| Title : | Big Fireball |
| City : | Santa Clara |
| Province : | California |
| Country : | U.S.A. |
| Lifetime Customers : | 5,000+ |
| Customers Happy : | 89% |
| Customers Content : | 6% |
| Customers Unhappy : | 5% |
| Stars |  |
| Title : | Big Fireball |
| City : | Santa Clara |
| Province : | California |
| Country : | U.S.A. |
| Lifetime Customers : | 5,000+ |
| Customers Happy : | 89% |
| Customers Content : | 6% |
| Customers Unhappy : | 5% |
| Stars | |
| Past: | 2 months | 6 months | year |
| Happy | 93 % | 86 % | 80 % |
| Content | 5 % | 8 % | 11 % |
| Unhappy | 2 % | 6 % | 8 % |
| kkapera: | Kontent |
| galv1477: | Happy |
| jimmy.cockerell: | Happy |
| this_is_real_stupid: | Happy |
| msandberg21: | I am very pleaed with the purchase. The only problem I have had was not finding the cards I need forcing me to loo somewhere else. If the card availability increases you should expect more of my business. |
| malkavian30504: | Happy |
| hailbrandon: | About 3 of the 19 cards were in Played condition, not NM. From Big Fireball: When you receive a card from us that you do not feel is in Near-Mint Condition, please return it to us for a replacement or a refund. Just return it to: Bigfireball 3507 Ryder St Santa Clara, CA 95051 Along with a note and your order number and we will be happy to replace the card(s). |
| mackel.ibrahim: | missing cards From Big Fireball: Anytime you are missing cards from your order, let us know and we will ship them to you (if in stock) or refund you. You can contact us at shipping@bigfireball.com or by phone (408) 245-7777. |
| cloudaran: | Regretfully, part of my order could not be filled and was refunded, but service and especially prices were excellent. A little database work could be done to not allow ordering of items that are out of stock though. |
| nothingsperfect: | One card (main reason I ordered) ended up being out of stock, received partial refund. Otherwise satisfied. |
| babyfalisity: | Amazingly fast! Great communication and cards were awesome! |
| Thegreenwolf: | Happy |
| Shade20X6: | Happy |
| daveklink: | Happy |
| frufomoonwolf: | Happy |
| steflaframboise: | Happy |
| perceval.wilson: | Cards OK Packaging OK Prices OK but I paid 11 june and cards were sent 27 june !! And no news to explain or inform... |
| brickman.joshua: | Ive always been happy with the service from this website. I receive orders quickly, and they are quick to resolve any issues to my satisfaction sdhould they arise. |
| larik_lightning_hands: | ^_^ Was great. XD Although random, cause my cards were in between some random baseball cards. |
| yanyanw: | If I took this survey each time I bought from here, I think my mouse would break from all the clicking. |
| paulschoffer: | Happy |
| killerbobgraphics: | Happy |
| tunutz: | I made my order Thursday morning. Cards arrived in Saturday mail. Kudos on the turnaround time. My purchase was missing three cards. |
| sylentq: | Great Seller! A+ |
| Thebubbason: | The Order came very quickly, excellent shipping speed. |
| stevefreytag: | Happy |
| Lynette57: | Unbelievablly fast, (and FREE), shipping; great prices on many cards. |
| jude.pinto: | Personally, an online service is the most convenient method of purchase. Along with in-store pick-up, this online service is highly satisfactory. |
| thecolorturkey: | Big Fireball's service and speed recently changed, and got significantly better. The past few purchases I made from them were great - this one, however, I wasn't as happy with. I ordered cards they didn't have, apparently - I was refunded for the amount, which was nice (the card in question being Razormane Masticore) - it would have been nice to see them include the other printing of the card as opposed to refunding me the money, or offering the option. Also, I had ordered Priority shipping (2-3 days) - I placed the order Friday, June 13th evening, and expected it earlier than Wednesday, June 18th. Again, I needed the cards before this week's FNM, and I have them, I just would have preferred to receive it within the 2-3 days as promised. Also, I usually receive an email with a tracking code from BigFireball - with this order I did not. Again, I'm still content, the order arrived by the time I needed it, but the speed and accuracy (the rest of the order was 100% accurate, except for the Masticore and a Sudden Death, which was also refunded) could have been improved. So, I have to ask myself - is this just a fluke, a freak accident among Big Fireball's continuing improvements, or is this them sliding back to long purchase and delivery times? |
| jgw69: | Often cards are shipped in sleeves; this was a large order (31 cards)and was all packaged together in one large sleeve. No apparent wear on the cards tho. Cards packaged in a bubble envelope, then inside another bubble envelope for safety. No complaints! This survey has two identical questions. |
| symphony2040: | When I purchased my order, they were out of stock of some items even though their website didnýt say so. Their deliveries are always fast, and I have only had problems with missing products when concerning 1 package out of 2 orders, and this was a little above 100 cards. They respond to emails somewhat well and overall have very good prices. Even with these problems, if your prepared to understand minor mistakes, I highly recommend Bigfireball.com. |
| orthanc: | Great protection for the cards and even bonus cards! |
| shadyblurr143: | I like the magic cards and how they are sent |
| hypeiv: | Happy again. Thanks |
| kgalinde: | Shipping was VERY fast! |
| kit: | This company is great! |
| marijn.teulings: | I really liked the fact I could call in and add 4 items to the order. Staff was nice on the phone. Cards are in good condition. This is my third or fourth order and a repeat customer for sure. |
| utarefsonoth: | Free shipping was the reason I went with this vendor. |
| vinnyhed: | I am more then unsatisfied with the services provided to me by www.BigFireBall.com. After receiving my items from this site and reviewing my receipt I find sloppy skribbling on my receipt that I have a hard time making out. Some of the skribbles indicated that some of the items I purchased were deducted from the purchase and refunded to my bank account. After reviewing my bank statement I find an additional charge of 8.64$ that hit my bank account several days after my initial purchase which doesn't make sense because the website AND my receipt say "Free Shipping and Handling". Also, to top it off this last mysterious charge overdrue my bank account and now i'm stuck with an overdraw fee. BE CAUTIOUS OF THIS SITE!!! |
| rorycthompson: | WOW- My trust is renewed |
| ORenyRen: | Happy |
| ben.j.cleveland: | Happy |
| msn287: | Received cards in 5 days from ordering. Accurate and reasonable shipping prices. Bt I am not sure i beleive the shipping garentee on the front page of the site. My cards were not shipped out that fast. |
| luke.siebert: | Excellent customer service. Made it a pleasure to do business with them. |
| thatcrazy: | Placed an order for pick up - when I arrived the store had taken part of it's inventory for regionals - They shipped me my product for free and were prompt on their reply when I checked in on them. Unfortunately they were short one card on the order. |
| gary_claassen: | Vendor frequently does not have items in stock that it advertises (and allows a client to order). Otherwise, service is fantastic and very personable! |
| lunchbox903: | great dealer, very happy with my order |
| nerdular.nerdance: | Free shipping + reasonable prices = happy customer |
| treefrogblue7: | This being my first purchase from Big Fire Ball, I was quite happy with the service, communication and speed of delivery. Even though there was one issue, it was taken care of superbly. Thanks for the cards! Joseph |
| andreas.wahl: | Happy |
| Nomekop65: | Happy |
| raynaldguay: | Happy |
| tony: | Use of old baseball cards to "back" the mtg cards was a stroke of packaging genius, and made me nostalgic for a brief moment :) |
| gmatsumo658: | Happy |
| dweasel11: | The service is reliably slow, but the prices are very competitive. Thanks! |
| cchrysalis: | Happy |
| bpolicky: | Happy |
| cameront: | Happy. |
| Louis: | Happy |
| rickphantomm: | Happy |
| michael_paluck: | Happy |
| haus48: | Happy |
| thomlufkin: | Happy |
| sem00: | Happy |
| Asaebeth: | Happy |
| sixten: | Fast and cheap, and contained everything I ordered in good condition. No complaints at all. |
| h.sheena: | all i have to say is WOW. i made 3 consecutive orders and i live in the east coast. it was free shipping and came in a no more than 3 days each order. THE BEST MTG STORE EVER! |
| cjpayne110: | Big fireball has always been good to deal with they have good prices and good products. There was a couple small mistakes on this order but not only did they resend the cards they refunded me |
| stahlnecker: | Happy |
| schicantek: | Content |
| mrlowery82: | Happy |
| heidebrechtjr: | You guys have made a great step in the right direction. I was used to waiting for a week for a normal purchase and at least two weeks when a new set came out; it was work it for the prices. How its all good; great job! |
| jclaust: | Overall all purchase service was excellent. The order was not only on time but well taken care of. I was given a list of my purchased merchandise and my total. It was kept concise but to the point. |
| echuang: | Great prices, great service. I'm very happy with my purchase. |
| brendan: | Happy |
