vast to deal with the unprofessionalism of this site. |
| izakmarais: | Good (accurate) service, but sometimes sluggish to reply to emails. |
| uawahttam: | Quite slow (more than a week). No service. Just the worrying was my problem. Otherwise it was fine. Mint cards as I requested. Nearly 100% right too. Refunded me for the 4 cards not given. Works for me. |
| guamo17: | Happy |
| jgjwcs62: | Happy |
| rockfanfan: | Happy |
| gopike12: | This order was placed on 01/17/06 with priority mail shipping it was not received until 01/27/06 - clearly not priority mail. The order received was inaccurate. I ordered a Genju of the Realm and received a Genju of the Fens. I have attempted to contact Fireball 2 times regarding this erroneous shipping charge and incorrect content and have not been acknowledged. |
| geo247: | Ordered the 20th of January. Received the 6th of February. Item was shipped on the 30th, ten days after the purchase was made. The speed of the processing was not good. Cards did arrive in good shape, as advertised and the packaging was an A+. No response to 2 e-mails sent asking status. This vendor would be great if they A.) Had a customer service option that yielded results and B.) Had an automated notice system created to let people know things have been sent out. With those two additions this service would have been just fine. Lets be honest, no phone number to contact a vendor is a bit rough and scary when you haven't heard jack about your product. Then you don't get any email response, its just not good. |
| preschoolpimp: | Happy |
| harmons303: | Happy |
| nickmonster: | While this purchase was accurate, my previous purchase was slightly inaccuarate and no effort on the seller's side has been made to correct this. |
| johnnguye_11: | although a little long and worried, i am very happy that i got my order... |
| mathieu_anfray: | Happy |
| benoneil: | Happy |
| LinkStorma: | Happy |
| Jeffmelnik: | Happy |
| jlaurin: | Some cards are not like they said. Some cards are not in near mint condition and they don't answer any emails. I am happy with my cards despite everything. |
| sam_burleson: | Never sent cards. Wouldn't even reply to e-mails. Stole my money. Ridiculous. |
| s.hermes: | Everything you expect from a professional online store. Well done. |
| tracymc59: | Very low prices are somewhat counterbalanced by the slow slow shipping time, and you are given no email or message of any kind to even confirm the shipping date. I got "Stench of Evil" instead of "Spoils of Evil", but I don't think it's too extreme of an error and simply put another set of 4 Spoils of Evil into my next order. As far as the older cards go, definately a good deal if you can stand the wait of shipping, and if you're looking for them this may be your place. |
| yojimbo_2006: | 1. Took 17 days to get cards. 2. Never answered any of the emails I sent regarding my order. 3. Short cards and of course didn't answer my emails once again. |
| pedro_lork: | Happy |
| xscards: | Paid 3 times the actual shipping price to have my cards mailed out TWO WEEKS after I ordered and paid for my cards, then a week and a half to get to me!!! NO RETURN EMAILS ever. Half the cards NOT NM like stated. Very bad business practices. Never mind the "email us at sales@.......They still never reply to you. VERY BAD FIRST TIME EXPERIENCE ON FMC. |
| tidus: | slow shipping, but still excellent! |
| ragingwillie: | The prices are usually very fair. Although, it is nearly impossible to contact them using the info from the web site. I sent many e-mails with no response. It wasn't until I used the internet to track down the company behind the web site to get the phone number by using the payment adress, so I could call Califonia, so I could talk to someone about my order. Once I did they helped me. |
| mkpeter: | I still have not recived the producd. I have sent several emails and hhad no response. DO NOT BUY ANYTHING FROM THIS COMPANY. |
| grossi6: | Happy |
| jasondeflora83: | everthing I ordered was there of course , however my playset of City of Brass not nm and one was completely torn on the far bottom left hand corner. |
| josiah1: | Happy |
| ruppel123: | I did not receive all of the cards I had ordered. I sent an email about this and received no response. I will not be doing business with them again. |
| LEAJADIS: | Happy |
| tonylaudat: | I am a first time customer. You have a great selection of cards, at reasonable prices. Also, you have purchase Accuary mentioned twice. |
| rhetana: | Cards came well packaged and at good speed. Would definitely deal with again! |
| Lakhan_Marlon: | Once again excellent! |
| adamdante: | Happy |
| skoobee47: | Cards are as described, were packaged excellently, but took 2 weeks to arrive and communication was horrible. They still have not responded to an e-mail I sent five days ago. |
| house.man.trev: | Happy. |
| judi.stutz: | Happy |
| kingcanute2002: | All was good, this is a good web site for magic the gathering, but the purchase was SLOOOOOWWWLY, the rest its OK |
| dana_86: | Every card came right on time and in perfect condition. Thanks BF! |
| urabahn: | I ordered 3x Windswept Heath from Bigfireball.com on Dec 31st. Nearly two weeks later, I e-mailed them asking about my order. No reply. 2 days later I e-mailed them again asking about my order. No reply. About a week LATER I e-mailed them AGAIN asking my order. No reply. Cards arrived 1/17/2006 they were shipped on 1/10/2006. Shipping 10 days after the purchase with no reply to emails? Unacceptable. |
| blgoldy: | Cards were in stated condition. Shipping took about two weeks, and no shipping notice was sent. No real reason not to use this vendor again. |
| lihamo: | I'm a Hong Kong buyer. I buy lots of cards over hundred dollors from this site. The card lot arrived missing some of the cards (4 sickening shoals)that I buy for $13.6, this dishonest vendor refund me $1.61. I sent email to the site requesting either a refund or send me back the cards (which I still find selling on the site but at >$5 each). But they just ignore me and not replying to my mail. I am very disappointed to this unethical behaviour. Cheating for such a few dollars is such an IGNORANT act. Well, You better think twice before you buy from this site. |
| lulu35549: | very slow shiiping. didnt ship unil a week after I placed order. But all there a nd packaged well |
| Cweet_innocent: | Happy |
| original_stapes: | jacked up the price of cards and refused to honor purchase. than had the balls to only give partial refund. take your buisness elsewhere. |
| compton_tony7: | Happy |
| butterboy789: | Some of the cards i recieved were not close to being near mint, but its ok because they are kinda old. |
| atticfulloftoys: | $300 worth of cards and only $100 worth were NM. Low NM card prices because you are buying and receiving PLAYED cards. From Big Fireball: I am sorry that you were not happy with the condition of your cards. If you would like to send the cards back to us, we can send you replacements or issue you a refund. Please send emails to: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| raul: | Happy |
| j0nny_j0ns0n_5000: | STILL have not recived Cards, paid 6 bucks for shipping, order was placed on the 3rd of JAN it is now the 12th!! I have a feeling im getting ripped of so im going to Pay Pal. From Big Fireball: Please email us at: sales@bigfireball.com and we can email you your tracking number. I can assure you that you are not being ripped off. Thanks for your order. BIGFIREBALL |
| ellengamboa: | I was very pleased to see the empty space in the box filled with card protectors. That was a very nice touch. It is hard to rate the accuracy though because they erred in my favor; I was sent 3 extra cards. This survey jogged my mind. I have to ask them what they want me to do with these cards. But Heck I'll do business with people like this again. |
| pbourumeau: | Happy |
| egs24: | Great value on the cards I ordered, I feel that I actually underpayed for some of them. Shipping could be faster. Overall, I will buy from again. |
| xchema: | Happy |
| vlroberts: | card in excellent condition, packaging better than most vendors, only downside was long delivery time. |
| blackbox: | Happy |
| narovice: | I never received my order, and i havent received a refund for it either. Very bad vendor, 1 replied email after sending them about 7 emails, 22 days after i paid. Thats the reason why they have so low prices. |
| jhanff: | It took over a month to be delivered from the date I ordered it from and when it was delivered I had to pay a $26 CAN duty on the product even though my roomate ordered something else a couple weeks before with the same shipping method and did not have to pay a duty. From Big Fireball: I am sorry that it took so long for you to receive your order, but I am not sure if we can take responsibility for this mistake. USPS Airmail can take a LONG time to arrive in Canada for some reason. We have had packages take up to two months to arrive! As far as the Canadian duty goes, we have nothing to do with that. You will need to contact your local post office and ask them why you were charged. Thank you for your order, BIGFIREBALL |
| speedyaxon: | Ordered Nov.18, about 100 cards. Received in early January. He forgot to fill my order due to some mistake. It took many emails and a paypal claim threatening before he would respond. Prices were great, the order was filled 100%, all cards in great shape. However, due to the lack of customer service, I don't think I'll be shopping here again. |
| ericjenn2006: | i recieved the purchase a little later than id hope but overall the packageing was great and it had everything i had ordered. |
| magic-pt: | Excellent! |
| song_mike02: | this company is great |
| DitritiumOxide: | Recieved what I asked for. A little slower than I would have liked, but understandable due to the holiday season. |
| jfriedman74: | Extremely quick service, very well packaged. I would not hesitate to purchase from this dealer again. |
| stephanmor: | I've never received my purchase. |
| flutters32: | I placed my order on December 1st, 2005. I received part of my order over a week later, with no tracking number or notice that it had been shipped. I wrote many emails to bigfireball as there was no number listed on website. They write me on the 18th, and said they would ship out the rest of my order "immediately". Christmas came and went with no package. It finally got to me december 29th, and when I checked the tracking number, it wasn't shipped until the 26th. They completely ruined xmas.