| Simon.Kono: | After my last purchase was totally cocked up (months of delay), I decided to give bigfireball.com a second chance. Again, my order was not processed until I called them. By then the main card was sold out. The money was refunded, but what am I going to do with $6 on my paypal account? Even with a the shipping being upgraded to priority, the order arrived about a month late. Fool me once shame on you, fool me twice shame on me. |
| jo.dansereau: | Fast shipping, some card could have been better though, a little under near mint. |
| jesse.johnston: | Shipment was quick and well packaged |
| mseacord16: | Happy |
| arutherford23: | Happy |
| boilersrx: | Happy |
| crossbow1313: | missing a shadowmoor set swamp card purchased (SM) From Big Fireball: Anytime you have a problem with an order (ie missing cards, unacceptable condition, etc.) let us know and we will fix the problem immediately. You can send us an email @ shipping@bigfireball.com or sales@bigfireball.com and we will resolve any problems you may have. |
| hughesiv: | Happy |
| freemanmagic: | Best prices, good service |
| littlejim: | I haven't got email about the shipping order information and i worried about. But i have got my cards so i will buy again from BigFireball. |
| thisnameistaken: | Fast and accurate |
| kristian_vidal: | Happy |
| Strangely_Not_Alex: | Another great shopping experience, keep up the good work |
| siu.ng: | Happy |
| mageslime: | My favorite store for magic cards. Also like their tournaments. |
| iauld: | I made the order on Monday and I received the stuff yesterday. They still provided excellent service and I will be happy to continue my business with them. I highly recommend doing business with them. |
| Echanidrgn: | Happy |
| dancam1: | Really fast shipping. kinda a silly bonus, but nice nonetheless. I'd buy from him again. |
| copycatzero: | With as long as this order took to arrive, I might as well not have paid for shipping. From Big Fireball: We shipped your order one day after you placed it. You live across the country and we cannot control the delivery time of USPS. |
| nivmizzet: | happy |
| barb: | nc |
| francool08: | Professional package with the right cards shipped in good time. Satisfied |
| mr-mccullough: | Another great order from BigFireball |
| swwithapassion: | Happy |
| oeysolhe: | Nothing particular to notice. I wish you had a more complete complement of cards, though :) |
| zaresiy: | I ordered several cards and 3 days after I ordered them they arrived in great condition, and packaged in 2 padded envelopes so that they were well protected. I highly recommend Big Fireball to people who want to get their cards fast from a great seller. |
| geojk: | Amazing shipping: free, fast and with tracking |
| toddag42: | Very happy with order. I received an email confirming that the order had been shipped about 2 hours after I placed it. My order was accurate and packaged extremely well. Will order from them again. |
| Darkhero99: | Happy |
| darthspanky: | it took 5 days when i paid for 2-3 day From Big Fireball: Hello, your order was shipped First Class instead of Priority Mail. I apologize for the mistake. I have refunded your Paypal account $5.99 for the Priority shipping that you did not receive. |
| Bigjoe7585: | Happy |
| lloydmperrin: | prompt service, what is up with the deja vu on the survey question ;> |
| thatcrazy: | Always have a good experience with them - but I usually go in person as their inventory is sometimes off. In this case, we were looking for a Nath which was not on inventory, but when we arrived they had one in their case. |
| luciddreamsofyou: | always stealthy orders, great prices, one of the best around |
| locoguesantes: | Happy |
| eldiablo25: | Two orders in two weeks. Shipped fast, only minor inventory issues. If bigfireball can fix their inventory issues they would be the best store to buy from at this point. |
| pkhapholdi: | Lightning fast shipping even with free domestic shipping. Highly recommend. |
| mjchensley: | Vendor forgot to Ship my cards, which delayed the process by weeks, also, when the cards finally did arrive, they were bent from packaging. |
| Jourjour: | Happy |
| robert.tomei: | Happy |
| brandon_ho2001: | Pretty fast shipping. Everthing was as ordered and even if they had none, refund was given. |
| tom.labowski: | Content |
| nburas: | I've always been happy with Big Fireball, but this past tranaction was off the charts! This was one of the fastest deliveries I've ever had (and this was with their new free domestic shipping offer). Cards arrived in pristine condition in some of the best packaging I've ever seen (again, with that free shipping offer). I will DEFINITELY do business with Big Fireball again! |
| sk8nglikeapunk13: | Happy |
| clayduck514: | Happy |
| jtlan: | Happy |
| jfmorel: | not very fast From Big Fireball: We ship out international orders every Tuesday and Friday. Shipping to Canada can take up to 20 business days to arrive, but usually it gets there quicker. Thanks for your order! |
| gbfoust99: | Very happy. Shipped next day, arrived in 3. |
| danielk: | Great value and excellent and fast service. Highly recommended |
| bhaase: | Happy |
| saynol: | Really decent vendor, some of the best service I've had. I plan to do business with them again! |
| jakubtekel: | Happy |
| toad3065: | bigfreball is the best online store i have ever used |
| brookepb: | Over-generous with their ratings of NM in some sets, other, newer, set cards were in great shape From Big Fireball: If you ever have a problem with the condition of any card you receive from us, please e-mail us and we'll be happy to send you a replacement. sales@bigfireball.com |
| drocha: | Happy |
| ariearlong: | Happy |
| goldenj: | Quick, competent, among the best prices on the web. |
| tazman: | With every service in the past i have been disappointed, but this service is much better, keep up the good work and i'll keep buying your products. |
| jurjen.ruijter: | Honest vendor. Unbeatable prices for the cards I ordered. Order had been processed accurately. Arrived in two weeks instead of one, but worth the wait. |
| glambert1: | Inventory didn't match actual. Vendor could not supply all cards on the order. (I would have bought from someone else if I would have known they couldn't fill my order) From Big Fireball: We apologize for the mistake, we have a retail store and a website and sometimes cards are not removed from the website inventory when they are bought in the store. We try our best to keep our inventory accurate but it is very extensive and you must factor in human error. Also, we offer free shipping on all domestic orders so there is no downside to ordering from us. |
| dkwherry: | Really quite happy with this purchase! It arrived in five days despite the fact that it was shipped over the weekend and we had received a record amount of snow. Some items were missing but we were informed by email about them ahead of time and our money was refunded with no hassle. Very satisfied. |
| harleykasha: | MUCH better than my previous order! They shipped it fast and got the order right. they even refunded on what cards they did not have left in stock. Good purchase and would recommend. |
| gmadrian: | Happy |
| maja.a.carter: | Some of the older cards were not in Near-Mint, as can be expected. Some of the cards purchased were not delivered, and a small few of the cards were not the correct artwork, however: Everything in question has been settled. I received the cards exactly when I hoped they would arrive, and am very happy with the service. I will, and have purchased from them again. |
| travyplx: | Got a good price, and got the package relatively quickly. If I could have something different done, I would have a shipping conformation or something along the lines of that, but outside of that small issue; I', happy :) |
| GreggHaueter: | Happy |
| rjreamey: | Happy |
| gmolson84: | Recieved all cards and all in described condition. |
| krobertazzi: | Didn't process my order until a week after I placed it, and only then after I emailed them about it, during which time they ran out of one of the cards I had ordered. In addition to a nearly utter lack of communication, the site also made some mistakes with the order. I'm rather dissappointed, to say the least. |
| irarae: | I have purchased from Big Fireball and will again, but the issue of ordering cards and them then being out of stock is something they need to resolve in order to keep buyers like me coming back.(I only had 1 card that was out of stock and was refunded the cost upon being told. No problem with their customer service.) I had no problem with the shipping speed (which tends to average a week and half to two weeks). They don't ship the cards until they receive full payment from their Merchant Service provider which to me seems reasonable that they don't ship the cards until they are paid for them. If you are not willing to wait that long for the cheap prices then you should order from higher costing vendors who offer faster and more costly shipping methods. |
| Homarid42: | Happy |
| rhemtron: | I placed my order online and did an in store pick-up. I picked up my cards only to find that they didnt have one of the cards in stock. Online it said they have 85. At the store, none. The person working at the store didnt even think to give me a refund since i prepaid for the card. He just said "We have everything except for this one. Here are your cards and have a good day." If the inventory listed online continues to not match at what is at the actual store, im not gonna use this site anymore. im just going to continue using starcitygames.com and coolstuffinc.com. |