They have horrible customer service, and this was my first and last time going through this vendor.
From Big Fireball: I appologize for the problems with your order. The Christmas season was a crazy one for us and a few orders did not get handled the way we would have liked them to. I hope you were exagerating when you said "we ruined Christmas", but we would like to make this up to you regardless. Please email us at: sales@bigfireball.com Thank you for your order, BIGFIREBALL |
| erik_isaksen: | No email confirmationon shipping, but overall I'm very satisfied. |
| blaz.antonic: | Cards were missing from the order, cards of higher value were in significantly worse condition than described. From Big Fireball: Hello. I appologize for the mixup. If you ever have a problem with an order, please feel free to email us at: sales@bigfireball.com We will do our best to rectify the situation, and make sure you are happy. Thanks for your order, BIGFIREBALL |
| isaacfocus3: | too email and not respuest From Big Fireball: If you have any problems in the future, please email us at: sales@bigfireball.com Thank you for your order, BIGFIREBALL |
| bmasters: | jUST TOOK A LITTLE LONG ON THE DELIVERY COMPARED TO THE LAST TIMEI ORDERED FROM THIS VENDOR. |
| FullMirage9: | Kinda took a while, but I am happy over the purchase. I understand why it did. Although, It is very hard to get in touch with BigFireBall; I will purchase from they again! Great Prices! Great Cards! |
| volrath09: | NM cards were not really near mint, but service was decent and prices were good. |
| clanmackay: | Great, thanks! |
| jwilke95: | Happy |
| reamer15: | Not my first order with you guys, and with these prices, won't be my last!! |
| stevegeisthardt: | Happy |
| jcorke: | This is my second order with Big Fireball. The prices are great, and shipping is average, but I received four copies of the wrong card in place of another playset. From Big Fireball: I appologize for the mixup. Please email us at: sales@bigfireball.com and we will resolve the problem immediately. Thank you for your order, BIGFIREBALL |
| jo: | Big Fireball is horrible! It took a month to receive the order and 168 cards are MISSING out of an order of 218. I have sent 6 emails and have received NO responses. I will never do business with them again and recommend that YOU SHOULD NOT PURCHASE FROM THEM!!! From Big Fireball: I appologize for the terrible mistakes with your order. Please contact us at: sales@bigfireball.com if the problems have not yet been resolved. Thanks, BIGFIREBALL |
| samgc3: | I ordered from Fireball a day or 2 before ordering from ABU. ABU's order came a day or 2 before Fireball's.. I'd order from Fireball again but I've noticed others have had poor feedback about them. Overall my particular experience was good. |
| sinatti: | Dear Friends, Yesterday afeter 2 months I've received the order I placed the 18th October, I want to tell you all I passed and how much you make me pay more for import charges. The order arrived in Italy around the 8th November, when the customs sent me a letter to pay Euro 22,83 to have the cards (you indicated like value of them $ 110,00 the made me pay on an amount of $ 127,15) I received the letter the 23rd November, I paid immediately and to send them the money I spent Euro 2,58. The 8th December I sent them a fax to know if they sent me the cards, and the sent me an answer telling me that they made a mistake and that I had to pay more Euro 3,44 but this time intead to pay Euro 2,58 to pay this difference I could have sent them a priority mail containing stamps for the due amount so I spent Euro 4,04 and yesterday I received the cards after 2 months and additional chatges of Euro 29,45. All this will not appen if you declare and amount of $ 10,00 or 20,00 and It's what I hope you will do for next shipping to Italy But not with me I will not risk with you another CALVARY like this. MANY THANKS, Claudio |
| ltcommander13: | got order in two weeks in canada through customs thats fast as can be cards in great condition best prices but never responded to emails and no confirming order shipment email but still over all great and will buy from again |
| internetcollector: | Happy |
| dhays: | Slow Delivery, but the cards finally got here. |
| waaghboss: | Content |
| isis_moon19: | I was sent a wrong card in my purchase. I ordered a foil and recieved a non foil. I have sent more than 6 emails over 3 weeks to the seller with no response. They also do not provide a phone number. So now I am stuck with a cheaper card and out the difference in price. I am a first time customer and I won't ever purchase from this vendor again. A friend of mine also had a lot of problems on their first order. They have horrible customer service and never respond to their emails, the only way you can get a hold of anyone there. I tell all my Magic friends not to buy from this vendor. If there is a problem, you're screwed. From Big Fireball: The Christmas season was crazy for us and a lot of orders were delayed beyond our control. We hired 2 new employees during the month of December due to the drastically increased number of orders we were receiving. If you problem has not yet been resolved, please email us at: sales@bigfireball.com and we will deal with your problem promptly. Thanks for your order, BIGFIREBALL |
| jdiggs: | Greay seller! Will buy cards again and again and again. |
| danny06801: | Happy |
| rtaylor0379: | It took a long time after I placed this order for it to be mailed to me. |
| irregularxix: | Just what I wanted, at the right price. ^_^ |
| lance428: | took wayyy too long to ship my order but other than that it was good |
| wgf3: | Happy |
| akabcd: | Vendor never responded to repeated emails. Order took 3 weeks to ship. Cheap prices but you trade off customer service and shipping speed. After all my frustration I'll still order from them again, just with an expectation I'll be waiting a long time for my cards. |
| mtgtrader: | I expect about a week turnaround time. This order took almost two weeks. I made a similar purchase at another store on 12/4 and received it before this one. |
| AlexTheSupreme: | My order was shipped correctly and quickly and I had no problems, but thanks to the post office I got it about 2 days later than I expected |
| dornmj: | My order was missing the most important cards. 3 months later, many emails sent, none received. I still have not received the cards or a refund. AVOID THIS VENDOR! |
| MOTM-AndyKaufman: | Quick and accurate. Will do business again |
| Kevin_Heaven_7: | The prices are great! but the serice and the shipping time is horrible. You sacrafice time, for their cheap prices. Expect up to over 2 weeks for delivery, because thats how long it took mine. Service of this company is no good either. I am reluctent to buy from this vendor, but their cheap prices are good. |
| kornbl27: | I got all of my cards, but the shipping took way too long. I paid around $2.50 for first class USPS shipping from California on singles. I paid on Thanksgiving with Paypal. That's like cash in the bank and there shouldn't have been ANY waiting period before shipping. If you put something in the mail on November 25th, you shouldn't get it December 9th! First class shipping is 3-5 business days. Maybe even 7 days long during the holidays. It shouldn't take two weeks from purchase to doorstep. This was my first time ordering with bigfireball.com. I got so nervous about getting my cards at all after a week and a half that I opened a complaint with paypal. I've closed it satisfactorily and resolved the issue - extremely slow shipping. It could have been worse. I could have got shipping from Londes :) I'm still unhappy and I feel like I play Russian Roulet with my card purchases every time I order from findmagiccards.com. I'm sticking to smedlock for awhile. From Big Fireball: I am sorry that it took so long for you to receive your cards, but I am not sure that we can take responsibility for this. You placed your order during a Holiday weekend, and you selected First Class shipping. USPS First Class shipping is not guaranteed, and can take weeks to arrive. I agree, that 99% of the time, it only takes 3-5 days, but if you needed your cards in a rush, you should have selected USPS Priority Mail for $2.50 more. Thank you for you order, and I hope you select us again for you Magic needs. Thanks, BIGFIREBALL |
| jtfd: | Used USPS Priority mail. Got the cards in 2 weeks. All of the cards were there, but weren't in advertised condition. No sort of customer service at all. No replies to e-mails concerning order and ship date. From Big Fireball: I am sorry that you were not happy with the condition of the cards that you ordered. If you would like to send the cards back to us for replacements or a refund, please contact us at: sales@bigfireball.com Thanks, BIGFIREBALL |
| cr0okedinth0ught: | Happy |
| ouch_a_papercut: | Very Very Happy!! |
| domenick-nardi: | First time dealing with this company. Shipping information was not emailed after the purchase was sent but it arrived so fast that it really wasn't a problem. All 53 cards were as advertised. Great transaction overall. |
| miletom: | My first order with them must have been a FLUKE! as subsequent orders have not arrived after weeks! I guess I am going to get screwed out of about $50. I have emailed them MANY, MANY TIMES!!! NEVER get a response! This is very frustrating. I think everyone should boycot them to show them that they should respect their customers and their satisfaction! From Big Fireball: The Christmas season was crazy for us and a lot of orders were delayed beyond our control. We hired 2 new employees during the month of December due to the drastically increased number of orders we were receiving. If you have any problems in the future, please email us at: sales@bigfireball.com We will make sure to take care of your problems in a timely fashion. Thank you for your orders, BIGFIREBALL |
| ddr_pad: | I recieved my cards that were in perfect condition and the packaging was great, but I recieved the wrong cards, of which on the order it clearly says which cards I selected, I understand that mistakes happen, but to make things worse, I have sent two emails about this problem and have recieved no reply. |
| heavymetalguy8: | I will never deal with these guys again, EVER. I ordered 4 Underground Rivers on 10/31. Weeks passed without the package arriving. I e-mailed Big Fireball on three seperate occassions, but received no response. I also tried calling them multiple times, but to no avail. Finally, I told them I would complain to Paypal if they didn't respond - and I received no response from that! I filed the formal complaint, but on the day before the money was to be refunded to me, they shipped the package out. When I received it, it was postmarked 11/29 - it was sent out almost a month after I ordered it! They didn't send the package out until they were faced with the threat of Paypal taking their money. Do not trust these people. Buy from someone else, believe me! |
| asiansteev: | Happy |
| captkrusky: | My order was wrong but was corrected. Shipping seemed to take longer than normal. |
| Kleddy: | DO NOT BUY FROM THIS VENDOR
they are not a horrible vendor, but they have horrible buisiness ethics. the shipping for me was fast (not too common, judging by earlier comments). the cards that I did recieve were in great condition.