| harbison: | Happy |
| glburrel: | These guys have screwed me around for 2 months. First, after a month of emails, they informed me that they *forgot* to send my order. Then they never responded to my emails to let me know it had been sent. I will NEVER order from them again. |
| dredpir8rbts2002: | I will no longer go through Big Fireball for any purchase |
| placidacid187: | Some items were in less than the condition advertised however vendor was able to negotiate fair deal. Needs better updates on website |
| Nemephosis: | Ordered February 13. Shipped February 21, which there's really no excuse for considering they were in stock. Received February 28. Four emails asking about tracking information completely and totally disregarded, with never any reply, neither in my inbox nor bulk folder (so don't come in here and say you replied: You didn't.) If my cards had been lost in the mail, these guys would have been perfectly happy to not answer emails and let me deal with it on my own. Bad way to do business. Packaging was superb, except for one detail. The cards were wrapped in plastic, put in a mail envelope and then put into a larger package. That's fine and all, but the cards were sent with a hard card-display-case plastic sleeve... and they weren't even put IN the damn thing, they were on TOP of it. Couldn't believe it. All cards present and accounted for, so that's a plus, I guess, but if there'd been a problem, again there'd never have been any way to contact them because despite what they tell you on here, they DO NOT answer email. They just don't. I have four in my sent folder I can show off. Overall I'm glad I got my purchase, but with this absolutely horrendous lack of any kind of customer service, I can't say I'd do it again. |
| amazingheroes: | Would not return emails or phone calls. Had to open a case agenst them with Paypal before they would ship my cards. ( the cards were shipped 2 days after I opened the case) I will never order form them in the future and hope you dont as well. Worst experiance ever. |
| arcobrunner: | Happy |
| pipageau: | command cards jan 29th, cant sent it before feb 1fst because new set. ok for that but send out only the 18th feb.... and 1 missing card. receive refund today after plenty of email.... |
| db54217: | Happy |
| paulc2004: | Ok first of all, the shipping speed Bigfireball is absolutely unacceptable. I ordered the cards on January the 29th, and I got a email a week and 2 weeks later saying that 17 of my cards were out of stock. This means that they didn't even ship the cards out until this time. Secondly, I ordered 90 magic cards and... 19 of them were out of stock. if I knew this, then i wouldn't have confirmed the order because I NEEDED some of those 19 cards for my deck to work, but they didn't bother asking for a confirmation on whether I still wanted the cards or not. But, other then that, the cards seemed to be in pretty good condition and the cards were a good price. I wouldn't recommend buy from here to anyone unless you are willing to wait 4~6 weeks for the cards to arrive, and willing to risking that many of the cards you might need are out of stock. |
| bryanchase: | Very fast (same day) service! |
| amuo: | Happy |
| peiorea: | I am neutral because I recieve the cards but 40 days of delay and throug paypal dispute |
| luudes: | recommend. didnt have one card on order, promptly refunded price and communicated well. packaging best around. slowest of three orders placed at same time. |
| gryphon1x: | I will not shop with Big Fireball again. Slow shipping, cards missing from order, poor customer service, and inventory on website incorrect. |
| spetty: | Happy |
| donovangray: | It took 3 weeks for the cards to arrive, and while the order was perfectly accurate, the customer service is horrible. Emails posted on their "Contact" page are never replyed to and we had to call 3 times to get a tracking number. Prices are alright, though. |
| reckless.paradox: | I paid for 2-3 day shipping and i got the cards 10 days after i placed the order, give 3 days for the credit card to clear and i that is still 2-3 days over what i paid for |
| ruicasasnovas: | Happy |
| chrisaddress: | Shipping was very inexpensive but took over two weeks. I'd rather pay a little more on shipping to get my purchase sooner. |
| rsassociates: | Over (2) weeks to deliver. Never responded to emails checking on order status. It was like they didn't care once they got paid |
| dancornelljr: | Long shipping times |
| chickencombo: | Fantastic Seller. Absolutely great. There was a minor problem at first, but seller was quick to correct the problem. This seller does respond, I really don't understand why other people say that these guys don't communicate. Buy from them if you want a good deal! |
| Evster001: | This is the first time I have ordered thru Bigfireball.com. After I had placed my order for cards that where in stock and made payment, not all of the cards where available the next day. They I received an E-mailed with a refund. That I must say I was happy about. They have good customer service. But I would have rather have the cards they announced in stock available. |
| gscales: | It wasn't shipped on time. The reason they gave me was they were flooded with orders and couldn't get to them on time. I had to call them 3 times just to get an email with tracking number. They seem very disorganized. I will not use this company again and will not recommend them to anyone that buys cards online. |
| Benw: | This order was supposed to ship on the first, but i only got it today. I sent two E-mails, but they were ignored. |
| rcgrl: | Happy |
| chader: | Three of the cards that were supposed to be Near Mint were heavily played. Bad grading. |
| greenwichmeanie: | Content |
| chriswunderlich: | Content |
| bryce.currence: | Happy |
| fireripper04: | ordered priority mail and took 3 weeks to arrive i emailed the website several times and got no response. horrible communication and horrible shipping time |
| jackyl1990: | no communications, it took them too long before they even sent it out. |
| victor.ortiz.delatorre: | Very quickly, and good packed |
| tnuge: | Very late. Cancelled some cards as not in stock but they were still listed on the website. No response - I repeat - NO RESPONSE to repeated emails |
| balesrl: | My order has NOT arrive.I sent a e-mail x2 asking for help with tracking.No reply . |
| omegacao: | Q(-_-Q) Happy Kirby! |
| faqoff: | Cards arrived a little slower than usual, and were in the condition stated for the most part. The service from Big Fireball leaves a bit to be desired, they provide little to no communication. Overall I am happy with the purchase, and I may order through them again. |
| cpond: | Happy |
| leelalonde: | Ordered pricy items, after paying, I was notified some items missing and refunded. Package mailed with original purchase value on pack, charged duty & taxes on exagerated amount. Contacted Bigfireball, 1 week later, still no reply! The purchase was $110 = $22 extra. 2 items deleted from order = $23.40!!! Pay same. Get less. |
| williamdavidtipton: | Horrible, HORRIBLE service. Took a week just to get a shipping confirmation for this tiny order. My first order seems to have been lost in the twilight zone or something. Will absolutely NEVER purchase from this company again and will warn others from ordering from them as well. |
| acopeland: | Happy |
| eightball1023: | Happy |
| maxime.daigle: | This is the second time that I buy gemstone cavern and I receive gemstone mine in this store. Fisrt time I didn't do any comments since I have such good service the others times. But twice in a row on the same card... |
| jgan85: | Cards were supposed to be NM, so I bought them for collection - they arrive with nicks and whitening all over. Extremely disappointing, especially from a big vendor. I'm going straight to StarCityGames in the future. |
| mailcao88: | This place just stallones!! every other experiences I've had with card shops |
| william_bannes: | zero communication and more of 1 month of delay... |
| Xiaofeng_110: | Content |
| ebs4z7: | They decided to not ship me some of the cards. Fine, but they also did not refund me for the cards they didn't ship or send me a e-mail notifying me of the situation so I could try to get the cards another way. |
| mitch: | Happy |
| kkoie: | Did not ship all the cards that I had initially ordered and paid for. One day after I received my money back, I noticed the same cards they refused to ship, still listed on their website, but at a much higher price than origonally listed. Customer Service could provide no explanation for this. |
| nomad_1_9_7_2: | Everything I ordered was recieved in a relatively timely order but they didn't provide the emails that another service did to inform me that the order was recieved or sent. It just showed up in the mail one day after I wrote an email noteing my concern. The postmark on the package confirms it was shipped prior to my complaint and the packaging was well done. |
| chrono721: | Although I appreciate the cheaper prices and quick refunds, the shipping was really slow and customer service was really bad. I had sent in two e-mails, which they did not respond to. |
| SonicGames: | December 18th order, Delivered Jan 4th. Not postmarked for over 10 days after order. Tape the order to a snail next time. |