The 8 cards I did not recieve were still available on their site, but listed with higher prices. this has happened before (look about 4 posts down). This is a really crappy way to do buisiness.
Also, I emailed them a week ago and got no response, which means no refund for my cards. Like I said earlier, do not buy from this vendor. You may get lucky and get all of your cards on time and may even get an email from them, but by buying from them you are promoting an online buisiness that does not deserve to stay in buisiness.
of course, maybe really crappy service is the price you pay for really cheap cards.... From Big Fireball: I am sorry that you were unhappy with the service you received from us. I can assure you that we do not have "horrible business ethics". Also, over 99% of our orders are shipped out within 24 hours. We have had over 2000 orders (while listed on this site) and have had only 6 or 7 customers leave "unhappy" feedback. If we issued you a refund for cards that we did not have in stock at the time of your order, then we really did not have them in stock. If they still showed up on our website, that was just an inventory error. We are not going to tell you that we are out of stock and then raise the price just to make a few extra dollars. We would much rather make you happy and have you back as a repeat customer. We issue refunds before we ship out our orders, so most likely, your refund is/was sitting in your PayPal account when you accused us of not sending you your refund. We are not perfect, and the huge increase in orders has forced us to hire more employees in order to process everything in a timely fashion. Sorry for the long winded response, but when someone takes shots at my business I feel I need to defend it. If you would like to discuss this further, please feel free to email us at: sales@bigfireball.com Thank you for your order, BIGFIREBALL |
| cwaliser: | Happy |
| acl33: | Delivery time quite acceptable (as international order!), though slower than usual. But the prices were great :-) |
| renaissance19: | Still slow at shipping but at least i'm getting the right cards this time |
| chocoflare: | Happy |
| exar_dc: | Gaze of the Gorgons were not foil as stated. |
| adrianne_pollock: | Particularly dissappointed. Cards that I ordered, and was susequently refunded for _without_ consultation as they were "not available", are still listed on the site as available. Particularly annoying about this is that, as a foreign customer, I am paying fees to my credit card company to send funds in USD and PAYING fees to accept a refund in USD. From Big Fireball: I appologize for the cards that we were out of stock of when you placed your order. If we knew that you had to pay a fee, we would have just given you store credit and you could have applied it to a future order. Thanks for your purchse, BIGFIREBALL |
| mrsvagrant: | Fast shipping! Items in awesome, appearance near perfect!! |
| jedorstard: | Fast shipping, Great product, Great seller, A++++, Thanks |
| unholymonkeyarmyofthenight: | Cheap prices but slow service. Good business just be forewarned. |
| NoSanity: | Order was accurate and arrived in decent time, but they did not answer any of the 3 emails I sent inquiring about the order, which made me slightly uneasy especially after blowing 100 bucks at the site. |
| Mondesi100: | Happy |
| ken.millard: | Sent some wrong cards. Couldn't get any customer support or response. From Big Fireball: I am sorry that some of the cards you received were incorrect. In the future, please contact us at: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| sebastien.lebreton: | Happy |
| sidewinderx2: | I ordered a pack of card sleves, but they did not include it in the package. I emailed them 3 times, about a week in between each, and i have never recieved an reply. From Big Fireball: I appologize for our mistake. If the problem has still not been fixed, please contact us at: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| thorpost: | Old expensive cards like from revised are not NM as specified - far from!!! |
| CrovaxIII: | Happy |
| derek.mason1972: | Happy |
| csanders22: | Placed a LARGE order (166 total cards). By the time my order was being pulled, they were sold out of 3 of the cards. They instantly refunded me for the 3 missing cards AND gave me free shipping ($4.99 credit for my priority mail) to compensate for the inconvenience. VERY good service! It took 12 days to get the cards even with priority mail, so they are probably a little backlogged in fulfilling orders, so you might pass on the extra $ for priority shipping. Otherwise, I am EXTREMELY pleased with the prices and service, and will definitely order from BigFireball again. |
| amd_prophet_4life: | placed order cards NEVER came, so i got paypal to get my money back :D so total waste of time. NEVER buying from them again, no customor support, nothing, i don't get how come ppl are happy about this store, it looks like a scam to me |
| runningdog: | I was shorted four cards. Email response from BigFireBall was inadequate. It took two initial conatcts to get a response. The shortage was promised to go out the next day (22/Nov), but as of mail delivery Saturday, December 3rd I still have not received the shorted cards. From Big Fireball: I appologize for the extreme delay in resolving the issue of the cards missing from your order. Something must have slipped through the cracks. If you would like to contact us, please email: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| T_10P_7: | the one and only problem i have is: -i sent 3 emails trying to get info on my order. and i never once got a response!! other then that i had no problems. i would buy from BIGFIREBALL.com again. |
| Multani: | I am very happy. I feel I got a great price, quick shipping, and superb quality. Will do business with again. |
| horusco: | Cards OK. Normal shipping speed to spain. I'm happy because they sent my cards by "registered mail" and I only paid 3,99$. GOOD and RECOMEND |
| mrz68: | There were missing 2 jester's cap...I'm still waiting for them. the order took more than average time (4-10 days)to get here.If the jesters arrives in meantime I'll be NEUTRAL with this buy... |
| youarenotpro: | I order the cards and they asked for any special requests and I asked that the lands (basic) be of different sets and pictures and they just gave me all Ravnica land. Some of the cards there were supposed to be in Near Mint condition were not. This site used to be very good. I dont know what happened to them. Also they never notified me when they shipped the package like they used to do a few years back. From Big Fireball: I appologize for the condition of some of the cards in your order. If you would like to send them back for better replacements, please email us at: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| nyfista: | Three cards were missing... |
| gocheesego: | It took a week for me to get my cards, and I payed for a 2 day delivery. Not satifactory by any means. |
| suisseseller: | The long delay was NOT due to the seller. There was a "found in empty equipment" note on the package (from the USPS) that explains the delay in shipping. |
| Screaming_tree: | Happy |
| erandona: | The follow up service could be better, such as answering e-mails of when the cards have been shipped out. Apart from that, wonderful packaging. |
| uncas14: | Happy |
| niggerbox: | I ordered about $70 worth of cards, i had priority shipping, which is usually about 2-3 buisiness days. i ordered sunday, and i recieved my cards eight days later. i wasnt too happy with the speed, and the cards were just sort of thrown in a bubble-wrap package. The cards were undamaged though, and almost every one was in NM or M condition. i recieved 5 of a common that i ordered 4 of, which was nice. overall, the cards were great, the shipping is just very slow. |
| spensa2: | The cards are obviously played, they're no t in the advertised near mint condition, the order is accurate, however the condition surely is not, and that is something that is very important to me. I am not satisfied with my order, and would like a refund if possible. |
| superheronut: | I hate to write anything negative about this vendor, because I got my package very quickly and the cards were in excellent condition. However, one card was missing- Oversold Cemetery. I sent a very friendly email pointing out what happened. No response. Two days later I sent another. After almost two weeks I have sent five emails. They simply will not respond to me. I even made sure that some of my emails were going to both of the addresses they give on their website. I can't understand it. Oversold Cemetery is just a two dollar rare. From Big Fireball: I appologize for the delay in resolving this issue. I really have no explanation for why this would have taken so long, but if you have any problems in the future, please send your emails to: sales@bigfireball.com Thanks for your order, BIGFIREBALL |
| ebayy: | I received this purchase on the 14th of November after placing the order on the 8th. If 6 day delivery isn't the greatest but my order included 4 Fire/Ice which were NOT included. That was about $8. I've emailed the company a total of 7 times, to three different email addresses with not a single response. It's now been 12 days since I received the order, almost two weeks, and haven't heard a thing about a refund or shipping me my cards. HORRIBLE SERVICE to go two weeks without responding or leaving a phone number. I have NO way to get my money back, my cards, or to know whether or not I'll have to buy more for an upcoming PTQ. |
| Science_wurm: | I paid for two day UPS shipping and it arrived five days after I placed the order. |
| arcticstorm18: | it was delivered rather quickly for the distance it had to travel. |
| nealblind: | one small detail error shipping could be a little faster card quality fair my email wasn't answered service questionable |
| lunk: | Some cards were in less than described condition, but over all very good. |
| neondragon53: | I will definitely do business again with this company. Dennis |
| m_ast: | Happy |