| AnimeKingGT12: | The items were received in a timely manner even though the order was placed during a holiday season. I was very pleased with the repacks that I purchased as well. I will definitely do business with this site in the future. |
| subrata_sircar: | Picked it up in the store; one error which they promptly fixed. |
| klflorida: | everything i ordered and speedy shipping! awesome, thanks guys! |
| mike.smith1: | No communication, no goods, waste of time! |
| marcsan1: | Happy |
| philblou2: | Two cards were missing and receipt acknowledged it. Refund was not provided. TWO requests were sent at a month interval. No reply was ever received. |
| jarek89: | Superstars is an excellent place to buy Magic cards, and I shall continue to do business with them. |
| polarbear69247: | Happy |
| Manawerx: | Exactly as advertised. Thank you! |
| simplyweird1: | Happy |
| r.j.de.klein: | no real problems with this order, but i didn't receive an order confirmation(so i didn't know if my order had reached them)and there was no reaction to my questions about this by email, so the service level is not so good with this company |
| e.escudero: | 1 card left (Wrat of God - 8E). I am not used to have this problems. I paid inmediately, without any problem and require the same: good service, fast delivery and no problems. I really regret to be the first time using you and suffer these problems. |
| mikloss97: | Cards were not even close to NM as advertised. |
| groundskeeper78: | Happy |
| lilfrodo77: | Content |
| conkerofthemonkeys: | They did not have some cards I ordered. I ordered NOV26 and it came DEC7. Some were not in the best shape. |
| gwiorek: | Great vendor now if only the FMC linked shopping cart would email me back my invoices..... |
| fahdoc: | Happy |
| maciek.gierszewski: | Happy |
| joat606: | love you guys! :) |
| kleptomaniacal: | Happy |
| chang.ericj: | Cards were described much worse than they really were. Bought a "good" condition card that other sellers may try to pass off as "NM". |
| frylock64: | i did not recieve the 2 loxodan warhammers i ordered. I did not notice until the day after. For i had ordered many cards and had forgoten about them. |
| mpearce83: | Happy |
| swordbladez: | A truly awesome and fast transaction! Will deal again soon! Items arrived very protected and again, quickly! Very Pleased! |
| shatter9911: | Happy |
| p2dragon: | Happy |
| macordani: | Happy |
| kariel: | Happy |
| funjoat: | I got my purchase just in time for my local City Championships! Fantastic cards, Light speed Shipping, the greatest packaging EVER, & great communication to boot! A++++++++++++++++! :) Will buy again from this vendor soon! Keep it up! |
| evangelion7777: | I live in Canada. My lorwyn order took a whole month after release date to arrive in my hands. It's not a border issue because I got orders from 2 other stores within 1-2 weeks. If you don't mind slow speed, BF is great for its low prices. |
| goblinartisan: | Fast shipping and packaged extremely well. I love buying from B.F. |
| obara: | Happy |
| andywang71: | sent e-mail with quesitons, never replied, only sent me e-mail after realizing something is out of stock and refunded me. Wouldn't say I am extremely happy with him. But will try him once more. |
| towel_dude: | Happy |
| crepta: | Happy |
| therealloudamerican: | quick service, got what i ordered |
| coreytran: | The only issue I have is the endless scrolling. There has got to be an easier way to view things. Too many things listed on one page. If that's the case, here's a solution: Try having the Rare, Uncommon, and Common headline to be BOLDED and font size BIGGER just so that the customer can quickly glance at what alphabet and location they are at while speed scrolling. Otherwise the viewer is forced to guess by looking at the scroll bar to the right to make their assumption. There was countless times where I had to scroll back up to carefully look at each first letter. Also, the biggest problem that I see is the centering of text. People(USA) read from left to right. By having it centered, you force ppl to read each first letter alphabetically zig zag which creates irritation to the eye and brain. Each individual card title should be flushed to the left so that the surfer can easily browse. The title can be centered but the individual card title should be all to the left. Just my experience as a graphic/web designer. Thanks! |
| coreyroberson: | BigFireball has really stepped up its service. The last two orders I have placed have arrived within three days of ordering. I will definitely be using them again. |
| iankmulligan: | The company waited 5 days to ship my cards even though I paid for rapid transit. The cards arrived in one piece and as advertised, though. |
| p.filipe: | Happy |
| garret.duff: | Happy |
| lafarga77: | fast, accurate. good seller |
| suneloon: | Happy |
| thiagomunhozlopes: | We have not had any response from my email, I sent to know about my products. |
| erikhegemann: | Happy |
| pandg945: | Happy |
| pazhood: | Happy |
| master_silhouette: | Happy |
| surfstreet: | Content |
| pipacub: | Happy |
| mdposey: | Extremely prompt and completely correct. |
| ak_dust: | Happy |
| derekrisflynn: | Happy |
| ufopoli: | Happy |
| redeyesblackdragon90980: | Content |
| gmolson84: | all cards recieved and in good condition |
| bakaryu: | I placed and order for some cards, costed me $43. A week later I'm told that they don't have the cards I orderd and they only refund me $5.45. So I just spent $38 on nothing. |
| bor64: | I received this package a lot sooner than I had expected it. Also I felt a really good job was done on the packaging. |
| ermabwed: | No problems at all. Best packaging I've received from any major retailer. |
| devolutionary23: | Happy |
| collincascio: | wonderful service and speed... got an extra card (i think) but very good and am very happy with it |
| Derohz: | Happy |
| goofy_bie: | Completely accurate, reasonably fast (took about 2 weeks to norway) but no confirmation email to aknowledge receipt of order or to say they've shipped. Overall good purchase. - happy |
| rottenmonk: | Order was FAST!! I ordered hundreds of small cards, and they got about 3-4 wrong. Not a problem since they are just commons/uncommons, 99.5% accuracy is fine by me. Seriously, these guys are great! Will order from again. |
| dr.hangman: | Happy |
| Windycliffs_2000: | Will buy from again. |
| rduijzer: | All cards were great. Thanks |
| Stanley.Wayne.Lawrence: | Arrived very fast and order was entirely accurate. |
| sgarner3: | In store pick-up, prompt service |
| pythonmonkey1: | Just disappointed it took ten days to get to me when i live IN California... strange |
| emaranville: | Happy |
| speechcrime: | service left a little something lacking; speed and accuacy and packaging were all great. Pricing is just TOO high overall. cards that i can get for $2 or $3 at many other stores are $5 or more through your store. unfortunately, i won't be shopping here anymore until the prices are more competetive. check out www.findmagiccards.com if you don't believe me. best of luck. |
| jmoralesperez: | I will never do an order here. They did not send my cards, they did not reply my mails, and now i am waiting the resolution of Paypal. Donýt waste your money here. From Big Fireball: Hello. Please let me know if you have received your package or a refund for this order. Our email address is: sales@bigfireball.com Thanks, BIG FIREBALL |
| talon11062: | Happy |
| jprice: | Got everything as listed. Didn't have to wait long, but a littler longer in comparison to other stores I've dealt with. |
| kidnaid: | Happy |
| reedchri: | Received cards probably a couple days ago but roommate had key. Excellent packaging Free card case! |
| chris.bonney: | Happy |
| jeremyfuentes: | I ordered several cards online and when I went to pick them up, they did not have some of the cards in stock. What is the point of having online inventory if it isn't even accurate?? The problem is, this is at least the third time this has happened! Please update your inventory when you sell stuff so you won't waste our time!!! From Big Fireball: Hello Jeremy. I am sorry that we were out of a couple of the cards you ordered. We try to keep our inventory 100% accurate, but once in awhile cards are ordered on the website and in-store pickup at the same time. Please let us know if there is anything we can do to make your shopping experience with us a more pleasant one on your next visit. Thanks, BIG FIREBALL |
| toooon: | - Fast Delivery (From USA to EUROPE) - All cards Mint Condition. - No mistakes in delivery. (No mix-ups in editions) |
| crazy_hansen: | You have a great selection. Though for buying singles you navigation is difficult at best. |
| amy_haffling: | Nice improvement on shipping time- took only 2 or 3 days compared to about a week and a half previously. |
| ogree2000: | I'm irritated that a lot of the "nm/m" cards have clearly been played and have scuff marks/ and are white at the edges, have dirt specks - Not NM. Obviously played without sleeves. I feel kind of ripped off and pretty annoyed. From Big Fireball: Hello. All of our cards are listed as Near Mint. If you ever feel that you received a cards from us that does not live up to this grade, please feel free to mail the cards back to us for a replacement or refund. Thank you for your order, BIG FIREBALL |
| flotnfool: | PACKED VERY WELL HAVE ORDERED AND WILL ORDER FROM AGAIN ARIVED IN 5 DAYS FROM WEST TO EAST |
| cdiddy: | Happy |
| pradz: | Fantastic Service! |
| bsa86631: | Cards all arrived,all good condition.This time a bit slow 2 weeks, but hay I am in a different country. |
| panglosse: | Good seller. |
| mariano_facchini: | This time Bigfireball shipped fast and no problems at all, thank you! |
| Scalifano: | I was shorted 1 card in my order. I sent an email and the card I was shorted was replaced. |
| eriksauriol: | Happy |
| worldjan: | Content |
| phrank: | thanks again for a smooth sale |
| Pabo_mag: | the site failed to mention english or non english promo and then the warmonger i ordered was suppost to be a promo and i got a foil instead... and the time before this one when i was at the relase tournament for 10th ed the accuracy was bad because they get mixed up with foil and regular. i do however like that you highlight the foil on the recipt or transaction paper. |
| lexlexlex: | Happy |
| ixcloudstryfexi: | A bit slow, but that may have been the Post Office's fault. Also had to give me a refund for two cards that it would have been nice to have (out of stock), but they gave refund pormptly, so no biggie. |
| Nick: | Great Doing business with this company. They never fail to deliver what I want, when I want it. |
| brian: | Store pickup didn't seem well organized. I never got an email saying the order was ready or anything, and in the store they weren't sure either so they had to check online and call people to see if I could take my product. |
| dmunroe1: | Happy |
| mscard164: | Happy |
| Spoonman44: | Happy |
| steve_seizo: | I order in blocks and give the person that ships the fastest the best comments. BigF could improve here. They were the last one to come in the mail. They didn't send all the cards that I ordered, but did refund the difference. Packing was excellent. I will try them again but I can only give a neutral for now. |
| tothx028: | Arrived quickly and accurately. |
| sergiokenzo: | dont buy from www.bigfireball.com, i dont receive my order, they steal me 55.69 USD and the site expired. |
| fallagon: | Perfecto rýpido y serido. Tienda totalmente recomendada |
| alexandre.campbell1: | Completely accurate, reasonably fast (took about 2 weeks) but no confirmation email to aknowledge receipt of order or to say they've shipped. Overall good purchase. |
| ciaeric2: | ...good, ill say that much |
| retribution5879: | excellent service - many thanks |
| jnjmadden: | Happy |
| Insane_D: | Happy |
| martin.rn: | Took a while to ship. Communications could be better. some cards were not "near mint" as stated, but whatever. |
| johnnie_jr: | I've had faster shipping, everything else was great. Thanks. |
| ngondzur: | Missing a card but after contacting the company they shipped it right away. |
| twr: | It only took 2 days. Good speed, good price, good packaging, definitely a good purchase. |
| bigrogges: | Ordered on the 28th of June. Postmarked on the 5th of July. Cards did not arrive on time for my tourney. Order was inaccurate. Never received a confirmation email. From Big Fireball: Hello. I apologize for the errors with your order. Please email us if you need help with future orders at sales@bigfireball.com Thanks, BIG FIREBALL |
| ughpuhkupo: | I got my order in about 1 and a half weeks with no mistakes which was alright, but I never got a single email from them. No confirmation that they received my order, that it had been filled or that it had been shipped. Not even to say thanks for buying from us. I guess it's not that big of a deal but with tons of other sites that will actually treat me like a customer I will gladly take my business elsewhere. |
| caroline.roux: | The price was ok, the order was accurate and the cards were correctly packed, but the shipping was slow (1 month), I never received an order confirmation and the store never answered to my inquiry. |
| dix_mccoy: | Happy |
| deras4: | The delivery was delayed, and when I tried to contact BIGFIREBALL they never replied my mail... |
| eljee: | Received all cards in good condition and within reasonable time. Thanks. Recommendable and cheap. |
| X-Kurama: | Accurate on a large order (one card was missing). Cards were as described and arrived quickly. |
| Nathan_Mozer: | I was told a week max. It has been three weeks and it is still not here and they have not responded to any of my emails. All I have to say if they don't give me my money back or the cards get here this week and are perfect! I will never order from them again and same with my friends (I ussualy order for all of my friends since they don't have good internet connection or no computer). From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| poppanda: | Happy |
| fedaykin77: | I placed my order on the 17th of June and didn't recieve them until the 3rd of July! That's more than 2 weeks! Also they don't respond to e-mail inquiries, i was beginning to think i got shafted like an order i placed with Magic Source Online. But, the order was in the condition it was advertised so i guess that's something. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| Jmac523: | Happy |
| gesso15: | great prices, picked up in-store, so good delivery time, but service in store was not so good, unfriendly atmosphere |
| metal_princess_666: | Amazing! Thanks! |
| ncarver: | The main card I ordered (Foil Call of the Herd) was not shipped. I was refunded, but that was the card I really wanted. They also failed to ship one of the cards, a Foil Tiger Eye Cameo. From Big Fireball: Hello. I am sorry that we were missing the Foil Call of the Herd. We have a 2,000,000 card inventory and we try and keep it accurate to the best of our ability. I believe we have sent you the missing Foil Tiger Eye Cameo. If this has not been resolved, please email us at sales@bigfireball.com or call us at 408-245-7777. Thanks! |
| kentuckygamin: | BigFireball is my only online MTG shopping place. They have proved to be quick, efficient, and great prices. I cant say enough about them. Thank you for an enjoyable purchase. |
| shadowed_grey: | A little slow to get here. |
| matthewf: | The order shipped very quickly and was accurate; the only thing that made me a little leery was the lack of an e-mailed receipt from the vendor. I love the speed of processing, however, as I ordered cards from 4 different vendors on FMC.com on the same day with similar shipping options, and this order got here first. |
| nakad-h: | thank you! |
| sla_france: | Nice selection but almost 1 month behind and they will NOT respond to any email communications inquiring about your order. Thats hardly any way to do business. If you don't have time to answer emails then set an auto-reply to inform your clients that you are a little behind and it may takes a few days before you respond. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| huggybear359: | Thanks for the cards!! |
| Susanoliviam: | This purchase was missing one item and contained an extra of another item... shipping was pretty quick and packaging was nice. |
| dacool561: | These guys rock. One of the best, if not the best store online! |
| orwon: | The cards received were not in the condition I had asked for. Email reply was almost non-existent, and delivery took too long |
| eyejumper: | Excellent service |
| yuichimendez: | A pretty normal, unremarkable purchase. Alot of the time when I order cards, the sellers send me complimentary cards as well, but it doesn't really matter in the long run most of the time. I did find it a little odd that my booster packs were triple packaged, but again, no big deal. |
| jhtarkin: | Happy |
| selentian: | Didn't include the fourth copy of one of the cards. Packaging sleeve for one of the two sets was completely destroyed, but cards were not damaged thankfully. Current list of cards is not accurate as they had "sold out" of two of the cards I had ordered(though they conveniently had more copies of both of them a day later, but were being sold for much more than I had purchased them for...). When I contacted customer service, they said "sorry! sucks to be you!" very politely. |
| gstanfield: | They were very nice and quick in letting me know that some of the cards I ordered were out of stock. Too bad, but I will shop with them again! |
| bayslapsmayne: | Bigfireball has a great library of magic cards. |
| estacado7: | Happy |
| jbg19538: | Happy |
| bjnicholas: | Happy |
| goliath91881: | Happy |
| sthar: | as always great cards, fast shipping thanks |
| Jason.ly: | One of the cards were bent but I'm ok with it. |
| cccenon: | i was very pleased and will buy again |
| sonofcha: | Happy |
| jlewis: | Happy |
| flatmatt: | Very quick. |
| fabina: | Happy |
| la_chaine: | It tooks 30 days to receive my cards, no ones reply to my e-mail... I am unhappy. |
| DPham182: | I sent multiple emails over and over explaining the situation never received a response. Good prices but terrible service. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| ih8u2o: | Nice service, same day in-store pickup. Asked for my order, got it, paid for it, walked out of the store with my Magic the Gathering cards quite happily. Friendly, fast service. A++ |
| ReprobaAngelus: | Happy |
| yamozuna: | Happy |
| thesixwarriors: | Happy |
| bozjoma: | I have not even received my purchace. The package (2 of 2) was sent with insufficient postage and returned to the sender by USPS. I have received no answer, satisfactory or otherwise, to numerous email queries. I paid, but have yet to receive anything. |
| mnoznik1: | Happy |
| pekirby98: | received credit for part of order, for product not in stock, this is the second time that this as happened with this vendor. |