| robert.marken: | Happy |
| churchofmau: | Great Prices, Fast shipping. Will buy from again. |
| andreacasella82: | Happy |
| avery61: | Happy |
| jason.boron: | Happy |
| bigkyle_04: | i live in northern california and these cards were beening shipped from southern california and it took almost 2 weeks!!!!!! i ordered some other cards the same day and they got here almost a week ealrier and they were being shipped from the east coast! not happy with shipping speed at all. and then when i emailed them (multipul times) they never returned ANY of them!! From Big Fireball: I appologize for the extreme delay in shipping. We were still going through some growing pains when you placed this order. We have since grown from a two man operation to a five man operation. Orders are being processed much faster now and with better accuracy. If you would like to contact us, please email: sales@bigfireball.com Thank you for your purchase, BIGFIREBALL |
| jpa26: | At first I was getting a little worried about the speed at which I received the product. But, when I did receive the product, it was packaged safely and secured very well. |
| alyson_brown: | Had an issue with my shopping cart disappearing at one point, otherwise good experience. |
| redfields5: | Happy |
| rlt_01: | I did not get all of the cards that I paid for. I sent multiple e-mails to the company and never received an answer or a refund. Checking other customers comments, this seems to be a trend for Big Fireball. |
| cjuans: | Little slow, but they are hiring more people. Otherwise no complaints here! Thanks again! |
| mct685: | Happy |
| tookesiii: | Great Prices on Single MTG singles. Wish they had a Buy/Trade list. They provide excellent customer service. |
| paalbergo: | HORRIBLE SELLER. Missing cards, no refund, wrong cards, incorrect condition. NO RESPONSE TO EMAILS. |
| tonylai: | Extremely poor communication - no e-mails were ever responded to and it took 4 WEEKS to receive my cards. What gives? I paid for priority shipping. |
| hond2dciv: | Good prices but they cancelled part of my order (and refunded the $). This practice just means that they don't keep track of inventory very well. I will try a few more orders and if the partial cancellations continue I will move on to other vendors. |
| psjarr1: | Awsome prices & card condition. Accurate shipping, but not worth paying more for it as processing time between order & shipping is slow. |
| Luke_Wunderlin: | very good |
| gleonard: | Happy |
| turtle219: | QUICK and SHIPPED JUST THE WAY I PAID, the normal card packaging... top loader to keep cards from edge damage, but it was shipped in a double bubble wrap... THANKS |
| Leetdrazen: | good job |
| tuasenglee: | Poor communication and slow shipping. |
| aysuhard: | Happy |
| pennypotpie: | Very slow shipping for such a light order. However, got the cards all right and they are just great! thanks. |
| russ: | Happy |
| jadlas: | i ordered three Hidetsugu's second rites, but was only sent two. i emailed Bigfireball but they have never replyed to an email. ive sent many. rip off! |
| jggarcia1982: | awesome cards fast shipment |
| draco335: | Happy |
| aperfectcircle_tool: | took 8 days to arrive to cali, not too bad, some places are faster and some are slower. recommended overally. good prices too |
| jackiefitch2002: | They will get you the cards, if you're lucky. After I made my purchase, I wasn't exactly sure if I had done so. They have poor accessiblity, so as my first purchase it was like being blindfolded and buying a prostitute; you're not sure what's supposed to happen and you're left hanging for a long time. Thier version of "express mail" is a joke, it took a full business week to recieve the products. Overall, I liked the product, but disliked the business. |
| rpiraino: | The seller didn't respond to some of my emails and did take a while to ship my purchase, however, the cards were in mint condition and the order was well packaged. From Big Fireball: Thank you for your order! We have been a bit bombarded with all of the emails and orders we have received in the last 2 weeks. We are in the process of hiring more employees. Thanks again, BIG FIREBALL |
| buffda699: | Happy |
| sunnyfox: | WARNING ! If you want to pay 100% to receive 85% of the order (and some cards that aren't NM like it was said), go for fireball. I've ordered 28 cards, 4 jester's cap were missing (23 dollars at this time on a total of 172 dollars). I've contacted them...a long time after i got a reply saying i'll receive it. I've never seen the color of the 4 jester's cap. Very bad service and very bad accuracy. If you search quality, go for CCG house or strike zone online or battlegrounds. If you search cheap prices go for merlin's games. frederic from france |
| adgard_james: | Happy |
| knifey: | Happy |
| sliverhive: | One of the best place I have encountered. Good pricing, speed, and service. All on the higher end. I am extremely please. Nothing negative. |