| | ...i really think you should take a look at the website before it says "proceed" |
| ajax013: | Happy |
| kingmakerstudios: | Better service than last year... much improved, will buy from again. |
| bortega218: | Fast shipping. Cards in great condition. |
| king: | They are very slow to ship. |
| boozerker: | Excellent. Received cards 17 days after the day I mailed payment (money order), which is decent for snail mail. Cards in great shape, included copy of purchase form, accurate too. |
| collin.lourie: | Amazing prices... if you don't mind slow shipping. |
| foxtail1: | The order took 2 weeks. Normally it's a week with most vendors. They didn't give ANY indication of receiving the order or when they were shipping or any update. They didn't have one of the cards I ordered that was on their site. The rest of the cards were not in the condition I ordered them in. This was a very poor purchase. Please... NOTIFY YOUR CUSTOMERS THAT YOU GOT THEIR ORDER AND WHEN YOU SHIP!! WE LAKE THAT SORT OF THING! From Big Fireball: Hello. Thank you for your order. Our email notification has been down recently. We have been trying to get this problem resolved with our hosting company. Sorry for the delay with your order. 95% of our order ship out within 1 business day from when we receive them. Thanks! |
| Dannycheng8: | Happy |
| jeff: | other than not having some stock that the website claimed they had, this order was extremely speedy and accurate. |
| jdberg: | Actually a previous purchase. Didn't receive the package for a full month. Sent 3 unanswered emails. Finally got the package and there were several cards missing. From Big Fireball: Hello. I apologize for the delay with your order. Please email us at "sales@bigfireball.com" or call us at 408-245-7777 and we can resolve any problems you may still have with your order. Thanks! |
| jverreau: | Happy |
| walrustx: | Happy |
| chadwboyer: | Unhappy From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| priscille.jeames: | Very nice shipping !! but I didn't received any email to confirm my order... it doesn't matter anyway 'cause I 've got my cards ;-) !!! Thanks overall !! |
| oldskoolbayarea: | Happy |
| theRedOreades: | Returning customer; no issues with either time, and likely to shop here again. |
| kanga.jew: | I got the cards I ordered at a good price packaged well and undamaged. |
| Canadianclown6: | I payed the extra money for priority shipping and it took over a week. I was also missing one card that I purchased I am very disatisfied with the site and how they handeld my order. I also sent 2 e-mails directly to the sales office to complain but i never got a response From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| KermitShopsEbay: | 1st order: fast and inaccurate though good packaging. Refunded partial for missing cards. Contacted seller and got only 1 reply saying the missing cards are being shipped out. A week later, still nothing. Called them 3 times @(408)245-7777 and talked to 3 different people. Partial refund again but still missing part of refund/cards. 2nd package: Good packaging, 2 week delivery, inaccurate. Gave me an extra card. Send a message and phone call but no one responds. I am keeping this for all the hassles. Just Content. |
| deaditex: | Shipping took much longer than expected based on website info. Some cards were missing from my order. Also, I got no response to inquiries via email. From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| BSA86631: | Happy |
| tbfinkle: | Never received order, didn't respond to repeated emails until filing a claim with paypal. Finally got a response saying they would resend it, never did and still wont respond to emails. DON'T ORDER FROM THEM! They are slow, inaccurate, and not helpful at all!! |
| lemag66: | Happy |
| taylor.haley: | sales@bigfireball never responded to any of my e-mail requests, several cards were missing from the order and it took two weeks to get to me. |
| Somchay.Ca: | I guess 3rd time is not the charm. I don't know who pulled my cards this time but almost half of my cards were not in NM condition I won't even say excellent condition. Hell one of them seem like it been stepped on and dragged around. Some of them have food stain or god know what on it. Will anyway this will be my last order from Big Fireball. I'll have to reorder the mess up cards from another vendor. Keep the change not even worth my time to send the cards back for a refund. From Big Fireball: Hello. We are always buying collections. When we do there is a mixture of conditions of cards. We try our best to weed out any cards that are less than Near Mint (7/10), but sometimes a few cards slip through. If you ever have a problem with the condition of a card in your order, we can send you a replacement or issue you a refund. I hope you are willing to give us another chance. Thanks! |
| pastorkj9: | Cards are in good shape and fairly priced |
| johny864: | Happy |
| Akiva.vornov: | Um, hello? ANY customer service? From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| abound: | Happy |
| bryanjhsieh: | i have ordered from this site before and had a pleasant experience...i think. this time around i pre ordered some future sight cards so a delay was understandable but good lord i didn't think it would take this long. when the order finally arrived it was missing cards. that is the worse of the worse because sometimes when you make an order, the missing cards might be the main reason you had made the order. they sent me a letter in the order stating the missing cards and the refund...when i went through the order though, there were more missing cards. so i had to go through the hassle of contacting them and explaining the problem, the person took my complaint down and said he had to infrom someone else, which i would have to wait to hear back from the next day. the next day came and i got no response so i once again had to go through the hassle of contacting them. sure...the guy said he would send me the missing cards but when i was explaining how unhappy i was about the order, he just said, "i'm sorry..we had alot of orders to fill." that is not the point...the point is that i am unhappy and feel i should be compensated a little...plus, i don't see why you wouldn't be able to complete my order with the missing planar chaos and timeshifted cards since you had close to a month due to the pre order of future sight (okay...it wasn't a month...but it was 3 weeks.) oh...did i mention that i live in california which is where bigfireball is located. buyers beware...there are alot of other sights to choose from From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| NightNinjaRaG: | Happy |
| dwbode: | I made previous purchaces from Big Fireball and have been pleased with their service. |
| Evn.Tomeny: | I never got my purchase, and never received word from Bigfireball. I filed a PayPal dispute. DO NOT BUY FROM BIGFIREBALL! From Big Fireball: Please contact us at sales@bigfireball.com or call us at 408-245-7777 and we can resolve any problems you may have had. Thanks! |
| maheman: | Happy |
| bean_1039: | Happy |
| madness20: | Happy |
| ginhao: | Good and fast usually |
| brianberlinski: | Great transaction, many thanks for shipping within 10 days, great packaging, excellent quality of items. |
| paolo: | I say neutral because I asked via email the status of the order but never got an answer |
| ensaignguyver: | Came in less than a week. Perfect condition. No problems whatsoever. |
| trynottoforgetthis: | Very pleased. Will order again soon. |
| dfoley00: | Happy |
| awhite_5: | Cards were sent extremely fast. I don't know if I've ever received cards as fast from a vendor before. They got everything right. Thanks!! |
| threeinfouryears: | Happy |
| drax.xaver: | All items received as described. Great prices, too. Thanks! |
| nperry001: | Happy |
| teykee3: | so slow delivery speed considering where i am located to where they are From Big Fireball: Hello. I apologize for the delay in shipping. We had an overwhelming number of Future Sight pre-orders, and even with our full staff working to fill them, some orders were delayed a few days. Everything is back on track now and orders are being shipped out within one business day (if not the same day). Thanks! |
| charles.wickenheiser: | Always fast shipping, always great card condition, always accurate! Great vendor!!! |
| andras_szabo: | Happy |
| brianpatrick1985: | BigFireball did not correspond with me on the status of my order at all, even after multiple emails to their sales department. I found this very frustrating compared to my usual vendor. The cards took slightly longer to arrive than with my usual site, and two of the cards I bought that were reported to be in "Good" condition were actually in "Fair" condition. Otherwise, I'm happy that I got the cards I wanted at a very good price. |
| kenneth_abilay: | Happy |
| dougiefresh4u: | Happy |
| mikemacdonald: | Unhappy From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| dantezeull: | fast and great prices. I'll be back whenever I need cards. Excellent stuff |
| gokuiv: | Happy |
| vhudson: | Vendor continues to develop a means to ship accurate orders. Incidence of foreign cards is higher than advertised in repacks. Communication good however with delayed response. Packs items well for shipping. |
| deviantity: | great cards |
| ERICFZIMMERMAN: | Happy |
| ksilver41: | Happy |
| starwar688: | The order came in very quickly. The only thing I wish was that my e-mail was replied to. This may not be possible due to a flooded inbox. Overall excellent |
| asbhusevaag: | Content - but only barely. These people are not well organized. However, the cards are cheap, so you might want to risk some hazzle. |
| should16: | Extremely pleased with service. Would use again without hesitation. |
| tivadar27: | One of the cards that was supposed to be in mint condition had been scratched, as if a coin or key had been run over it. The cards were not shipped with a hard plastic cover to prevent bending. |
| tobo_1905: | Happy |
| derekaiton: | Great service and speed, thanks. |
| kissoff_7: | Happy |
| pdndpm1: | Quality merchant, fast shipping! |
| mikejr12487: | This is the fastest by far that i have had i have shopped online for quit sometime i am very pleased |
| wbrandt: | Beautiful condition, packaged extremely well, lightning fast, excellent customer service. |
| Greg01Shop: | It would be nice to 1) receive a confirmation e-mail when the order ships 2) have a link to review the order details after the order has been placed. |
| rcpowell0219: | All cards came in great time. All cards were in good condition. Couldn't be happier. Will gladly use Fireball again in the very near future. |
| wansoul: | I made two orders over the last week, each over $25 and applicable for a free booster each but only recieved one. From Big Fireball: Hello. The free booster pack offer is available one per customer the first time you sign up for our newsletter. Thanks, BIGFIREBALL |
| techguru4u: | Took week to receive the order but it was packaged VERY well. Prices were good! |
| Chris.Topping: | Very fast international shipper |
| lagergreen: | fast overseas shipping |
| acpn22: | Happy |
| Evilranko: | Thanx~ |
| gurjo2001: | very nice all around experience |
| sambasili: | Thanxxxxxx! Fast shipp. Mint cards. |
| atuk: | Cards were perfect and delivered right away. Will definitely buy from this seller again |
| bryant_pham: | I order about 76 cards, and yet they only sent me 73 cards. On the order reciept, they circled two cards that they didn't send, and one other card they just didnt send or circle at all. I had paid for all the cards, and i believe that i deserve them all. Big Fireball is terrible, they don't send you all the cards, they don't give you back your money, and they don't return your emails when you email them. This purchase was not worth it, i should've bought it somewhere else. |
| primenova_ebay: | Happy |
| bb7g: | Happy |
| ogrebasher_hasslestomp: | great accuracy. everything was there and ready. and they go out of thier way to make sure everything you need has been taken care of. |
| grammatico.giuseppe: | i was really upset about postal service (1 month and half to have my card (i live in italy)) and i'd have appreciated more support by vendor given that cards were in cupertino for more than a month (and i don't know why). |
| m104422: | Happy |
| Urza37158092: | Happy |
| cultureshockinhb: | WOW. Big Fireball actually sent me my cards within 5 days! Hell has frozen over!!! |
| macloutie: | No problem to received my order. TY! (French) Bon service et bonne livraison. Un peut lent pour le Quebec (10jours). Merci! |
| c.fabrega: | Happy |
| hamel_003: | They do a mistake in every order. I never received everything I ordered the first time. I have to contact them and they send the stuff missing afterward. From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| admarkle75: | Happy |
| soritorjinzoking: | I've ordered from bigfireball many times and they're always great! |
| boccardo777: | This is an excellent Magic Card Vendor with competitive pricing. I would definitly order from here again. |
| robeee: | Happy |
| touchdown_63060: | I am not happy with the time it took for my order to get to me. |
| gbradley: | Part of the order was missing. It was a cheap uncommon, but no response to several emails sent trying to resolve this. The order did arrive quickly and the packaging was excellent, but the customer service is not good. Probably will not order from them again. |
| ausmark44: | The service was OK |
| nathalie_l29: | Happy |
| wbjohnst: | Ordered cards Mar 04. Shipped Mar 08. Arrived in Canada Mar 16. Well packaged in two bubble wrap envelopes. Received all cards in advertised condition. Thanks. |
| rebelmkiv: | Content |
| nitzelnator: | Happy |
| xiaofeng_110: | Had difficulty getting ahold of the sales/CS dept, they did respond to my second email though. Order arrived quickly (over 100 cards in 4 days) but several rares were missing and some other rares that I did not order were in their place. Nice effort, but I would have preferred a refund. Other missing cards were refunded. I would recommend CCGbot instead. |
| animefiend7: | pretty accurate, but one card was supposed to be NM and it had a large bent down the middle....otherwise, dead on accuracy |
| tomoomi03: | Happy |
| sodomp58: | Happy |
| j.connelly67: | with this order 5/36 cards ordered shoudn't have been classed as near mint.i ordered mostly older cards but it was the two cards i ordered from the tempest set that were most spanked |
| wilkerson.ben: | blah! |
| ender.w: | Happy |
| Laughoutloud5: | I got one less of a card than what I ordered and one more of a card than I ordered. I will be sending an e-mail to this effect. From Big Fireball: Hello. Please let me know if the problems with your order were taken care of and resubmit your vote. Thanks, BIGFIREBALL |
| blrox: | I receive my cards in mint condition, but the booster packs are damaged. |
| daniel: | Happy |
| nick.vaneyck: | Happy |
| qri-7jfi: | Happy |
| dilbert719: | I'm not entirely sure about the delivery speed; the package arrived at the billing address, rather than what (I believe) I listed as the shipping address. Fortunately, it was forwarded for me. |
| gpinot: | doble pack is ok tks |
| assentingme: | thanks |
| john: | Cards are well packed and in superb condition. Two criticisms however: 1. They do not reply to the email address advertised on the site and the only way I got feedback was by finding their eBay store and sending a communication through there. 2. No confirmation on what was ordered or when it was shipped. A bit scary as a first time customer. All in all happy and will buy from them again and again and again. |
| jkmaster69: | Quick response and good shipping. |
| akudekoroshiya: | Awesome. |
| aureliocrespo: | NO ANSWER THE EMAILS, NO REFUND THE MONEY, NO SEND THE CARDS. THE WORST STORE THAT I NEVER SEE HERE. AVOID STORE. |
| dadaeboy: | Good service |
| eaglestrack_02: | speedy delivery, cards in shape they were advertised as |
| trypticon: | Received cards fast. Highly recommended. |
| eric19sac: | Happy |
| joat606: | Happy |
| EbonsCollectable: | Quick shipping, items as described. Thank you!! |
| donnatori: | it waz the best buy ive ever made on line yes they wor a bit late just like 2 or 3 days tho and becuz they wor late they upgraded me to mint cards rath then good they are a very good vender and im deffinetly buying from them again |
| t0vmtg: | Why did it take 1 week for you to ship the item? Why didn't you reply to my email enquiry? |
| queelocke8: | This is my first order at Big Fireball. I sent multiple emails to get a tracking number or anything to know that my shipment had been sent and traveling by usps or ups. I didn't get any response. I also got some of the "Power 9" grab bag enough to get a free bag, but I didn't get any thing free. |
| tony.gonzalez1: | I buy regularly at BIG FIREBALL and I am always satisfied. |
| jfdufort: | wow..That was fast |
| juansamuel: | Order arrived promptly and packaged nicely. All cards were delivered in the condition expected. Excellent transaction. Will definitely do business with again. |
| kdawg41384: | Cards arrived within a few days, all of them were there, couldn't ask for more. Great job big fireball. |
| paul.elliot: | Happy |
| mt-mf: | Happy |
| Chester_da_dog: | I hoope that Bigfireball responds to this. I order cards four days before a tournament and paid for two day shipping. i still have not recieved my cards and it has been 9 days! i missed a tournament and could not particapate in a large scale tournament. I now must wait another two months before this tournament comes around again. it was a MSS tournament. I now have one chance and i spent extra money for this shipping. i would like a refund for my 2 day USPS air shipping. $15. I only ordered 19 cards!!! |
| hallen: | Happy |
| ramk: | It took over 30 days and opening a paypal claim before I got any response from Big Fireball. Even then, the response was meaningless. ("We'll contact you in 24 hours" followed with no more contact) I finally received my cards after 40 days. I needed the cards within 3 weeks or so of purchasing them, so I had to buy a bunch from more reliable vendors in the meantime. |
| red_ack: | It was good overall except I paid for a foil card and got a normal one instead, |
| renagade1: | Overall, A good site to buy from |
| naine: | Content |
| tyranicalturtle: | The purchase took 4 weeks to arrive and the stated conditions of cards was not totally accurate |
| el_louden: | Happy |
| jesseslover: | I ordered two of their "Power 9 Grab Bags" . I hoped for some P9 cards, but no luck this time. But I did get what was advertised, four random rares. Very happy. Now off to order some more. |