| andreina_jimenez: | I will not order again, I payed for 2day shipping because I really needed what I ordered, the package arrived 10 days later (oct 27), and it was marked as UPS ground, even though the receipt attached showed they had charged me for 2day shipping. They didn't get the shipping I payed for. Also, they dont answer my emails. Terrible service. From Big Fireball: I appologize for the shipping mistake and we will refund you for the shipping upgrade that you did not receive. Thank you for your order, BIG FIREBALL |
| joewsumi: | happy but one order got here in 2 days and another I placed on the same night took a week strange |
| booker: | Product was advertised as near mint but all cards were actually in pristine mint condition. They were packaged safe and arrived quickly. I even got an extra rare. Excellent! My one and only gripe was there was no response when I emailed the vender. I had no idea when my cards would ship or if they even had. Their website has no contact phone number either. Although I am extremely happy with Big Fireball and will definately order from them again, a problem like that can be scary for new customers. Thank you. |
| jjhenkelman: | Big Bireball is a little slower, has a little worse packaging, and is a LOT cheaper than some of the other companies out there. I had no problems. The cards were in good shape and arrived in a reasonable amount of time. I would definatley use Big Fireball again. |
| garrote: | Shipping was a little slower than some places, but the cards were well-protected and in pristine condition. Website could include a little more information (contact, shipping/payment options, etc.). |
| kkshva: | Happy |
| yuyangc: | only 1 set of 4 uncommons inaccurate - everythign else great, very fast! |
| ANyberg02: | order was shipped immediatley and recieved within 2 business days of shipment, exactly as predicted, thanks! |
| alien_flower_smoker: | have not even sent in money for my purchase yet and will re-evaluate later |
| yankees937: | I placed an order a week before States and paid extra to have them ship it by 2-Day UPS Air. It turns out they shipped it by the slower UPS Ground service and I didn't get my Jittes until after States. However, the owner made up for it by giving me a generous amount of store credit and refunding the extra shipping I'd paid (and also giving me some credit for the played dual lands that were supposed to be Near Mint). I'm satisfied by the professional way they handled their mistake. |
| limey: | This order has not yet been received...we requested(and paid for) priority mail. My grandson was in a tournament on the 22nd. without his cards...bad news..where is my order..I am ready to take action against you. From Big Fireball: Customer paid with a PayPal eCheck. Payment didn't clear until it was too late to get the cards to customer by States. If customer let us know that the cards needed to be there by a certain date, we would have advised a different payment option. Thanks for your order. BIG FIREBALL |
| yshapiro57: | This seller is fast and honest, but his total lack of communication is quite annoying. |
| t-brockly: | Happy |
| nye678: | Happy |
| tin4stannous: | it was hard finding the products, you guys should add a search function From Big Fireball: Search tool is up and running. Thanks for the suggestion! |
| phrosbyte_2004: | I miss the old bargain bin that used to be on bigfireball but I'm glad you are back and you have the best prices! |
| ksma026: | It took almost two weeks for me to receive the cards and I paid for priority mail. The prices they have are low. Buy from them if you want to save money and are willing to wait some time for the cards. |
| ciskrabacz: | Happy |
| deadhero123456: | All cards were in exact condition. perfect selection...But before you used to have all sets would like to see the others that arent listed:-) ~Shane~ |
| higure: | Very Great About Sending Mint Cards! Sent Out Payment And Was Processed And Received Cards A Few Days Later! |
| clyeston: | Happy |
| lymph: | Super fast shipping. Excellent, secure packaging. Will definately purchase from again. |
| jotto_otts: | woo! |
| csjcampbell: | Reached UK no problem, thanks |
| tomnook_4: | Cards were pretty much mint but on the older cards their was some minimal sleeveplay marks otherwise VERY GOOD SERVICE |
| tdaniels4121981: | This vendor ripped me off! From Big Fireball: Customer placed order on Friday, October 14th. Order was shipped out on Monday, October 17th. Customer received shipment at 12:38 on Wednesday, October 19th. Customer has not contacted us with any complaints about his order. We are confused by this feedback. Please email us if you have a problem with cards you receive from us, we will make things right. Thanks, BIG FIREBALL sales@bigfireball.com |
| jherefor: | Happy |
| aakarl: | good sevice just a little slow sending compared to the other companies. but the cards were inpecable. |
| blackstarre: | Took a little while to arrive, but shipping wasn't expensive and it was from across the country so that's fair. Great condition and prices, would order from them again, definitely. |
| kentcottam: | One of the BEST vendors!!!! |