| sanidad: | I've had better experiences with this vendor in the past. I was disappointed that their website showed they had cards which didn't exist. The communication of the unavailable cards was slow. The delivery was also slow. I ordered the missing cards from another vendor and received them before this (the original order) was received. On a positive note, the cards they did send me were packaged well and were in the described condition. From Big Fireball: We appreciate your order and your continued business. We have had some problems with our inventory accuracy, and are in the process of resolving them. You can expect great improvements in our inventory accuracy and shipping time from BIGFIREBALL for your future orders! |
| delapelleja1: | Mi envio todavia no ha llegado tras casi dos meses, pagando 12 dolares de gastos de envýo.... y no hay nadie a quien reclamar / my shipping is not received... 2 months....!!! not received pffffffffff |
| dgstranz: | Happy |
| urza_90: | Very pleased with service. I definitely continue to purchase from Big Fireball. Thank you for your services. |
| maryjayne2769: | Super fast shipping! Quick response to addressing problems! Easy of use for ordering! I am now a frequent customer, and I would recommend this website to others! |
| edgarallanpoefolks: | Big Fireball is the most professional and superior source for Magic Cards on the web. |
| mrjhb5: | Very slow shipping. My last two orders included inaccurate cards. Although BFB has been willing to correct the problem, they are very slow at doing so -- response to my concern took a week and the correct card didn't arrive until another week after that. (USPS is not that slow.) |
| jburdett: | very good seller, no mistakes and great turnaround |
| nmuller1: | they rocked got it correct but slightly slow if i needed them for a tournament i would have been screwed took 5-6 days |
| steve: | Extremely slow shipping. No confirmation the cards were sent out was sent so I was left wondering. I sent an inquiry to their customer service email about it and recieved no reply. They did eventually arrive as ordered though. |
| nudeboy138: | order took far longer to recieve than indicated by seller. order was inaccurate and incomplete. there is no update. nothing has been done to correct the problems. I will never order from this site again. |
| Highland_Carl: | 3 days late but 2 extra duel lands cant complain |
| theonyxphoenix: | 1 card was missing, but it was only 0.09. I was just worried b/c I hadn't heard, nor gotten any confirmation from, big fireball that my order was even received even though I paid via paypal. |
| mathemc2: | Shipping is slow but the price and accuracy of the purchase was great. |
| konradtown: | your web ordering is bad and was not deliveredin a timely manner |
| dhedin: | I never received a confirmation from Bigfireball that my order was even placed. Several cards were wrong in my order and one was refunded because their website did not match their inventory. The day I received my package, I also received one from another card vendor who i had placed an order with a full week later. They had the same shipping, but one was 7 days slower. I sent two e-mails to Bigfireball also (one after a week of nothing, one after four days of no reply) and haven't heard from them. Bigfireball has a good selection and good prices but are frustrating to work with. You can find a lot of good cards and not pay that much but it will be slow and frustrating. Order well in advance. |
| mullinsfakes: | Happy |
| lone_gothic: | Purchase was great and easy, and the cards are in great condition. Very happy player. |
| charlottebb0803: | Very positive and happy in this transaction, Thank you. The card quality is near mint and very good! It is good if the firm let me know when they had finished packaging and sending to the shipping. |
| sugnspice: | Took forever to get my cards. They replied to my communication 1 out of 4 times I tried contacting Them. Was a mess for the last ten days |
| buchnejf: | However, I wish an expected arrival date was given. I have ordered from this site twice and never recieved a expected date of arrival, and will not order from them again for this reason. Otherwise great! |
| the_mitthrawnuruodo: | Happy |
| pstation69: | Happy |
| ABBAJen: | Thank you! Fast shipping, good prices, site had easy navigation, I really liked the pop-up shopping cart. Thanks!! |
| mhedden: | Content |
| icookie: | i order a thelonite hermit and payed 4.20 for it but recieved a thelon of havenwood instead which i didnt order . |
| sylvain.gagne: | Very bad transaction: ordered Oct 27th, arrived Dec 14th after I had to open a dispute with Paypal, I cannot validate accuracy (no slip, no list) and they only answered e-mails from Paypal. |
| gamer120: | Happy |
| bgreen6270: | What more can I say, I'm a repeat customer. |
| rsolari: | Happy |
| dave_1090: | Unhappy |
| d_murillo33: | very good thank you bigfireball!!!! |
| miracpek: | It took a week to process the order. But after that everything was ok. The only problem was a missing card. Anyway, it was ok overall |
| d_eger: | I was overall happy with this purchase it took 5 business days from when I placed my order to when it arrived. The package went cross country at x-mas time so I was kinda impressed I also didn't pay for any special shipping. I was a little nervous because I did not recieve any information about my order from the seller (shipping date, tracking number, Invoice) until it arrived. I sent an e-mail but there was no reply. The cards arrived a day or 2 later. I play all my cards and so condition is not as much a factor as it is for some but for the most part I would say they were close to near mint if not better.. Maybe excellent or better.. I normall love the option to buy played cards so... The prices were great and they had all the cards I was looking for.. I would make an order from them again but I really wish they would communicate more with the purchaser.. I would recomend them. |
| wildcard_123: | Seemed to take too long to arrive, but that could just be me. Otherwise a great business and a smooth transaction. |
| dvukasovic: | Shipped quickly and accurately |
| corey512: | Had a problem with my CC, but they quickly contacted me and I was able to enter new CC info. |
| dralordgon: | Very fast processing and delivery. Will do business with again. |
| tnewkirk77: | Happy |
| jimisantini: | Happy |
| treeclimber04: | Didn't refund money right away, or gave a reason for not filling out the complete order. No benefit due to lack of stock. |
| friarbacon: | Content |
| Mullitard123: | Content |
| Havoqx_Ebay: | Thank you for the great shipping! |
| lenschmidt: | Good price, pretty quick delivery. Thanks. |
| dogmeat033: | I never received my items. I sent numerous emails to Bigfireball.com to try and find out what the delay was and was never able to get a response from them. I had to open a dispute with Paypal and then upgrade it to a claim to even get this vendor to send me a tracking number so that I could find out what happened. The merchandise I ordered was delivered back to the vendor over a week ago today and still I have not received any correspondence to try and resolve my purchase. I can say with 100% certainty that I will never purchase from this vendor again and will do my best to inform everyone I know that this vendor is undependable as far as I am concerned. |
| assassinklaus: | Happy |
| weffjilcox3000: | Happy |
| sjanzen: | 2 of the cards were German. I did not want german cards. Otherwise very satisfied. |
| jksndc: | Happy |
| tinnirello: | Unhappy |
| marvelboy1: | Awesome place. Great Shop. Great Service. |
| aminge37: | Happy |
| darrellapp: | Happy |
| Kuroi_Mog: | Happy |
| victorsebastian_2004: | Fast, Good Prices |
| edwin.j.tracy: | My order was for $126, and $99 of that was 4 cards that were left out of the order. I emailed the store, got no response, and started searching the net for a phone number. Finally found one on his ebay account, called, and got him to send the 4 expensive cards later. It's hard to call that a good user experience. Shipping was fast and packaging was good though. |
| huggybear2346: | Real happy with my order.. Thanks |
| jthac2005: | Received no merchandise from this seller. Tried twice to contact this seller. Both times I was ignored and/or put off with generic response emails. Unable to find a phone number for this seller, or any other means of communication. Opened a PayPal dispute based on merchandise not received from this seller, after allowing an entire week for delivery. (Note that other merchandise I have ordered from this same area of the country, through sellers public and private, has required no more than 4-6 days for delivery.) All in all, advise against dealings with this seller. |
| b.hall: | Happy |
| chase4kh2710: | Cards delivered fast, in condition stated... would do business again |
| vxrswrsmsz003v: | I'm rather happy of the speed at which I had recieved my cards. |
| bsrjperkins2: | cards arrived packaged well, good condition, service was horrible. no return e-mails, no return phone calls. when i was able to contact a person by phone, i was assured things would be sent immediately. they weren't. original order placed 10-18, delivery 11-16. partly my fault for not sending order list with money order. but surely someone could have matched up the order and money order before i called 10 days later. i will definitely NOT order from this site again. |
| stan1: | The purchase was exactly as ordered in pretty good time. Just wish they would answer an Email about the order as I sent 2 that were not answered at all. |
| vince.kieff: | 11/2006 I purchased cards, but was shipped forgeries |